Product Manager

Job Reference: 20-08152 Type:
New Role:
Need a product manager who has worked on A2P Messaging-The process of sending mobilemessagesfrom an application to a mobile user
Ex: WhatsApp, Client Messenger, Instagram, IMessage, etc.
Any apps that allow you to send messages that are not texts through your provider
Need Product Manager to think through whole journey, insights and analytics based on data
Is this person able to step into customer shoes?
Talk to him through a story and a journey
Something that can carry him along-from a customer's side

Top 3
Messaging experience
Soft skills
Thinking outside the box and able to work in ambiguous work environment

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Business Analyst

Job Reference: 20-08146 Type: Duration:0-8 month(s)

Description/Comment:Summary: *** is seeking a Business Analyst to be responsible for providing basic to moderately complex information and analysis to support overall management of a business unit/department. Job Responsibilities: *Reviews, drafts, and outlines business requirements that impact strategic initiatives and/or business unit objectives. *Assists in the development and documentation of business requirements and/or business solutions to solve problems and issues related to business operations. *Examines various data sources and applies consistent approaches to data interpretation and performance measurement results. *In coordination with business partners and users, assists to ensure that critical strategic decisions are vetted and well thought out prior to implementation. *Ensures project dependencies are clearly defined, documented and communicated appropriately in terms of time required to complete. *May liaise with the business, development team and technology on certain projects. Assists in the planning and implementing of Projects and Strategic initiatives of the Business Line Unit/Operations. *May assist in the development of business unit analytics, department or operational procedures, reporting, financial analysis, communicating and/or strategic planning activities. *Consult with corporate offices, project managers, auditors, client and sub-consultant representatives regarding future proposals. *Prepare sub-agreements and review and input sub-consultant invoices to ensure contact compliance. Skills: *Verbal and written communication skills, attention to detail, customer service and interpersonal skills. *Expert ability to work independently and manage one's time. *Expert knowledge of business and management principles involved in strategic planning, resource allocation, and production methods. *Expert ability to apply accounting and mathematical principles to work as needed. *Expert ability to analyze business trends and project future revenues and expenses. *Previous experience with computer applications, such as Microsoft Word and Excel; Enterprise Application experience a plus. Education/Experience: *Bachelor's degree in business management, economics, finance, accounting or relevant field required. *10+ years experience required.

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Customer Service Representative

Job Reference: 20-08068 Type: Description/Comment:Summary: The main function of a call center/customer service specialist is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service specialist is responsible for determining the clients issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as Microsoft Word and PowerPoint. Education/Experience: High school diploma or GED preferred. 2-4 years customer service related experience required.

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Project/Program Manager

Job Reference: 20-08067 Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Provide facilitation for project teams, leading control meetings and chartering/planning sessions for medium to large projects. Maintain and improve processes for generating customer deliverables. Maintain program level issues/action logs, risk registers, scope change requests/logs, program work plans, and program cost tracking. Maintain accurate project schedules and create report packages and communicate project status to team members and stakeholders. Make recommendations to the project team to resolve schedule and project cost issues. Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work independently and manage ones time. Ability to work independently and manage ones time. Strong meeting facilitation skills and ability to influence others without having authority. Ability to work in a team environment. Possess extensive knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. May require knowledge of other software tools such as project accounting systems. Education/Experience: Four year college or university degree. PMP certification preferred. Exposure to engineering, product development, purchasing, or IT desired. 5-7 years experience required.

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Process Control Engineer

Job Reference: 20-08066 Type: Description/Comment:Summary: The main function of a manufacturing engineer is to apply engineering theory and principles to problems of industrial layout or manufacturing production. A typical manufacturing engineer has the ability to make engineering drawings, and read and interpret blueprints. Job Responsibilities: Study time, motion, methods, and speed involved in maintenance, production, and other operations to establish standard production rate and improve efficiency. Interpret engineering drawings, schematic diagrams, or formulas and confer with management or engineering staff to determine quality and reliability standards. Read worker logs, product processing sheets, and specification sheets, to verify that records adhere to quality assurance specifications. Aid in planning work assignments in accordance with worker performance, machine capacity, production schedules, and anticipated delays. Prepare charts, graphs, and diagrams to illustrate workflow, routing, floor layouts, material handling, and machine utilization. Skills: Creativity, verbal and written communication skills, analytical and problem solving ability. Team player and detail oriented. Ability to make sketches, engineering drawings and common computations. Ability to read and interpret blueprints, technical drawing, schematics and computer-generated reports. Previous experience with computer applications and software related to engineering field, such as Computer Aided Design (CAD). Education/Experience: Bachelor's degree in engineering required. 2-4 years experience required.

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Project/Program Manager

Job Reference: 20-08065 Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Provide facilitation for project teams and lead control meetings and chartering/planning sessions for small to medium projects. Maintain program level issues/action logs, risk registers, scope change requests/logs, program work plans, and program cost tracking. Maintain accurate project schedules and create report packages and communicate project status to team members and stakeholders. Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work independently and manage ones time. Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods. Strong meeting facilitation skills. Ability to work in a team environment. Possess sound knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. Education/Experience: Four year college or university degree. Exposure to engineering, product development, purchasing, or IT desired. PMP certification preferred. 2-4 years experience required.

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Logistics Specialist

Job Reference: 20-08061 Type: Job Description: Max bill rate: ***/hr

Top 3 Must-have skills:
1) Highly analytical with exceptional communication skills
2) Transportation & Logistics experience in corporate setting
3) Excellent Excel skills - there will be heavy reporting on a daily basis. Macros is a huge plus; but should know pivot, vlookup, formulas, at the minimum and be able to produce reports via Excel & Access.

Nice to have: SAP, WMS, TMS experience = huge plus!

Education: Bachelors degree (flexible if they have equivalent experience)

Years of experience: 1-3 years; please do not submit overqualified candidates with 5+ years

Additional notes: We are looking to bring on a contractor for longer term. They will be extended on a 3 month basis if competent. They will be working remotely until offices re-open.

Under the guidance of a manger, this position is responsible for a transactional part of the logistics cycle for all *** products; including manufacturing, SEA warehouse tracking, customer delivery, and customer product returns and claims.

The position ensures the smooth transportation of routine products through the transportation channel by managing individual shipments in transit, selecting standard shipping/warehousing methods, collecting and processing delivery and documentation items, and personal contact with logistics colleagues, business partners, internal partners, and customers.

Duties & Responsibilities
Conduct a transactional process from warehouse to customer distribution or retail center under managerial supervision, making routine decisions using pre-determined decision alternatives on matters that have light to moderate impact on business operations.
Track and resolve shipping, warehouse, and carrier shipping errors, as well as assist with damaged products claims by providing necessary documents.
Material master management in *** system.
Outbound shipping and delivery to customer distribution or retail centers.
Proven experience communicating with external clients to relay difficult messaging around delayed shipments.
Preparing daily and weekly reports and executing KPI calls with 3PLs to assess performance and drive improvement.
Preparing daily and weekly reporting to track and assess on time delivery performance by carrier and drive improvement.
Working with 3PLs to provide corrective actions to improve on time delivery performance.
Prepare and update Standard Operating Procedures for documenting department activities.
All other duties as assigned.

Required Education/Experience
Bachelors or equivalent degree or experience.
The ability to read, prepares, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents.
Works on problems of limited and routine scope where limited analysis of data requires identification of predetermined solutions.
Typically has general knowledge of logistics operations related to employees specific area of work, and limited knowledge of overall logistics operations.
Is able to identify standard problems within the delivery cycle and makes recommendations to change either delivery methods or dates, and authorize standard returns or claims to ensure customer satisfaction.
Strong analytical skills for calculating costs per unit and freight costs using advanced skills in Excel and Access.
Ability to multi-task effectively, prioritizes and execute against multiple priorities.
Excellent written and verbal communication skills.
This individual will work closely with the Supply Chain Planning teams and Logistics colleagues both inside and outside the company in order to assure the most efficient delivery of products to customers, as well as customers, 3PLs and vendors.
Comments for Suppliers:

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Executive Assistant

Job Reference: 20-08038 Type:
  • Administrative tasks such as exec support, scheduling meetings, event planning, booking conference rooms, coordination with vendors (such as Grant Thornton, EY), quarterly newsletter, setting up new employees, etc.
  • Periodic reporting of metrics using Excel
    • Needs experience in using Excel (formulas, vlookups, pivot tables)
  • Creating PPT presentations using information provided by the team
    • Needs experience in using PPT (from scratch)
  • Project management and/or PowerBI experience would be a huge plus

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Project Manager

Job Reference: 20-08034 Type: Job Description: Tell us about your department:
*** continues to invest in its delivery of technology and services that enrich the lives of its customers. Recently, *** has made significant investments in the healthcare space and has established a Health Apps team to deliver innovative digital experiences that support the health and well-being of independent seniors.

This Health Apps team is among several based in the *** Seattle Technology Development Center (STDC) in Seattles South Lake Union neighborhood. STDC is responsible for developing and managing all the mobile apps from ***, including the *** mobile app that enables the multi-channel consumer electronics shopper to make better, more confident buying decisions, connect with product information, and connect with *** for support and service.

Project Description:
The Health Apps team is seeking an experienced Delivery/Project Manager to drive the execution and delivery of digital experiences that support the health and well-being of independent seniors. This role will work within the cross-functional app team and across technology and business teams within *** and external partners.

Position Summary/Job Description:
The Delivery Manager, Mobile Apps, will:
embody the combined functions of a project manager, business analyst, and scrum master
work closely with the Product Teams to align on the scope, requirements, and delivery expectations of the product
be responsible for orchestrating and driving the delivery of digital experiences around health
provide visibility on team progress and ensure that the product is delivered on time and meets quality requirements
provide mentorship to the team on Agile/Scrum best practices

Key Responsibilities
Align with Product Managers on product roadmap and requirements, scope, and expectations
Maintain updated project documentation on the team Confluence/Wiki
Own and drive end-to-end mobile app development lifecycle
o Identify and communicate project risks, gaps, and dependencies
o Drive resolution of issues and escalate when necessary
o Provide status reports to stakeholders
o Ensure quality standards are met
o Drive collaboration between developers, designers, and QA teams to ensure on-time delivery
Manage ceremonies such as daily scrum, sprint planning, and retros.
Manage collaboration tools such as Jira and Confluence
Communicate project status to program and external stakeholders

Basic Qualifications
5+ years of experience in one more of the following areas: application management, software engineering, and agile development
4+ years of experience in defining, creating and integrating high scale, large volume and reliable applications
People and Team management skills
Stakeholder management skills
Strong critical thinking and problem-solving skills. The ability scope, document, and communicate technical requirements, and effectively prioritize program deliverables.
Effective verbal and written communication skills
The ability to comfortably and confidently present to all levels within the enterprise, and to work with both technical and non-technical individuals
Demonstrated ability to understand and discuss technical concepts, triage issues, and prioritize development tasks.
Agile Development (min 4 years)
Project Management (min 5 years)
JIRA/Confluence (min 3 years)
Cross-functional team management (min 4 years)

Other Desired Qualifications
Experience developing Healthcare software or mobile applications
Project Management Certifications

Related Roles
Business Analyst
Program Manager
Scrum Master

Prescreening Questions: Must be submitted on resume, no exceptions!
Why are you interested in this opportunity at ***?
What do you think sets you apart from other project managers?

Interview Process Overview:
Screening video call with Hiring Manager ~30 mins-1 hour
1 hr video interview segments with project team members
Additional Job Requirements: Local Candidates Only.
Hiring Manager Emir Reyes. Do not contact.

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Developer

Job Reference: 20-08027 Type: Manager is looking for LOCAL candidates as they will need to be onsite for the interview.

**Please note: Sponsor needs to see strong experience in WPF applications as this project requires very in depth experience in direct WPF application development.

Scope is to create customer facing WPF/XML based applications where customers go to query and perform analysis on *** products and processes.
Developers will be involved in reviewing current state design and working with the technical lead to define future state design, document, review, develop, test, and implement product.
The developer should be experienced and proficient with WPF, C# and SQL Database programming such as MVVM, stored procedures, functions, relational database modeling, Microsoft SQL Enterprise Manager.

Required Skills:
The .NET Developer should be experienced and proficient with Microsoft Visual Studio (up to version 2013 required with knowledge of 2015 version a plus), C#,.NET 4.5, Ajax, WPF development, testing and deployment.

Advanced .NET , C# Advanced, JQUERY Advanced
Preferred T-SQL

Minimum Educational Requirement: HS diploma or GED equivalent required for US candidates.

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Project/Program Manager

Job Reference: 20-08071 Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Provide facilitation for project teams, leading control meetings and chartering/planning sessions for medium to large projects. Maintain and improve processes for generating customer deliverables. Maintain program level issues/action logs, risk registers, scope change requests/logs, program work plans, and program cost tracking. Maintain accurate project schedules and create report packages and communicate project status to team members and stakeholders. Make recommendations to the project team to resolve schedule and project cost issues. Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work independently and manage ones time. Ability to work independently and manage ones time. Strong meeting facilitation skills and ability to influence others without having authority. Ability to work in a team environment. Possess extensive knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. May require knowledge of other software tools such as project accounting systems. Education/Experience: Four year college or university degree. 2-4 years experience running Agile projects. SCRUM Master certification preferred. Exposure to engineering, product development, purchasing, or IT desired. 5-7 years experience required.

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Software Engineer

Job Reference: 20-07933 Type:
This position is on a Java back end API services team. The most important skills are:
- Java back end development experience, including familiarity with Java 8 features
- Experience designing, developing and testing RESTful APIs
- Experience with Spring Boot and Spring Framework
- Experience with test frameworks such as TestNG, Mockito, and WireMock
- Experience with Maven
- Experience with Hibernate
- Working knowledge of SQL databases

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