Business Analyst 1
Job Reference: 20-05005
Type: Job Description: Max bill rate: ***/hr
Possibility of extension beyond initial assignment duration.
Please submit candidates w/ the following must-haves:
- Superb communication & collaborative skills - ability to work across various parts of the organization and be pro-active.
- Advanced Excel skills (pivot tables, V-lookup, formulas, etc.; Macros is a huge plus)
- SAP experience; fast-learner that can quickly learn ***'s internal systems.
Looking for candidates with at least 3-5 years of experience (ideal). Please do NOT submit candidates w/ over 7 years of experience.
Interview process: 1) phone, 2) video
Organization: ME (Mobile Experience)/IoT - Biz Ops & Finance planning
If you have ambitions to be a part of a Best in Class organization, *** is the place to be. From planning to execution, we handle the day to day sales for all of our partners. Being well rounded is critical on this team as you will work with Product leaders, Vendor partners, Supply Chain, Customers and Sales teams. The dynamic culture at *** offers both great challenge and great reward. If you want to work among the very best talent in the industry, working on the most innovative products in the world, *** is the place to be.
In this role, you will be responsible for understanding the financial operations and processes for *** Electronic Americas business units. You will provide assistance with financial reporting and analysis. You will participate in process evaluation, ad hoc reporting, and various financial duties. You will build & maintain various intelligence databases, and produce regular reports regarding key developments in Mobile Accessary and Watch industry. In this role you are an individual contributor that works under limited supervision and considered a seasoned and experienced professional with adequate understanding of own job area.
Essential Duties & Responsibilities:
Responsible for building and maintaining sales and forecast database
Responsible for building weekly reports using the database
Able to lead weekly conference calls with customers
Responsible for financial process systems and reconcile any differences
Applies advanced Microsoft skills; primarily in Excel and Powerpoint
Performs work within company and regulatory guidelines
Strong database management- need to be very attentive to details
Prior experience in research analysis and/or business analysis is preferred
Prior experience in finance and/or supply chain management is preferred
Advance excel skills- VBA coding for macro is a plus
knowledgeable in basic finance processes
Fluency English, written and speaking is required
Develop and maintain excellent working relationships with all assigned levels with the customer and within and outside the company. Plan, organize, and prioritize multiple complex assignments and projects. Read and interpret detailed and complex customer requirements. Demonstrated competency in both oral and written communication modes for both internal and external personnel at various levels, especially in the sales and marketing, logistical, or financial areas of clients, prospects, and SEA. Work independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames. Demonstrated excellence in time management skills and follow up to ensure meeting on time deliverables. The ability to accept tasks and problems/situations that differ and require creativity to search for solutions among learned consequences. Only broad and general guidelines exist for solving problems. The ability to utilize implied knowledge of task alternatives and to make spontaneous decisions using past experience and the guidance of successful experiences of others. Interact with all levels within the organization and has frequent external contacts. The position will require a blend of analytical skills, strategic thinking, and organizational influence. Key success factors in this role include strong project management skills, attention to detail, statistics/finance acumen, enthusiasm, a self-starter attitude, practicality, agility, collaboration and communication.
Comments for Suppliers:
Job Reference: 20-05001
Type: Develop both internal and client-facing training materials for SVB eConnect and vendor platforms that enable adoption and utilization of the products and services. - Aid in the releases of functionality, through oversight and active participation in the User Acceptance testing, which may include scheduling of resources and development of testing scripts. - Partner with Product and Channel Managers, Product Support, Learning & Development, Marketing, Client Advisory Services, IT, Operations and Sales to develop appropriate roll-out strategies for releases and provide assistance in the development of appropriate materials, communications and training. - Participate with incident management related to online banking, ensuring the proper procedures are followed and communications are current and accurate. - Serve as a point of escalation of online channel client issues which cannot be solved through Client Advisory Services and/or Application Support. Report development utilizing primarily Business Objects but also using Excel and MS Access. Develop reporting to provide senior management, deal teams and product advisors with information to monitor / maximize business performance. Provides ad-hoc analysis to respond to senior management requests and develops ongoing reporting solutions where appropriate. Work with IT and other internal groups to improve and implement technology solutions that enable reporting and evolve reporting and analytics capability. Create and implement processes to improve client characteristic data quality and accuracy. Individual will be responsible for working with other business units to document operational procedures and process maps. Also, responsible for report production including data entry, charting, and review for publication. Strong interpersonal and communication skills needed to work with other employees to gather information and data. Job Description: This position is responsible for documenting Bank Operational Processes. The candidate will work closely with SVB business units to understand the process flow, create process maps and written procedures to ensure accurate documentation of the process. The candidate should be able to host process mapping sessions with diverse internal clients throughout SVB with the ability to guide the individual or group to outline the process. Also this position may work with SVB business units to create and/or update forms, user manuals and other documentation tools.
Business/Systems Analyst 2
Job Reference: 20-04999
Type: Job Description (Please provide as much detail as possible regarding the role OR you have the option to upload the JD below under attachments): Job Description:
Design projects; build queries aligned with identified projects to meet critical KPIs/objectives
Develop and generate reports; analyze interactions; provide insights and recommendations
Monitor, track, and report results on identified project, KPIs, Service Standards, expected customer experience and/or expected outcomes
Strong knowledge of Project Management principles
Skilled in assessing a large amount of data and picking out the most relevant information
Excellent analytical and creative problem solving skills
High level of business acumen
Strong organizational and time management skills
Attention to detail
Skilled in active listening
Able to quickly assimilate new technologies
Excellent interpersonal skills; ability to foster strong work relationships at all levels
Ability to work well in a fast-paced, sometimes ambiguous environment
Strong verbal and written communication skills; across organizational levels
Self-motivated, takes initiative, is proactive
Collaborative and flexible; team player
Well-developed presentation skills
Essential Duties and Responsibilities:
Serve as a team leader in the following capacity:
o Design projects; establish team with SME/cross-functional representation
o Coordinate with manager for teams objectives and provide tactical direction
o Assign work within the team in order to meet/exceed project timelines
o Review business analysts work product and provide coaching as needed
Serve as a core project member in the following capacity:
o Develop queries and guide validation process (minimum 80% accuracy)
o Analyze query results; compile and present findings/recommendations
o Develop actionable recommendations with ROI as a key measurement of success; drive execution
o Develop and present business cases
Identify and share best practices
Stay current on *** products, processes and policies; or have strong contacts with SMEs to help facilitate analysis
Stay current on speech analytics tool; product releases and updates
Achieve subject matter expertise
Participate in/complete projects as assigned by manager
Education and Experience
Bachelor degree required
Minimum 2 years experience working on projects that involve analysis of specific business areas and the presentation of results and recommendations
Proficiency with Office Suite required; especially PowerPoint for presentations and Excel to analyze data
Contact Center and Speech analytics experience preferred
Business Intelligence Analyst
Job Reference: 20-04981
Type: Duration:0-6 month(s)
Job Reference: 20-04979
Type: Duration:0-5 month(s)
Description/Comment:Summary: Responsible for analysis of Treasury processes, systems, and products for the purpose of assisting the Treasurer in implementing a cohesive business strategy that is in line with the overall Bank objectives. Specific responsibilities include: financial reporting, budgeting/forecasting for Treasury division, understanding and projecting funds transfer pricing rates, researching and analyzing yield and margin variances, and partnering with IT and business groups as needed to implement Treasury projects. Job Responsibilities: 1. Acts as a liaison with business groups and coordinates with Corporate Finance for an integrated approach to project planning that is in line with overall *** objectives. Specifically relates to the integration of the ALM process and Hyperion planning and reporting. 2. Develops tools for data analysis and reporting that assist in improved projections and forecasting of interest income, funds transfer pricing, and margins. 3. Assists in the development of expense budgets and revenue goals for the Treasury division. Creates reporting which clearly communicates assumptions and strategy. 4. Produces monthly financial reports for senior management to explain trends and variance analysis in efficient and timely manner. 5. Supports the design and implementation of the operational and technical aspects of project plans, and develops and supports programming requests to meet project goals. 6. Performs other duties as assigned. Skills: Strong systems skills must have Hyperion, Excel, Word. QRM a plus. Ability to multi task, project lead, & document business requirements for projects Knowledge of investments, mortgage loans, Client System and FDIC regulations, funding and money market functions, and Federal Home Loan Bank Knowledge of Bloomberg Analytical skills and research abilities Accounting and financial reporting Composition (letters, memos, reports, procedures) skills Excellent communication (written and verbal) and interpersonal skills Planning and organizational skills Required Education: Bachelor's degree required, preferably in accounting or finance, or equivalent combination of education and experience Advanced education in finance, preferably a Masters of Business Administration preferred Experience: 8-10 years of experience in a Commercial Bank Treasury Department Experience with FP&A Planning & Reporting
Business Systems Analyst-Senior
Job Reference: 20-04972
Type: DO NOT CONTACT HM
The ***.com BIz Tech Legal, Risk, and Compliance (LC) team is seeking an experienced Product Systems Analyst with a background in delivery for some key initiatives within a global organization. You will be a key individual contributor on the LCS team.
The successful candidate possesses strong analytical, written, oral and consulting skills, able to articulate and document functional requirements, influence the solution design for business users and the development team. This role is within the Information Technology organization primarily supporting our Legal and Security stakeholders, a global, multi-arm organization within ***.com. Our ideal candidate must possess the business and technical skills/experience prescribed, enjoy working in a highly dynamic, fast-paced and high-growth environment, as well as be experienced at managing complex projects and stakeholder groups in support of the LCS portfolio.
- Engage with the business users at different levels to understand Global Security and Safety and Work Shift management business needs, analyze, document, evaluate and prioritize the requirements and make recommendations on the solution and implementation.
- Drive, develop and maintain numerous project deliverables that support the program, including functional/non-functional specifications, data mapping/transformation, solution design, process diagram, acceptance criteria, UAT scripts and other project artifacts.
- Work effectively with the solution and technical teams to help them understand the specifications/requirements for technical development, testing and implementation.
- Identify test scenarios, develop test scripts, and execute testing in support of system and User Acceptance Testing (UAT).
- Partner with various business partners and solution teams to evaluate implementing Work.com and feature usage and recommend best approaches
- Ensure solutions promote simplicity, efficiency, and conform to enterprise and architecture standards and guidelines.
- Provide functional leadership during technology enhancements/upgrades/ implementations and work successfully as a liaison with various internal business/ technical partners.
- Partner with the support organization to provide training, support and technical assistance to operations team and end users.
- Participate in Agile scrum team, write/enhance/research user stories and be responsible as business lead and central subject matter expert.
- Help streamline work process to improve efficiency and consistency.
- Bachelors Degree with 3-5 years of hands-on experience as a business system analyst type role implementing enterprise software, preferably in the areas of Legal, Global/Physical Security or Facilities
- Strong background in driving business requirement workshops, assessments, and the resulting solutions
- Experience in working with both the business and technical teams, coordinating/leading solution design, development/configuration, and deployment across multi-dimensional teams.
- Strong background in business process analysis, data modeling and ability to proactively identify and manage mapping of requirements to business processes and the underlying data.
- Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems; ability to learn new applications and technologies.
- Proven ability to coordinate a diverse set of business users to develop cohesive and streamlined requirements, documentation and user acceptance criteria.
- Excellent spoken and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.
- Excellent team player able to work with virtual and global cross functional teams with the flexibility to work in different time zones.
-Experience with *** technologies and platforms such as Force.com, *** Surveys, Field Service Lightning, *** Mobile App solutions, etc.
- Possess Legal and Physical Security or Facilities functional domain knowledge
Business Process Analyst
Job Reference: 20-04962
Type: Desired Qualifications
The Business Process Analyst is responsible for completing process analysis, identifying procedural and control deficiencies and recommending and implementing solutions. Works on complex problems where analysis of situations or data requires an evaluation of intangible variance factors. Process design may require introducing new technology, staff and substantial change to current structure. Develops and leads process design or improvement initiatives, guiding teams across the business. Has process expertise for multiple business groups and can provide analysis to the most complex and volatile business lines.
We are seeking a Business Process Analyst for our Business Process Transformation group to focus on key business initiatives which will transform our operating model to standardized enterprise work flow systems across the firm. The Business Process Analyst will support process optimization and improvement initiatives to achieve productivity objectives while improving the client experience. This person will collaborate with Product Owners, project partners and key stakeholders across the enterprise to identify and create an efficient and effective method to support the implementation of ongoing business process improvements. Certification in six sigma methodology or other process improvement methodology is certainly a plus
What youll do:
Documents business requirements and creates user stories for development teams;
Analyzes business processes and creates user experience and process workflows;
Provides business direction, guidance, and decisions to process development and delivery teams;
Collaborates with cross enterprise process owners, channel owners, oversight, legal, compliance, and users creating solutions that are synergistic to the platform;
Engages users on process design, usability and ease of use;
Evangelizes process improvement work;
Drives the requirements of process reporting metrics;
Leverages process analytics in conjunction with qualitative data for continual process improvements;
Extensive knowledge and understanding of analysis of business processes and enhancing operations to accomplish business objectives
Excellent verbal, written, and interpersonal communication skills
Visio / Microsoft Office skills
Ability to identify inefficiencies, opportunities to streamline business processes, and implement change
Knowledge and understanding of financial controls and risk
Risk management and mitigation experience
Ability to develop and manage business relationships
Strong analytical skills and ability to solve complex technical problems
Ability to influence and collaborate at all internal organizational levels
Ability to work effectively, as well as independently, in a team environment
Ability to facilitate meetings
Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
What you have:
5+ years experience in a similar role.
Six sigma Black belt or Green Belt
Business Process Management (BPM) knowledge.
Experience in the Business Process Management disciplines including technologies and methodologies.
Experience with Agile and SCRUM.
Experience with Visio or equivalent desired.
Financial services experience preferred.
Business Systems Analyst
Job Reference: 20-04941
Type: Job Description: Tell us about your department:
The Order Sourcing team is part of the wider post-purchase engineering area, also known as Order Management.
After an order is taken, our applications must choose the best location (store or warehouse) to source the inventory to meet the date promised to our customer in the most efficient route possible. The business domain is rich with many technical details. The services we provide are critical to healthy business operations. As a result, we have many interactions day to day with other teams across ***.
Position Summary/Job Description:
We need a Technical Business Analyst to support our software development efforts. The person in this role must be able to learn on the fly by fielding questions from our business teams, working with developers to understand the details, and responding coherently in writing. Many of these interactions will result in proposing enhancements or fixes to our software. The person in this role must be able to champion these software changes by creating requirements and test cases. It is important to be able to understand and reason about independent applications in our environment and the data based between them.
What are the top eight skills and number of years of experience required to perform this job?
1. 8+ years working on software delivery teams
2. Able to think critically, problem solve, and communicate on technical topics
3. Able to understand data formats such as JSON and XML
4. Experience using an HTTP client such as Postman
5. Experience expressing software requirements as test cases
6. Experience describing system data flows in writing
7. Able to learn quickly by asking questions
What are some preferred/nice to have skills the manager is looking for?
1. Experience running SQL queries
Prescreening Question: Must be submitted on resume, no exceptions!
1. Please describe in writing the choices that a customer has to make when making a purchase on bestbuy.com.
Interview Process Overview:
1. 30 min video call
2. 1 hour video call
Additional Job Requirements: Brian Parker -- OK to contact via email ONLY.
Job Reference: 20-04935
Type: Job Description: See attachment for full details.
SERVICES TO BE PERFORMED
The Principal Engineer Recruiting Team is a small start-up team in the midst of a scale-out effort. The team hires Principal, Senior Principal, and Distinguished Engineers the Company's most senior technical contributors. Members of ***'s Principal Engineering Community set the standard for engineering excellence across ***. In order to scale ***s Principal Engineering Community, the Principal Engineer Recruiting Team is looking for a Business Analyst who shares a passion for hiring the best and the brightest engineers in the world and can capably lead recruiting metrics reporting and analysis to help improve the Principal Engineer hiring process.
The Recruiting Business Analyst will proactively prepare and develop talent and engagement program insights and presentations to support the overall mission of the team. You will work in partnership with team Leadership, Client and Research Lead Recruiters, as well as our central Data and Analytics Teams, to gather and design reporting requirements, and deliver solutions that accurately communicate the Principal Engineer hiring story.
Work with PE Recruiting Team Leaders to gather requirements and deliver a consistent reporting strategy and solutions; collaborate with central team Business Analysts to ensure solutions are aligned with broader team requirements.
Examine existing data tools and software and determine feasibility and requirements for new data systems to satisfy TA reporting and analytics needs. Learn and understand a broad range of ***s data resources and know when, how, and which to use and which not to use.
Work with PE Recruiting Team leaders and Recruiters to validate and test data, and build consistent, in-depth business and market analytics reporting based on recruiting strategies. Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
Own the design, development, maintenance, and presentation of recruiting funnel analyses and dashboards utilizing Excel, SQL, Tableau, and/or *** QuickSight.
Provide ad-hoc or special project data analysis to recruiting leaders that enable them to achieve their goals, drive decision making and create new strategies where necessary.
Build and maintain strong partnerships across TA, HR and our business customers.
Analyze and solve complex problems at their root, stepping back to understand the broader context.
Continually improve ongoing reporting and data analysis processes, automating or simplifying self-service support for secondary datasets.
Create/code and own new reports that provide insight into historic and probable future trends.
Bachelors degree in Computer Science, Mathematics, Information Systems or related field; or equivalent experience.
5+ years' experience as a Data / Business Analyst pulling, analyzing, and delivering analyses
Advanced SQL querying
Advanced expertise in Excel
Experience with data visualization tools such as Tableau, QuickSight, MicroStrategy
Strong verbal/written communication & data presentation skills, including an ability to effectively develop and communicate clear, thoughtful, and comprehensive analyses.
Masters degree in Computer Science, Mathematics, Information Systems or related field
Familiar with Recruiting, HR, Finance, or people-related data
Experience partnering with Talent Acquisition teams on data planning and development of current or future reports.
Experience working closely with senior level staff and ability to communicate in a crisp, concise, and professional manner
Ability to operate successfully and independently in a fast-paced, results-oriented environment
1-2 years program or project management experience.
Familiar with Redshift, Hadoop, Java Technical proficiency in programs such as R, SAS, SPSS or Stata
Systems Analyst Senior
Job Reference: 20-04832
Type: Job Description: Business Title : Production Assurance/Service Availability Manager
*** (BSC) recognizes that IT Services are crucial, strategic, organizational assets and therefore we must invest appropriate levels of resources into the support, delivery and management of these critical IT Services and the IT systems that underpin them. The role of the Production Assurance/Service Availability Manager is to provide a point of focus and management to assure high quality services which meet service level commitments to IT service customers. The accountability is for all availability-related issues, relating to services, components and resources, ensuring that availability targets in all areas are measured and achieved, and that they match or exceed the current and future agreed needs of the business in a cost-effective manner.
BSC Production Assurance/Service Availability Management activities consider the availability, reliability, maintainability, scalability, performance, and serviceability at both service and component level. The roles are focused by business domain, to provide direct linkage and knowledge between IT customers (BSC business and members) and IT service providers. There is a strong partnership relationship between this role and the associated Business Portfolio Owners and IT Portfolio Leads.
Production Assurance/Service Availability Management takes place at two inter-connected levels and aims to continually optimize and proactively improve the availability and quality of IT services and the readiness of their supporting organizations:
_ reactive activities: monitoring, measuring, analysis and management of events, incidents and problems involving service unavailability including root cause identification
_ proactive activities: proactive planning, design, recommendation and improvement of availability and quality and driving solution implementation into the Production environment
Service Availability Management metrics and processes will be enabled in the BSC Service Marketplace tool (based on ServiceNow). The Production Assurance/Service Availability Manager role provides design and definition for the metrics and processes so that the measurements and information are tracked to provide the appropriate information to the business relating to performance against service levels. These metrics and measurements will also support the Production Assurance/Service Availability Manager in the production of the Availability Plan.
The Production Assurance/Service Availability Manager position is a leadership position requiring breadth/depth of experience as an individual contributor operating across a matrixed environment and as a pragmatic leader of mixed discipline technology teams. Key responsibilities of the Production Assurance/Service Availability Manager are investigation, diagnosis, root cause analysis and critical problem solving, and problem resolution. Focus on successful execution/delivery of outcomes, and track record for identifying, and proactively mitigating risks to services, are critical. This role also acts as a key communicator between BSC IT and our customers, and directly engages with partners/vendors, in support of both proactive planning, and response to incidents, to assure service quality.
This Production Assurance/Service Availability Manager will, working across the BSC ecosystem of partners and vendors, ensure BSC/vendor services meet service commitments, and, through the application of industry practices, will drive value in cost, quality, and time to service. The measurement of success for this role will be in meeting current and future service commitments, the avoidance of service disruptions, and the proactive planning of service quality improvements to meet the evolving needs of our end customers.
Essential responsibilities :
Coordinate and work in partnership with the business and with the IT Business Owners to deliver high quality IT services
Become a trusted advocate to technology specialists in designated areas and work well with them to provide collaborative, achievable, and effective solutions
Act as a technical leader to drive restoration of services and root cause identification of incidents and outages
Adopt/lead a business and customer-oriented approach to delivering services and cost optimization while focusing on quality improvements
Ensure that the deployed IT services are aligned to the business needs and actively support them, and that IT solutions underpin, and anticipate, the business processes
Partner with the IT Business Portfolio Owners as an IT agent for change to facilitate business transformation
Be the first point of contact for service escalations to enable swift decision making and course correction
Build relationships at Director and Executive level across BSC and partners/vendors and provide regular, clear communications
Input to and influence evolution of Service Designs to mature service quality based on learnings from incidents and problems experienced
Oversee performance against committed SLAs
Lead the investigation, diagnosis, root cause analysis phases for critical service outages affecting Business Domain supported
Recommend best fit solutions (which may be over phases and short/medium/longer term timelines) and drive cross functional IT teams to implement these solutions
Required Skills / Qualifications:
Bachelors degree and at least 7 years related experience or equivalent
combination of education and experience
Strong communication skills and an ability to articulate complex architectures to non-technical audiences
Strong understanding of Business Domains and applications supporting these Domains
Ability to deep dive on technical issues and provide guidance towards resolution
Service delivery experience with large scale, enterprise IT systems
Full stack awareness and the ability to identify and diagnose issues at multiple layers
Technical education and experience/expertise including hands on operational management and/or engineering experience application, database, data center, client/server, middleware, network, voice, web, and data channel management
Must be able to operate in a high-pressure environment and comfortable explaining complex technical issues to senior management
Excellent and proven problem solving and investigative analysis, root cause analysis skills
Ability to effectively present information, business case, change recommendations and respond to questions from groups of managers and customers
Desired Skills / Qualifications:
Understanding of healthcare industry and evolution of technologies to support that industry to maintain perspective of future innovation
Having a network of contacts in the healthcare and IT industries is an advantage
Excellent human relations and verbal/written communication skills, as well as internal and external negotiation skills
Well-developed, strong influencing skills and personal integrity
Familiarity with DevSecOps methodologies is a plus
Currency with latest techniques and technologies in continuous integration, continuous deployment, and continuous assessment
Experience implementing Site Reliability Engineering (SRE) methodologies
Experience leveraging cloud solutions for infrastructure and applications
Strong computer skills to access data and information and to test systems changes
Excellent project management and priority setting skills
High proficiency using Excel as a tool to analyze and interpret large volumes of data is a plus
ITIL ITSM v4, CMMi, and/or Lean Six Sigma certification an advantage
Information Technology Analyst
Job Reference: 20-04804
Type: Provides application development and support to partner in the planning, delivery and/or support of business processes utilizing information technology and business practices for strategic business units. Work is of medium to high complexity and moderate to high in risk. Has expanded contact with responsibility to varied and multiple departments and functional operations, and actively participates in strategic business relationships. Serves as a key team member which may include being on multiple teams and/or team lead. Participates in the review and formation of processes. May plan work and schedules for others for project related work. Impact of decision-making is medium to high risk and impact. Serves as a consultant or expert and actively shares knowledge across workgroups. Applies information analyses to optimize the integration of major strategic business processes. Designs and implements complex changes impacting several processes with minimal direction. Primarily performs as an individual contributor, but may supervise a small work team (6 or fewer members). Duties: Lead the Identification, analysis and selection of complex information technology and business practices to support strategic business process/plans. Participates as required to design, develop, test and integrate applications of high complexity. Lead in the implementation of information technology and business processes of high complexity. Supports, evaluates, and continuously improves information technology and business processes to maintain alignment with business plans of medium-high complexity and medium-high risk. Leads the development and may manage a project plan and schedule for a given functional area. Acquires solid foundation of project management. Engages in expanded contact with varied and multiple departments and functional operations; actively participating in strategic business relationships and/or issues.