Ad Operations

Job Reference: 20-07926 Type: Duration:0-6 month(s)

Description/Comment:A Little About Us
The SMB Native Sales and Support Organization within *** are responsible for driving advertiser growth and engagement within our self serve advertiser segment. Our team is comprised of various sales and support employees who lead the acquisition of new customers and drive growth amongst our existing customer base. We are a fun, diverse team that strives for excellence and collaboration in our everyday work. We take great pride in a world-class operation that supports our customers and leads to continued success at ***.

We are comprised of smart, motivated, competitive and highly supportive team players. Our culture is fueled by collaboration and great camaraderie across our sales floor and the leadership team. We are comfortable with change as a constant" and as a team we grow and evolve as quickly as the digital advertising space in which we are immersed.

A Lot About You
The Growth & Support Specialist plays a central role in positively impacting the overall experience of *** small-business advertisers by providing world-class support and consultation. In this role, you are the face of *** to the customer. You listen to their concerns and partner with them to identify timely solutions and key optimization opportunities that can help maximize their success. You will engage these customers to determine additional opportunities and advertising products to drive customer value. This is a revenue-generating role that requires almost constant customer engagement through multiple channels, including phone calls and emails.

The successful Growth & Support Specialist is someone who can turn the most difficult situations into wins, effectively problem solve, and add value to customer and *** with every interaction.

Your Day
Deliver outstanding customer experiences to our advertisers
Provide timely and best practice advice that addresses customer concerns
Leverage multiple customer support tools to identify solutions and to document all customer interactions
Consistently meet or exceed quotas.
Consistently meet or exceed non-quota based performance metrics as defined by the company.
Effectively work with internal teams and external partners to maximize the customer experience.
Maintain a detailed understanding of all supported *** products
Proactively identify opportunities to improve the service organization
Maintain a professional personal appearance, demeanor, and conduct at all times

You Must Have
Minimum Qualifications:
Proactive and highly-motivated individual who can produce high-quality deliverables
Independent work with the demonstrated capability to lead, motivate and work well with others
Strong influence management, negotiation and customer service skills and ability to de-escalate difficult interactions
Proven ability to multi-task in a fast-paced environment, and handle multiple priorities
Self-motivated with ability to sell to business owners.
Ability to comprehend and explain the features and benefits of multiple ad products
Excellent verbal communication and computer skills (e.g., advanced Excel, CRM systems)
2 - 3 years experience in a sales, customer support, account management or consulting
Schedule Flexibility
Bachelors degree

Preferred Qualifications
Ability to take a consultative sales approach with existing clients.
Ability to positively adapt to change in a highly dynamic work environment and take on additional duties as requested
Ability to work towards common goals in a group sales environment.
Demonstrated high level of dependability.
Strong understanding of Display and/or Native advertising
Able to handle multiple tasks and priorities using effective organizational and time-management skills.

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MySQL Database Administrator

Job Reference: 20-07895 Type: JOB SCOPE


As an engineer in this team, the individual will be involved in the plan, build and run activities related to database technology and infrastructure. The role will contribute to the design/architect, solution engineering, and support; will be responsible for delivering database projects, maintaining the running systems, able to perform problem analysis and troubleshooting. The individual should be well versed in database administration and engineering practices and principles. The individual will share the responsibility of overall database build, deployment and support. He or she will provide technical influence and subject matter expertise for the database

team, responsible for solving complex problems and taking a broad perspective to identify innovative solutions. The role serves as a technical/functional specialist and works independently with guidance only in the most complex situations.




RESPONSIBILITIES


Primarily the architecture, engineering, deployment and support of MySQL database environment.


Support Database Platform Engineering in the architecture, development and deployment of MySQL Database on LUW in high SLA environments. This includes, but is not limited to, advanced to expert engineering and implementation of the following:


* Manage, support and maintain database technology and infrastructure, adhering to the architectural guidelines and policies.

* Database administration for off the shelf and internally developed applications, ensure continuous 24x7 operation and availability in support of mission critical business applications and participating in on-call rotation.

* Install, configure, monitor, upgrade and maintain MySQL databases in production and non-production environments.

* Support local/across the DC failover with High Availability Disaster Recovery environment with MySQL native Replication. Participate in Database Maintenance and DR activities.

* Write/maintain OS level scripts for DB automation and application maintenance.

* Provide technical expertise and hands-on support in consolidation and migration of databases to new hardware and platforms.

* Physical implementation of databases, storage structures, high-availability solutions, replication, and disaster recovery solutions.

* Proactive and reactive performance analysis, monitoring, troubleshooting and resolution of escalated Level 2 and Level3 issues.

* Regular database capacity planning related to database growth and system utilization, trend analysis, predictive future database resource requirements, and the structured organized reporting of the same.

* Work closely with other Infrastructure engineering, product development, business operations, and technical operations to ensure delivery of database services within the SLAs and performance targets.

* Adapt business requirements, model data, and develop database specifications, table and element attributes.

* Participate in the evaluation, selection and implementation of DBA tools to improve the effectiveness of tasks such as performance monitoring and tuning, recovery, and database change management processing.

* Ability to work well as a team and as an individual with minimal supervision.




REQUIREMENTS

* Bachelor Degree in Computer Science or Information technology field is a must.

* 7-10 years of DBA experience, managing MySQL databases, Versions 11g and onwards

* InnoDB Cluster Experience is a plus

* Strong understanding of MySQL database fundamentals

* Strong understanding of MySQL Native Replication fundamentals

* Strong understanding of MySQL database security management

* Should have strong UNIX platform skills and understanding of network, storage, tiered application environments and security.

* Proficiency in writing SQL procedures and functions for administration and application support

* Strong knowledge of operating systems, Shell scripting, Perl/Python scripting is a plus

* Good interpersonal skills along with effective communication (both written and verbal) skills.

* Demonstrated ability to solve complex systems and database environment issues.

* Demonstrate ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.

* Work experience in a Financial Institute will be preferred.

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WhatsApp Trust and Safety Contractor

Job Reference: 20-07852 Type:
Skills:

Required

  • TRAINING
  • USER EXPERIENCE
  • MAINTENANCE
  • SELF-STARTER
  • TEAM PLAYER

Additional

    Languages:Arabic( Speak, Read, Write )
    English( Speak, Read, Write )
    Minimum Degree Required:Bachelor's Degree

    ************************************************************************************************
    Leverage user reports corresponding with users pertaining to reported objects and other sources within the online queue. Candidate will uphold the trust and safety efforts at client site and work on a team of contractors to maintain consistent workflows.
    Answer many different inquiries through the online queue.
    Review user accounts daily to determine whether or not they are spam accounts.
    Ensure the maintenance of high-quality support and a high degree of professionalism. Candidate will have access to sensitive user data.
    Work with the trust and safety team to further spam fighting efforts and communicate trends that you're seeing that will help improve our support.
    NOTE: In this position, there may be photos and URLs that contain adult or graphic material.
    Contract Extension is highly probable, which will be based on performance.

    Fluent in Arabic (written/verbal)
    Strong attention to detail and a self-starter
    Team player and independent
    Someone who goes above and beyond on projects A-Z
    Communicates clearly verbally and via email
    Ability to quickly absorb training on tool functionality
    Penchant for web technology (consumer of various web and mobile apps)
    Strong interest in quality and user experience
    Experience reviewing and working with corporate / public policies within client

    Bolappa Venkatesh (Venky)
    Assistant Manager - Recruitment
    O: 910-427-1393
    www.aditiconsulting.com
    LinkedIn | Glassdoor

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    Engineer: Validation

    Job Reference: 20-07824 Type: ***This is an essential position to report onsite from day one so local candidates only.
    This position is till the end of the year with potential to extend until the end of Q1

    Job Description: The electrical and system validation engineer applies working knowledge of electrical/electronic theory to verify IoT compute platform system integration, functionality and adherence to electrical specifications in a development and/or reference platform, debug and root cause issues found, and resolve customer-identified issues as they occur. Responsibilities include to perform measurements of a cellular wireless device in adherence to system requirements and industry specifications, over voltage and temperature conditions. Create table/spreadsheet-based test scripts, following defined test plan, for automation and execute accordingly. Debug test scripts and test issues to their root cause and develop recommended solutions. Evaluate test specifications, requirements, strategies and methodologies for wireless platform validation. Execute detailed electrical validation test plans and review, track, document and summarize test results.

    Qualifications: A Bachelor of Science degree or a Master of Science degree in Electrical/Electronic Engineering, Computer Engineering, or Computer Science or similar degree with at Ieast five years of industry experience. Additional qualifications include: Proven knowledge in the use of Laboratory measurement equipment, such as high-speed oscilloscopes, arb generators and multi-meters. Experience validating wireless/RF systems or radios would be an added advantage. Knowledge and practical experience with compute platforms, especially developing Linux scripting, labview and driver calls is highly desirable. Mature skills in this area could outweigh inexperience in the wireless domain.

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    Chemist

    Job Reference: 20-07810 Type: Description/Comment:Summary: The main function of a chemist is conduct qualitative and quantitative chemical analyses in laboratories for quality, process control or to develop new products or knowledge. A typical chemist is responsible for creating new products and processes or improving existing ones for clients. Job Responsibilities: Analyze organic and inorganic compounds to determine chemical and physical properties, composition, structure, relationships and reactions. Improve and customize products, equipment, formulas, processes and analytical methods. Compile and analyze test information to determine process or equipment operating efficiency and to diagnose malfunctions. Write technical papers and reports and prepare standards and specifications for processes, facilities, products or tests. Prepare test solutions, compounds and reagents for laboratory personnel to conduct tests. Confer with scientists and engineers to conduct analyses of research projects and assist in the interpretation of test results. Skills: Verbal and written communication skills, attention to detail, and problem solving skills. Basic ability to work independently and manage ones time. Basic knowledge of the chemical composition, structure and properties of substances and of the chemical processes and transformations that they undergo. Basic ability to analyze data and accurately document and record results. Education/Experience: Bachelor's degree in chemistry or a related discipline required. Advanced degree preferred. 0-2 years experience required.

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    Software Engineer

    Job Reference: 20-07757 Type: Storage Administrator with Hardware Experience
    Qualification/Skills required, not limited to the following:
    -Must have 5+ years of experience in Storage Administration with Hardware Experience. (SAN/3PAR / EMC / Netapp NFS/CIFS)
    -Must have 1+ year of OS Administration (Windows 2016, Linux)

    -Intermediate experience with installation and configuration including:
    a. Features need to know
    b. Roles/features
    c. Disk management
    d. User administration
    e. Ntfs permissions
    f. Adding san drives /mpio
    g. Network management

    -Intermediate experience with Client hardware DL 360/380 Gen8, Gen9, Gen10 and BL460 Gen8, Gen9, Gen10
    a. Experience troubleshooting memory, disk, array controller battery, hba, flexlom issues
    b. Raid configuration/ logical drives
    -Vsphere 6.0/6.5 vcenter experience
    -Microsoft failover & NLB cluster knowledge and installation experience
    -Windows 10 Client Administration
    -Linux \ Unix operating systems (Redhat, SUSE, and Solaris)

    -Minimum Education: AS Degree in computer science or related field. Plus 5+ years of experience in windows Server Administration with Hardware Experience
    (BS degree preferred)

    CW will be working with a fast paced team in Chandler. Will support 5 factories and 1 lab in between CH and remotely supporting OR.

    ****This is an essential position that will require site work however not every minute of every day. They will be able to work from home if there isnt physical site work needed.

    Apply

    Financial Analyst

    Job Reference: 20-07745 Type: Job Description: MAX BILL RATE ***/HR

    Years: 4 year min. to 8 years MAX - do not submit candidates over 8 years.

    Education: Must have Bachelors degree - highly prefer degree in Finance, Business, Accounting. Recommend Finance degree over accounting.

    Must haves:
    - Finance/Accounting background
    - Contract experience - contract review and admin. and financial risk analysis experience.
    - Proficiency in Excel - pivot, vlookup (two main ones , please screen candidates on these). Financial excel skills are must. Excel logic is must.
    - Experience in developing financial and operational analysis and presentation to management

    Nice to have:
    -SAP or other ERP system experience is plus.
    - Power point presentation and word.
    - Telecom Industry experience

    Local/Non-local - strongly prefer local candidate but okay with non-local starting remotely as long they will relocate once offices reopen.

    Additional notes - 9-6pm with one hour lunch. OT hours may be needed but with pre-approval.

    Senior Financial Analyst

    The position will be responsible for the management of marketing and sales expenditure for the Company, reviewing/submitting sales and marketing programs, performing the contract content review, and resolving financial and accounting issues. The incumbent will also be responsible for detailed expenditure tracking, budget/actual analysis, budget aging report and other various in-depth analysis reporting to senior managers and directors of Company. In addition, the incumbent will review, validate and determine reasonableness of marketing and sales expenditure invoices from customer to ensure accurate financials. OT may be required depending on the work volume.

    Essential Duties and Responsibilities include the following: Other duties may be assigned. In this position, either directly or through others, the incumbent will:
    Reviewing marketing and sales deduction investment activities, lead analysis and reporting for the company, which include review of customer and vendor contracts, and other internal/external reports
    Responsible for managerial and internal use reporting on marketing and sales deduction transactions
    Review reasonableness of marketing and sales deduction expense forecast and assist with forecasting process
    Review and submit sales and marketing programs for Company leadership approval.
    Process and validate customer and vendor payments related to sales and marketing programs.
    Perform rigorous analysis on historical promotional spend (sales, marketing, merchandizing), pricing, and competitive actions to help inform future activities
    Assist with ad hoc strategic projects, including planning, tracking, reporting, and documentation of all aspects of the projects


    Background/Experience to qualify for this position, the following minimal background and skill levels are required:
    Bachelors degree in Finance, Business, Accounting.
    Experience in managing and tracking budget
    Experience in developing financial and operational analysis and presentation to management
    Experience in managing accounting and financials
    Proficient with Excel. SAP or other ERP system experience is plus.


    Necessary Skills/Attributes for this position the following skills and abilities must be demonstrated at a proficient level:
    The ability to develop and maintain excellent working relationships with all appropriate levels within and outside the company
    The ability to plan, organize and prioritize multiple assignments and projects
    Demonstrated competency in oral and written modes for communication of marketing related information to both internal and external audiences at all levels
    Read and interpret sales and marketing documents, invoices, contracts or related documents
    The ability to work either independently or in a team environment to achieve personal and team project goals, including the completion of assignments within established time frames
    Comments for Suppliers:

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    Network Engineer

    Job Reference: 20-07729 Type: Job Description: MAX BILL RATE ***/HR

    Item- 339 and 340

    Years: 8-10 years of directly related experience is required.

    Top Three Must Have Skills: UE logs analysis, field issue debugging, LTE/5G

    Preferred skills: eNB logs analysis, KPI analysis, clear communication as role needs customer interaction.

    Location: local/ non-local candidates work remote until reopen. Non-local must relocate once offices and WFH is lifted.

    Education: Bachelor Degree Min.A Masters with 8+ years of experience is preferred

    Additional Notes : hours usually range from 9-6pm

    Main responsibilities and differences with RAN SME (3384-1):
    Responsible for troubleshooting and issue resolution in *** 4G and 5G products to ensure all customer tickets are addressed in pre-defined SLAs.
    Responsible for end-to-end performance assurance to ensure companys 4G and 5G products (DU, RU, CU and AU) are fully compliant with customers network design.
    Conduct trials and tune parameters to improve the overall network performance and propose optimized parameters and present to customer and other groups with detailed reports.
    Issue resolution in multi-vendor deployment across numerous interfaces, including Open CPRI (ORAN), S1-MME and S1-U IOT with incumbent EPC vendors.
    Evaluate the network performance by trending and analyzing key KPIs.


    4G/5G Call Processing RAN Tier3 Engineer

    If you have ambitions to be a part of a Best in Class organization, ***s Wireless Networks team is the place to be. The role of the Wireless Networks Team is to support our carrier customers through innovative technology road map. The dynamic culture at *** offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, *** is the place to be.

    We are looking for a 4G/5G RAN Tier3 Engineer to join our Wireless network team. You will be a key contributor as a Tier3 Engineer in a multi-functional team of R&D, Systems engineering, and product validation to introduce *** products to Wireless Carrier.

    Essential Duties and Responsibilities:
    Responsible for troubleshooting and issue resolution in *** 4G and 5G products to ensure all customer tickets are addressed in pre-defined SLAs.
    Responsible for end-to-end performance assurance to ensure companys 4G and 5G products (DU, RU, CU and AU) are fully compliant with customers network design.
    Conduct trials and tune parameters to improve the overall network performance and propose optimized parameters and present to customer and other groups with detailed reports.
    Issue resolution in multi-vendor deployment across numerous interfaces, including Open CPRI (ORAN), S1-MME and S1-U IOT with incumbent EPC vendors.
    Evaluate the network performance by trending and analyzing key KPIs.
    Conduct deep-dive customer sessions for RCA reviews.
    Collaborate with HQ development and other teams to ensure issue resolution, customer product requirements and/or performance compliance.
    Present technical and non-technical ideas in a logical, compelling manner in a written format and verbally in both small and large group settings.
    Responsible for leading all technical discussions on *** products/scheduler related features with several customer vertical organization including 4G/5G RAN Development groups and RAN performance groups.
    Author technical proposals, Technical research and white papers, Operator network design.
    Ensures that customer commitments are achieved according to plan.
    Works closely with various support organizations, logistics, and cross-functional teams from SEA and *** HQ to achieve network performance.

    Background/Experience required:
    Undergraduate Degree in engineering with 8-10 years of directly related experience is required. A Masters with 8+ years of experience is preferred
    Must have 4G/5G Call Processing experience with In depth knowledge of RRC, S1-MME, S1-U, X2, RLC, MAC, PHY protocols and understanding of concepts such as Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, 5G Numerologies etc .
    Experienced and fluent with 3GPP RAN product architecture, design, implementation and performance improvements (KPIs). Good understanding of scheduler functionality is beneficial.
    Experience with scripting languages and programming languages (C language) and mutli-core programming will be beneficial.
    Experience with system engineering activities such as feature requirements identification, feature description documentation, parameter optimization, performance analysis, test strategy creation, problem troubleshooting is desirable
    Thorough understanding of 3GPP specification for LTE/LTE-A/5G features and Protocols, experience with ongoing 3GPP Rel-15/16 activities is beneficial
    Working knowledge of various RF antenna technologies & network optimizations.
    Ability to travel sporadically during the project
    Excellent verbal and written communication skills to communicate key technical concepts within organization and in customer meetings is preferred.

    Necessary Skills and attributes:
    The ability to plan, organize and prioritize multiple projects, sales and simultaneous performance objectives. Work independently in determining ones personal work schedule to be productive. Work in a team environment, in order to achieve personal and team project milestones and to complete assignments within established time frames. Accept tasks and problems/situations that differ, requiring creativity to search for optimal solutions, when only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance and/or successful experiences of others. Demonstrated ability to interact at multiple levels within customers organizations. Negotiate with and convince others, in a potentially adversarial environment, including customer directors, managers and staff with opposing views to accept/approve plans, technical and project recommendations. Make professional technical sales presentations in writing, through email, reports, or orally, to an audience of high technical skills, management and operational experience. Ability to achieve results within established time frames and requirements. Develop accurate proposals and designs to meet customer needs.

    Physical/Mental Demands:
    Work is generally performed in an office environment. Operate a computer keyboard and view a video display terminal between more than 50% of work time, including prolonged periods of time. Requires considerable work utilizing high visual acuity / detail, numeric / character distinction and moderate hand / finger dexterity. The movement and transportation of equipment, most of the time is under 25 pounds. Performs work under time schedules and stress which are normally periodic or cyclical, including time sensitive deadlines, intellectual challenges and project management deadlines. Machines, tools, equipment, and work aids include PCs, printers, copiers, faxes and other equipment commonly associated with an office work area. May require working additional hours beyond normal schedule. Travel varies depending on position. Consistently demonstrates a commitment to policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest and ethical responsibilities.
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    Network Engineer

    Job Reference: 20-07728 Type: Job Description: MAX BILL RATE ***/HR

    ITEM - 338, 341, 342, 343, 344

    Years: 8+ years of professional experience in Engineering: 5+ years for LTE, 5G.

    Top Three Must Have Skills: UE logs analysis, field issue debugging, LTE/5G

    Preferred skills: eNB logs analysis, KPI analysis, clear communication as role needs customer interaction.

    Location: local candidates work remote until reopen. Okay with Non-local candidate, but must relocate once offices and WFH is lifted.

    Education: Bachelor Degree Min. PHD preferred

    Additional Notes : hours usually range from 9-6pm

    RAN SME Top responsibilities:
    Accountable for leading field integration testing efforts of all 4G/5G key features with customers, including test plan development, reviewing test plan with customers, driving cross-functional teams to execution, review of test results, issue identification and analysis and quality proofing until software acceptance is achieved.
    Responsible for handling deep technical discussion with team members and leading to right direction
    Responsible for analyzing and troubleshooting scheduler related issues reported from customer labs, field sites and production network.
    Author technical proposals, Technical research and white papers, Operator network design.

    Position Summary:
    Our US Networks business continues to expand rapidly, as we deploy complex technologies and innovative products at several of the worlds leading wireless operators. Become a part of a Best in Class organization! The dynamic culture at *** offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, *** is the place to be.

    Role and Responsibilities:
    Excellent verbal and written communication skills to communicate key technical concepts, ability to package complex ideas into logical, easy-to-follow progressions
    Accountable for leading field integration testing efforts of all 4G/5G key features with customers, including test plan development, reviewing test plan with customers, driving cross-functional teams to execution, review of test results, issue identification and analysis and quality proofing until software acceptance is achieved.
    Responsible for handling deep technical discussion with team members and leading to right direction
    Responsible for hands on analysis of network performance issues (i.e. air interface, call processing, etc.) and creating solutions to meet network optimization expectations
    Adapt to changes in a dynamic business environment, support management initiatives, and guide other engineers
    Responsible for Tier3 support, analyzing and troubleshooting scheduler related issues reported from customer labs, field sites and production network.
    Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions and results.
    Present ideas, technical and non-technical, in a logical, compelling manner in a written format and verbally in both small and large group settings
    Work with the Network Engineering and Operations Teams on the cell sites antenna and RF equipment configuration and database parameters
    Must be knowledgeable about development tools

    Skills and Qualifications:
    Bachelors Degree in Computer Science or Electrical Engineering; Masters Degree or Ph. D. Degree a plus; 8+ years of professional experience in Engineering: 5+ years for LTE, 5G.
    Demonstrated research and problem solving skills via prior work experience. Experience with wireless infrastructure provider and/or operator is desired.
    Experienced and fluent with 3GPP RAN product architecture, design, implementation and performance improvements (KPIs).
    Solid understanding all technical problems in LTE, RF fundamentals and data network protocols
    Strong technical knowledge of CDMA/EVDO and LTE/Volte/5G technologies
    Must have 4G/5G Call Processing experience with In depth knowledge of RRC, S1-MME, S1-U and X2 protocols and understanding of concepts such as Hybrid Beamforming, Massive MIMO, New Waveforms, LTE-NR interworking & co-existence, 5G Numerologies etc
    Must have a strong work ethic, integrity and work extremely well in a team environment
    Must have an aptitude for creativity and innovation
    Advanced working knowledge of Base Station Vendor equipment (***, Alcatel Client, Nokia, Ericsson)
    Strong interpersonal communication skills
    Proven ability to manage multiple priorities in a fast paced environment
    Bilingual in Korean is a PLUS

    Physical/Mental Demands and Working Conditions: The position requires the ability to perform the essential duties and responsibilities in the following environment:

    Excellent interpersonal and communication skills. Must be skilled in developing and maintaining good working relationships with all appropriate levels within and outside the company
    Operate a computer keyboard and view a video display terminal more than 75% of work time in an office work environment
    Frequently works additional hours beyond normal schedule
    Performs work under time schedules and stresses which are normally periodic or cyclical and include time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and project management stress.
    Machines, tools, equipment, and work aids include PCs, printers, etc. most often associated with office work area equipment
    Travel to customer locations, trade shows, etc. approximately 20% of time
    Under minimal supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored, consequences of decisions may adversely affect operating results and management decisions. Position has complete access to confidential company data where disclosure may jeopardize the companys competitive position

    *** Electronics America, Inc. is committed to employing a diverse workforce, and provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.
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    Technical Writer

    Job Reference: 20-07716 Type: The role is responsible for prepare release documents for our hardware and software products as well as articles with the main goal to communicate complex, technical information more easily. The role also develops, gathers, and disseminates technical information among customers, designers, and manufacturers, etc.

    Skills and Qualifications
    Bachelors degree in relevant technical field
    4+ years industry experience as an effective technical writer
    Proven ability to quickly learn and understand complex topics
    Previous experience writing documentation and procedural materials for multiple audiences
    Superior written and verbal communication skills, with a keen eye for detail
    Experience working with engineering to improve user experience: design, UI, and help refine content and create visuals and diagrams for technical support content


    Preferred Qualifications
    Proven ability to handle multiple projects simultaneously, with an eye for prioritization
    Firm understanding of the systems development life cycle (SDLC)
    Previous software development experience
    Certification through the Society for Technical Communicators
    Experience using Doxygen/Python/Perl tools to create documentation
    Experience working in network switching domain in both HW and SW

    Apply

    Analytical Data Auditor R&D

    Job Reference: 20-07702 Type: Duration:0-6 month(s)

    Description/Comment:Job Title: Analytical Data Auditor R&D
    Location: St. Petersburg, FL
    Shift - 8am-5pm Mon-Fri with opportunity for overtime
    Duration: 6 months or longer
    Max bill rate: *** Max mark-up: 45%

    I. Department Overview:
    The Analytical Research and Development (AR&D) laboratory supports evaluation and testing of raw materials, excipients, APIs, and in-process and finished product samples. AR&D also performs development and validation of methods used to support release and stability testing of products and materials. The department provides analytical services to manufacturing, process development, validation, and new material qualifications. AR&D interacts with clients to provide not only research and testing of products, but also supports CMC development activities in support of client regulatory filings. Activities are performed in accordance with specifications, standard operating procedures, approved test methods and/or protocols, regulatory requirements, and St. Petersburgs Quality departmental policies.

    II. Basic Function:
    Independently review and audit analytical data including notebooks, chromatographic data, validation protocols and reports and other analytical data protocols and reports. Document and communicate results both to the analysts whose work is under review and to laboratory management when required. Maintain proper records in accordance with all SOP's and policies.

    III. Specific Activities, and Responsibilities:
    Perform audits of analytical data to include but not limited to laboratory notebooks, chromatographic raw data, analysis reports, and other analytical data as required, against test methods, specifications, and other reference documents.
    Initiate/facilitate/review documented deviations/process discrepancy reports/investigations of any reported or observed nonconformance found relative to data quality.
    Approve analytical documents as the reviewer against applicable specifications/procedures.
    Perform data certification in the electronic LIMS system if applicable.
    Actively participate in corrective actions and continuous improvements.
    Assist in complying with any other company and /or departmental objectives as directed by AR&D management.
    Deliver on commitments to meet customer expectations.
    All other duties as assigned.

    IV. Knowledge Requirements:
    Education or Equivalent:
    Requires a minimum of: MS in scientific field with 3 plus years, or BS in scientific filed with 5years or AS in scientific filed with 10 years in the analytical lab
    Analytical laboratory / Pharmaceutical and or GMP experience preferred

    Knowledge/Skills Requirements:
    Prior quality assurance experience with CMC review is preferred.
    Working knowledge of cGMPs regulations.
    Certified Quality Auditor is a plus.
    Must possess good interpersonal skills.
    Ability to effectively communicate with co-workers.
    Good organizational skills required.
    Excellent oral and written communication skills.
    Proficient in Microsoft Office. Good word processing skills.
    Motivated, self-started, team player.

    Physical/Mental Requirements:
    Ability to identify problems.
    Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
    Ability to work effectively under pressure to meet deadlines.
    Individual may be required to sit, stand, walk regularly and occasionally lift 0-15 pounds.
    Be accessible to manufacturing, laboratory and office staff.
    Be able to use required office equipment.
    Vision requirements include reading of English documents and distinguish color.
    Ability to work extended hours or off-hours as required.

    Business Environment:
    Stationed in either office or laboratory environment with moderate noise level
    Required to wear proper PPEs when auditing equipment and log books

    Apply

    Legal Operations Project Manager

    Job Reference: 20-07689 Type: Project Management
    Vendor Management
    Publish regular team communications
    Collect and analyze relevant data
    Maintain records management system and other systems used by the team
    Develop meeting agendas
    Manage Team Processes
    Maintain Websites/Wikis

    - Project Management
    - Highly organized
    - Tech savvy
    - Web or graphic Design
    - Google Suite
    - Microsoft Office, including SharePoint
    - SalesForce
    - Legal Billing processes
    - Smartsheet

    Apply

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