Technical Writer

Job Reference: 20-03508 Type: **Worker can be 100% remote**

Top 3 skills sets:
1. Great writer - 3-5 Years professional Technical Writing experience
2. Strong communication skills - great listening and comfortable talking with people across the of org
3. Technical - comfortable documenting code samples and talking with software engineers about complex technologies.

Nice to have - knows the space - understands SAAS and familiar with ***.

Description: Were a great team of writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make the ***.com application easier to use.

Youre a problem solver with excellent people skills who'll write easy-to-understand user interface text, online help, and developer guides; create videos, tutorials, and other user assistance to help customers use a variety of business applications. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You'll work with teams that are on-site in San Francisco and whose features interest you. You'll use innovative technical communication tools and Agile methodologies to deliver the best work of your career!

Responsibilities: Create and update documentation for the *** CRM application and Chatter, including mobile applications. Develops, writes, edits, and formats materials such as Standard Operating Procedures, Business Practices, forms, checklists, technical manuals, installation guides, user manuals, and related technical and business process documentation. When creating, updating and enhancing the documentation, adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality. Additionally, this position will be required to administer the processing of documents via the established Document Processing Review process. May require communication through a variety of media (e.g., CD, intranet, on-line training, etc.).

SKILLS: ------ MS Office expertise; ------ previous technical writing experience; ------ regulated environment experience; ------ document version control experience; ------ excellent communication/writing skills; ------ 2-4 years experience


Contracts & Pricing Senior Associate

Job Reference: 20-03465 Type: Description
Ideal Candidate; Someone who can work cross functionally on multiple teams, has great customer service and is responsive. Ability to troubleshoot and research. M-F core hours Job Summary Key member of the Contracts & Pricing Operations team within Strategic Pricing and Contracts specifically with the Membership team. This position is primarily responsible for ensuring complete and accurate resolution of membership related issues that arise from the Membership Inquiry Mailbox. The Senior Associate is primarily responsible for assisting the Membership Analyst in providing timely and accurate operational execution of contract and pricing strategies, implementation of blanket discount programs, and for conducting appropriate analyses and accurately resolving discrepancies in the customer or chargeback data. This position also requires a strong investigate skills and organization to prioritize multi competing interests. Data collected requires monitoring, validation and loading into relevant systems. Customer data can be obtained from outside parties such as wholesalers, GPO's, customers, and third party data vendors. Interaction with these outside parties and various internal departments is required. Position operates within a fast-paced environment, and the ideal candidate will possess the ability to take initiative, problem solve, work independently. Additional Interaction and strong communication with internal and external customers. Education and Experience Bachelors degree highly preferred Advanced degree a plus 4+ years experience (6 or more a plus) in Sales & Marketing or Finance Demonstrated track record of increasing responsibility Required Competencies and Skills Knowledge Very strong computer & M/S Office skills. Develops spreadsheets models for moderately complex financial analyses. Excellent verbal and written communication skills. Delivers formal presentations. Communicates effectively within department. Problem Solving High attention to detail/reporting accuracy, while also able to focus on the overall problem/solution Translates high volumes of data into meaningful information to support key business decisions Identifies and implements process improvement opportunities Complex problem solving capability that identifies problems within the department and develops solutions from a strategic and operational perspective Autonomy Completes projects and makes decisions with minimal direction and strong ability to develop prioritization and completion timeframes for multiple assignments Self-motivates and owns a project from inception to completion Thinks strategically (can see the big picture) while delivering results at the appropriate level of detail Tolerance of ambiguous situations Contribution Strong presentation skills Can effectively articulate and influence a meeting outcome with TPCM attendees with some managerial support Team player, looks for ways to support team members Effectively represents their team in a complex matrix organization with cross-functional groups within TPCM and support functions Strong project management skills and leads projects as required Interprets and applies regulations associated with relevant legal issues Provides analyses and recommendations to support decisions by team management

Membership works with all hospitals and clinics in USA within the correct pricing in the USA. moving from different contract and pricing to receive the right discounts.


bachelors degree in business administration or equal plus work experience (1+ years)
or Associate degree and 3+ years of experience


Financial Analyst

Job Reference: 20-03459 Type:
Title:Financial Analyst
Duration: 8 Months with Possible Extension or Conversion
Location: Redmond, WA-98052

TOP 3 SKILLS: 2-5 years of experience. Working with many different teams. Any finance background is appreciated. General office skills excel = Pivot tables.


FIU investigator

Job Reference: 20-03451 Type: AML Investigations, Financial Intelligence Unit (FIU)

Come Join the *** Team
Do you want to be a foundational member of an elite compliance team operationalizing ***'s Anti Money Laundering / Counter Terrorist Financing (AML/CTF) program? Do you want to join an innovative investigative team focused on money laundering (Client) and terrorism finance (TF) and related financial crimes while building a culture of compliance as well as tools on the technological edge?

Financial Intelligence Unit
***s nascent Financial Intelligence Unit (FIU) performs a critical role in the execution and management of ***s Bank Secrecy Act/anti-money laundering (AML) compliance program: adhering to a set of required standards and processes regarding AML investigations; ensuring ***s compliance with applicable laws and regulations, including the Bank Secrecy Act (BSA), the USA PATRIOT Act, as it builds capacity to provide regulators, law enforcement with key lead information regarding the investigation and prosecution of money laundering and terrorist financing, and other closely related criminal activity; and building a "culture of compliance" to ensure efficient and effective risk and compliance management practices.

Investigator, AML Investigations
*** seeks highly a motivated and experienced individual to serve as an investigator in its FIU. The investigator is responsible for conducting timely, special and complex investigations related to suspected money laundering, terrorism finance or other related financial crimes, cultivating analytic trends and typologies unique to payments services and associated with online marketplaces, and drafting suspicious activity reports as appropriate.

Key Responsibilities and Qualities
Navigating through complex data, including internal and external research, in order to provide critical information in a well-documented research file that may lead to the filing of suspicious activity reports (SARs) as required by law.
Identifying, developing, and applying AML typologies, analytics, and investigative techniques.
Documenting investigative findings in the narrative style format of a SAR in a case management system for preparation and filing directly with the Financial Crimes Enforcement Network (FinCEN).
Team player with strong collaborative qualities and a positive demeanor.
Knowledge and experience with BSA laws, regulations and related compliance requirements (including reporting and record retention requirements), international AML/CFT standards such as those promulgated by the Financial Action Task Force, OFAC compliance, and understanding of how changes in those regulations or compliance requirements affect FIU management and ***.
Two (2) + years of experience in the investigation and research of money laundering and/or terrorist financing in a BSA/AML compliance, federal law enforcement, or regulator environment..
Ability to assist in the scoping and building of tools needs to conduct analysis, investigations, and created related analytics.
Ability to build and maintain relationships with senior AML and compliance management, senior law enforcement officials, and FIU counterparts at *** and in similar regulated entities.
Working knowledge of the risk indicator trends in money laundering, terrorist financing or other related financial crime and the ability to position our processes to ensure we are able to mitigate those risks at ***.
Strong writing and oral communication skills.
Analytical, investigative research and documentation skills.
Ability to work with agility in a fast paced, and rapidly changing environment, within time-critical situations.
Advanced Microsoft Office skills (Excel, Word, PowerPoint & Access) including the use of pivot tables.
Ability to work on confidential and sensitive matters with a high degree of professionalism and discretion
Anti-Money Laundering Specialist, Financial Crimes Specialist, Certified Fraud Examiner, or related professional certification preferred.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.


Software Engineer

Job Reference: 20-03449 Type: Description/Comment:Summary: The main function of a software engineer is to apply the principles of computer science and mathematical analysis to the design, development, testing, and evaluation of the software and systems that make computers work. A typical software engineer researches, designs, develops and tests operating systems-level software, compilers, and network distribution software for medical, industrial, military, communications, aerospace, business, scientific and general computing applications. Job Responsibilities: Modify existing databases and database management systems. Write and code logical and physical database descriptions and specify identifiers of database to management system or direct others in coding descriptions. Work as part of a project team to coordinate database development and determine project scope and limitations. Review project requests describing database user needs to estimate time and cost required to accomplish project. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to work independently and manage ones time. Basic mentoring skills necessary to provide support and constructive performance feedback. Knowledge of the full software development lifecycle: from business/systems analysis, through requirements gathering and functional specification authoring, to development, testing and delivery. Ability to troubleshoot issues and make system changes as needed to resolve issue. Knowledge of computer hardware and software. Knowledge of computer development software as it relates to systems, such as SQL, VisualBasic, etc. Education/Experience: Bachelor's degree in computer science, software engineering or relevant field required. 5-7 years experience required.


Project Coordinator

Job Reference: 20-03446 Type: At least 5 years relevant experience required. Support Project Manager by maintaining document control and tracking project activities within project timelines. Responsibilities include: Gather all project information: schedules, data requests, assignments, tasks, and project meetings. Work with project team to understand and assist with tracking all work, task and project assignments. Assist Project Manager with development of a comprehensive project workflow process. Monitor and modify project schedule as assigned. Maintain document control, database management, track project activities and team communication. Assist project team and team lead in strategic meetings, and follow up with meeting notes and actions. Schedule project follow up meetings as needed Develop and publish communications to project stakeholders. Develop and review project status reports. Special projects as assigned


Project Coordinator

Job Reference: 20-03441 Type: At least 5 years relevant experience required. Support Project Manager by maintaining document control and tracking project activities within project timelines. Responsibilities include: Gather all project information: schedules, data requests, assignments, tasks, and project meetings Work with project team to understand and assist with tracking all work, task and project assignments Assist Project Manager with development of a comprehensive project workflow process for project Monitor and modify project schedule as assigned Maintain document control, database management, track project activities and team communication Assist project team and team lead in strategic meetings, and follow up with meeting notes and actions Schedule project follow up meetings as needed Develop and publish communications to project stakeholders Develop and review project status reports Special projects as assigned

Additional duties:
Property management escalations
Site access key maintenance
Procurement, PO and Auction management
Team newsletter development and distribution
Special project tracking and reporting


Project Manager

Job Reference: 20-03440 Type: At least 3 years relevant experience required. - Manage all aspects of small to intermediate projects throughout the development lifecycle, including project scope, schedule, resources, quality, costs and change. - Work closely with stakeholders and to define project parameters, then translate customer needs into formal requirements, using knowledge of the industry and delivery methodology.- Develop detailed project schedule, resource plan, and status reports, managing task assignment to project resources and reporting on and managing project scope throughout the lifecycle - Interface with all areas affected by the project, including end user, services organizations, vendors and implementations partners. - Review project deliverables for accuracy, and apprise management of risks, issues, and recommended mitigations. - Ensure satisfactory transfer of custody and control of product upon handoff, then close all project documentation and archive appropriate records


Project/Program Manager

Job Reference: 20-03424 Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Facilitate projects, lead chartering sessions, develop/validate network diagrams, and lead integration and compression sessions. Function independently to lead a large, diverse program or project planning session. Adapt to diverse business climates. Provide input for staffing and support of programs and create accurate and detailed schedules. Mentor and train new staff members. Work with the project team to interpret and communicate Voice of the Customer (VOC), Voice of the Business (VOB), and Critical Customer Requirements (CCR) to develop a comprehensive Work Breakdown Structure (WBS) to reduce program risk and enhance project schedule quality. Skills: Very strong verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Strong ability to work independently and manage ones time. Strong leadership and mentoring skills necessary to provide support. Strong meeting facilitation skills and ability to influence others without having authority. Ability to work in a team environment. Possess extensive knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. May require knowledge of other software tools such as project accounting systems. Education/Experience: Four year college or university degree. Experience in engineering, product development, purchasing, or IT highly desirable. PMP certification preferred. 8-10 years experience required.



Job Reference: 20-03423 Type: Description/Comment:Summary: The main function of a chemist is conduct qualitative and quantitative chemical analyses in laboratories for quality, process control or to develop new products or knowledge. A typical chemist is responsible for creating new products and processes or improving existing ones for clients. Job Responsibilities: Analyze organic and inorganic compounds to determine chemical and physical properties, composition, structure, relationships and reactions. Improve and customize products, equipment, formulas, processes and analytical methods. Compile and analyze test information to determine process or equipment operating efficiency and to diagnose malfunctions. Write technical papers and reports and prepare standards and specifications for processes, facilities, products or tests. Prepare test solutions, compounds and reagents for laboratory personnel to conduct tests. Confer with scientists and engineers to conduct analyses of research projects and assist in the interpretation of test results. Skills: Verbal and written communication skills, attention to detail, and problem solving skills. Basic ability to work independently and manage ones time. Basic knowledge of the chemical composition, structure and properties of substances and of the chemical processes and transformations that they undergo. Basic ability to analyze data and accurately document and record results. Education/Experience: Bachelors degree in chemistry or a related discipline required. Advanced degree preferred. 2-4 years experience required.


Team support

Job Reference: 20-03421 Type:


This role is to support a team of Relationship Advisors who are the primary consultative contact for an assigned portfolio of clients. The job specifications are to help research client information internally, support prepopulating forms, obtain completed forms from clients and RAs to fulfill requests and support the routing of client and internal requests. This role may help operationally support projects as it relates to client service through sending out client email notification and internal systems research to populate reporting data. This role will support the use of our internal CRM system to input a properly capture client requests and may notify clients upon completion of requests. Some components of client data management may be trained by the manager and broader RA Team. A high level of attention to detail, familiarity with Microsoft Office Products, email and workflow management is required. Some client interaction may be required to fulfill requests in supporting the RA Group.

Brief overview of the Relationship Advisor Group this supporting position will work with:
Each RA is or has independent accountability for the following:

  • Managing and growing existing relationships with clients and influencing positive change in their operations, as well as communicating any policy changes
  • Responsible for client retention and assisting with the banks overall strategy of increasing non-interest income within the assigned client portfolio(s) through pro-active outreach calling efforts (both on the phone and in person) and by helping to identify cross-sell referral opportunities of global products and services Direct delivery and service of identified product solutions
  • Overall client satisfaction and responsibility for positive net promoter score (NPS) within the assigned portfolio Independently has discretion and authority within assigned portfolio to assess and manage risk in relation to overdrafts, business credit card temporary increases and is responsible for setting action plan to mitigate risk and decision action steps.
  • Responsible for adhering to Bank service and sales practices, policies, procedures, legal and compliance requirements
  • Work effectively with bank colleagues to consultatively position product solutions to clients
  • Possess extensive knowledge related to bank deposit and cash management products and services, including but not limited to online banking platforms, account reporting, cash management disbursement and collection solutions.

Primary Responsibilities:

  • Build and nurture relationships with key clients to increase product awareness, penetration and counter competitive activity.
  • Participate in strategy meetings with bank partners to increase client retention, deepen relationships, uncover product gaps, win deals, identify outreach opportunities and set goals to achieve measurable business results.
  • Manage onboarding of new relationships by gathering and validating all relevant legal documentation to adhere to Know Your Customer (KYC) and Anti-Money Laundering and other banking regulations for new and existing relationships
  • Prepare necessary bank documents and establish client records
  • Monitor and participate in product implementation trainings
  • Reinforce and educate clients of available self-service tools
  • Create, organize and deliver regular training and technology demonstrations via web conferencing or in person to support the client self-service strategy
  • Provide ongoing advice and support to clients on all activity related to client accounts, including assessing risk related transactions, incident/campaign related client outreach, assisting clients with fraud mitigation, managing cash flow, and/or other daily bank operational needs
  • Provide client support for escalated product or service issues
  • Regularly interact with clients/prospects to determine potential client process improvement or sales referral opportunities
  • Frequently schedule client meetings and adhere to pre-call planning and post-call practices
  • Identify opportunities as a result of client interactions with Service Advisor or product team to further influence the positive outcome of the client experience.
  • Maintain information in contact management systems to monitor sales efforts, client contact, escalation support, product campaigns, portfolio reviews, training activity and availability of sales materials and resources
  • Provide records for performance tracking and targeting future sales efforts/referral opportunities
  • Participate in selected industry related networking organizations, examine industry best practices and disseminate competitor information collected to appropriate internal business teams
  • Prospect and participate in local community events to promote brand awareness.
  • Actively participate/lead bank initiatives/task forces
  • Consistently search for process improvements and lead efforts to implement.


Digital Content Specialist

Job Reference: 20-03410 Type: Description/Comment:Summary: The main function of a digital content specialist is to initiate, develop and facilitate content for defined websites. The typical content specialist will maintain a well-organized, user-friendly web presence that contains relevant content. Responsibilities: Set up and deliver content and then maintain content as defined by the data governance policies of the web site owner(s) Initiate, develop and facilitate content for defined web sites. Provide web content management consultation and help to ensure the implementation of brand, legal, information security and document retention standards within the content delivered. Work with customer experience architects and creative agencies to design and deliver needed web content Skills: Verbal and written communication skills, negotiation skills, customer service and interpersonal skills. Basic ability to work independently and manage ones time. Basic knowledge of principles and methods for showing, promoting, and selling products or services. Basic knowledge of media production, communication and dissemination techniques and methods. Education/Experience: Bachelor's degree in marketing or equivalent training preferred. 5-7 years related experience required.


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