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PC Technician 2

Job Reference: 17-03947 Type: Contract

Position: PC Technician 2
Location: Santa Monica, CA 90404
Duration: 7 to 8+ months contract

Role Summary:
This Tier 2 Onsite Systems Administrator (PC Technician II) position is critical in supporting User base by resolving technology issues and assisting in remedying business process issues, managing the lifecycle of User's hardware & software, and maintaining inventory. Consult User base on company policies, standards, security awareness, and business continuity.

Skills/Qualifications/Experience:
• Strong problem solving/analytical/critical thinking skills
• Self-starter with excellent organizational, administrative and interpersonal skills
• Ability to multi-task and work in fast paced environment
• Ability to work independently, with team, and with User base in a professional manner
• Ability to develop good rapport and build strong relationships with User base and teammates
• Ability to present/train User base
• Experience in troubleshooting and critical incident management
• Experience in project and task management
• Experience supporting Windows 7 & 10 O/S and Microsoft applications
• Excellent oral and written, interpersonal, and communication skills
• BS or equivalent experience (5 years of related experience in corporate computing environment)

Technical Proficiency:
Ability to use and understand the functionality of various IT programs, systems, and protocols (including, but not limited to):
• Windows 7 and Windows 10
• Microsoft Office 2007 to 2013
• Anti-virus/Anti-malware
• Ticketing Systems
• Hardware (Desktops and Laptops)
• Mobile Devices and Applications (smartphone and tablets)
• VPN
• Remote Desktop
• Backup Solution
• VOIP
• LAN/WAN
• TCP/IP

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