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Trainer

Job Reference: 20-06684 Type: Job Description: Day to Day Responsibilities of this Position and Description of Project:

Job Description
Global Support Enablement (GSE), part of ***s Global Customer Support organization, executes programs to support the goals and priorities of ***s Support organization, ensuring a best-in-class customer experience at ***. The Learning and Development (L&D) team partners with GSE counterparts and stakeholders to enable Support workmate performance with learning and development.
The Senior Learning Consultant prepares, delivers, and evaluates learning content for Support that is aligned with business goals and priorities. This role conducts skills and knowledge gap analyses, creates training plans,develops engaging instructional content, facilitates training and measures and monitors performance. To be successful in this role, you should have experience creating interactive blended learning content including live virtual training, e-learning, and coaching. We are looking for candidates with strong experience building effective relationships with leaders and stakeholders, and collaborating with cross-functional teams. Ultimately, you will help us execute on our most important initiatives while helping employees boost their performance.
Responsibilities:
Training Development and Facilitation
Act as a strategic consultant to understand business priorities, identify skills gaps, and develop training plans
Prepare timely and relevant educational content and collateral to help our employees develop their skills and adopt systems, tools, and processes in a variety of modalities
Design programs to support professional development initiatives
Facilitate live virtual training programs in multiple locations
Create e-learning content and develop performance support materials
Remain accountable to commitments, quality, and desired outcomes
Design and implement proficiency standards for critical enablement programs
Align with leaders acting as a strategic consultant to understand proficiency needs
Develop KPIs and assess the impact of training on employee performance; monitoring skills and adoption
Drive desired outcomes and report those outcomes to leadership
The ideal candidate will:
Demonstrate experience helping organizations adopt new processes
Have worked in organizations that deliver SaaS, cloud-based solutions
Be able to bridge the gap between technology and people
Demonstrate ability to overcome learner resistance
Types of enablement programs supported in this role include:
Transformational business initiatives
Process, systems, and tools initiatives
Change management
Career and professional development
Inclusion and Diversity programming
Requirements:
Bachelor degree, professional certification or verified work experience in education, training, or a similar role
Typically 10+ years experience in in technology or relevant field
Instructional design and content development experience; including needs analysis that requires evaluation of intangibles
Excellent communication skills; presentation and facilitation skills
Proven ability to visualize information in presentations and video to influence and engage audiences
Analytical, strategic thinking, problem solving, planning, and execution skills
Exceptional interpersonal skills, experience building cross-functional relationships
Detail-oriented and well-organized
Comfortable with ambiguity and able to deliver results independently
Comments for Suppliers:

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Content Strategist

Job Reference: 20-06557 Type: Content Strategist II
Do you want to use your content strategy skills to help make travelling easier? Do you love making complicated stuff simple, boring stuff interesting, and interesting stuff amazing? Are you ready to help people go places?
As a UX Content Strategist, you will work in a multidisciplinary design team to co-create useful, significant, and cohesive product experiences and narratives rooted in the principles of relevancy, simplicity, and delight.
Youre perfect for this role if you can blend of UX writing, storytelling, and content design. Youre enthusiastic about identifying user needs and then finding the right content and touchpoint to meet those needs, whether its photos, descriptions, structured data, or user-generated content on the web, in an app, or elsewhere. You love competitive analysis and live to bring together your insights from various places into a cohesive strategy. You understand design thinking and advocate for solutions that balance the needs of customers with business objectives.
And last but not least, youre an enthusiastic craftsperson keen to create product experiences that are clear, helpful, and human. After all, were not only propelling digital experiences, but physical ones too.
Specific things youll be doing
Write clear and consistent product content everything from broad positioning and strategy to tooltips and notifications
Use research, competitive audits, and user-centered design to develop content hierarchies
Dig into user research and competitive analysis to identify, inform, and validate your work
Communicate your findings, recommendations, and content specifications through deliverables such as content matrices, user scenarios, presentation decks, comps, prototypes, and style guides
Work closely with fellow content strategists as well as designers, engineers, product managers, and many others to conceptualize content-focused experiences and bring your work to life
Collaborate with brand teams to shape voice and tone and implement style guides
Describe and present your methods, explorations, and rationale along with a recommendation to peers and team partner
Iterate and improve by learning and growing
Advocate for content standards within your immediate team and in the organization at large
What we ask from you:
Being a stellar writer is a given you're a designer and words are your design language.
You'll regularly use logic, hard data, and empathy to inform content choices and always advocate for the user. An understanding of UX, technology, and the role content plays in design is key. (This isnt a marketing role, though you may craft marketing messaging and copy.)
You lean on established standard practices but also love to experiment and move quickly. You understand the nuances inherent in your work and how that can help customers comprehend and use our product.
Who you are:
More than 3 years professional experience with content strategy or UX writing for large enterprise web sites or applications, especially consumer-facing and transaction-focused interfaces
Knowledge of mobile first and responsive content strategies
Understanding of the development, sourcing, and governance of both structured and unstructured content types
Experience with the UX design lexicon and process
Excellent verbal and written communication skills
Self-starter who plans and executes work with minimal supervision (but youll always have support)
Bachelors degree in a relevant field Design, English, Communications, Journalism
An appetite to grow, both as a person and as a professional
A love of travel
Why join us
*** Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at *** Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, *** Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand ***, Hotels.com, *** Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminute.com.au, ebookers, CheapTickets, Hotwire, Classic Vacations, *** Media Solutions, CarRentals.com, *** Local Expert, *** CruiseShipCenters, SilverRail Technologies, Inc., ALICE and Traveldoo.

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S&P QA

Job Reference: 20-06493 Type: Manage different work flows across multiple offices, time zones, and markets
Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
Engage in strategic discussions to identify problems, measure and improve the quality of workflows
Identify opportunities to improve tooling and implement scalable solution
Ensure that the right level of tracking and transparency of milestones is maintained.
Supervise the active projects and programs across the team to ensure they are tracking to committed goals/milestones.
Drive internal process changes to meet the needs of an evolving, complex Operations environment
**OPEN TO ANY US LOCATION

Spanish fluency required
Standards and practices experience
2+ years of industry experience in consumer-oriented product environment or operations role
Experience working independently and a track record of taking initiative
Communication and presentation experience
Experience analyzing and solving problems
Experience with Excel
Experience with SQL
Strong verbal and written communication and comprehension skills
Minimum of 6 months of prior operations experience in Content Moderation, Social Media, Business Process Outsourcing or video related services; preferred
Computer literacy and working knowledge of email, internet browser, and online applications
Good problem-solving and critical-thinking skills, ability to make sound judgements based on provided guidelines
Resourceful, ability to multitask, and strong attention to details
Self-motivated and able to work independently as well as contribute to cross-functional and global teams
Flexible and able to quickly adapt to frequent process and information changes
Ability to maintain a high degree of confidentiality while meeting strict deadlines
Willing to work on cyclical schedule and can easily adapt to repetitive tasks over long periods of time
Ability to quickly absorb training on product and tool functionality
Strong attention to detail
Self-starter
Ability to perform well autonomously
Comfortable viewing sensitive content

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Data Analyst

Job Reference: 20-06479 Type: Data Analyst III

Qualifications:
3+ years experience in data management area with an analytical competency demonstrated or 3+ years of experience as Business Analyst.
Bachelors Degree (Engineering/Computer Science preferred but not required); or equivalent experience required.

Technical Skills:
Proficiency with languages such as SQL, XML and Linux scripting, etc.
Experience with xQuery preferred.
Proficiency with data analysis tools and processes.
Excellent proofreading skills to see how data and facts can be linked together to create more meaningful conclusions.
Ability and desire to learn new processes, tools, and technologies.
Strong research and analytical skills.
Attention to detail.
Strong oral and written communications skills.

Accountabilities:
Business support through data analysis and research.
Write medium to high complexity queries to assess data for research purposes.
Independently run data statistics, including coverage stats, field populations, etc.
Run data profiles.
Support business or other data engineering teams with data subject matter expertise.
Complete new data evaluations to diverse audiences.
Create data documentation including mappings and quality thresholds.
Investigate, track, and report data issues.
Conducts data review and verification and ensures corrections/clarifications are made in a timely manner.
Strong level of intimacy within a specific data content area.
Provide technical problem solving to less technical teams (customer service, consumer advocacy, etc.).
Undertake and complete new data onboarding and/or production data management functions as assigned/required.
Utilize various data workflow management and analysis tools.
Resolve and/or guide data sources in resolving basic data issues within specific functional area or data type.
Produce basic ad hoc data counts, stats, examples as required.
All other duties as assigned.

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Content Strategist

Job Reference: 20-06458 Type: See the attached Job Description Document and the Skills and Experience section for details.

See the attached Job Description Document and the Skills and Experience section for details.

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Art Director

Job Reference: 20-06457 Type: No direct supplier contact

***.org is a nonprofit social enterprise with a mission to empower its community of stakeholders to accelerate impact in a whole new way.

***.org impacts thousands of organizations and the millions of people they serve by delivering the worlds best nonprofit and educational technology solutions at affordable rates. It also inspires employee giving by matching their donations and driving volunteer engagement in the community. And it leverages a unique self-sustaining model to generously re-invest the revenue generated back into the community through strategic grants focused on education and workforce development.

Position Summary
We are looking for a talented, self-directed, product marketer who will be responsible for providing a comprehensive view of the fundraising market, our customers, and driving marketing strategies that deliver against customer needs. This role will focus on developing and executing launch, demand generation, sales enablement, and lead generation strategies for our marketing and engagement solutions for nonprofits.

Programs will span events, campaigns, social media programs, references and case studies. Candidates will have a passion for taking the complex and making it simple, and for marketing through compelling stories. This is an amazing opportunity to have impact with thousands of nonprofits and higher education institutions, while working on the worlds most innovative platform for delivering impactful applications. The team is one where self-directed individuals thrive, and one where your vision for increasing the impact of technology and education in the social change sector can be realized.

The product marketer will be required to be knowledgeable and enthusiastic about leading the development, execution and strategy for effective, scalable, end-to-end business solutions. Our Product Marketers work cross-functionally with every team within ***.org; from diving into the market to develop extensive market subject matter expertise, to sitting in on customer calls with the sales team, and working internally to refine internal sales enablement content and market facing collateral. This role will also work with our partner and alliances team to deliver world-class engagement with our Nonprofit customers. As to be expected in a startup-like environment, the scope of this position will evolve continuously. Comfort with ambiguity and flexibility is required. The product marketing manager will report to the Nonprofit Industry leader and will be a key member of a small and growing innovative team.


PRIMARY RESPONSIBILITIES:
Develop and execute creative go-to-market strategies cross-functionally based on market analysis.
Partner with ***.com and ***.org Product Management to understand the product strategy. Translate product functionality and benefits into compelling marketing messages.
Build and execute product launch plans that are fully synced with business & revenue goals and align with pipeline generation targets.
Collaborate with Content, Campaigns, Digital and Field Marketing teams to define and drive innovative awareness and demand campaigns and events strategies to support business objectives and build pipe.
Develop customer-facing materials that clearly articulate the value of our products. Deliver webinars, data sheets, solution guides, demo videos and other content for all funnel stages. Create visionary and compelling customer-facing presentations.
Produce effective sales enablement materials, such as cheat sheets, FAQs, and competitive information, making it easy for Sales to understand product offerings and key positioning.
Ensure ***.org is viewed as a thought leader in the nonprofit sector and help evangelize the value of our solutions.
Confidently deliver presentations to audiences of all sizes (ranging from one person to hundreds of people)
Track, measure and report against objectives.


PROFESSIONAL EXPERIENCE/SKILLS REQUIRED:
Combined 7+ years experience in product marketing for a high tech company or Marketing/Fundraising at a nonprofit.
Bachelor's degree or equivalent
Demonstrated ability in launching and growing innovative products, preferably with familiarity of the cloud/SaaS and CRM
Understanding of fundraising market landscape
Top-notch messaging, positioning, and storytelling, with experience crafting compelling marketing content
High energy, charismatic, innovative, creative
Stellar public speaking skills
Persuasive communicator to build momentum and buy-in from other teams
Proven track record in performing well in a fast pace environment
Organizational skills to effectively manage competing projects with tight deadlines
Exceptional team player with proven ability to lead through influence
MBA a plus (but we also love brilliant people who didn't go to business school)

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Quality Reviewer Lead

Job Reference: 20-06361 Type: Manage different work flows across multiple offices, time zones, and markets
Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
Engage in strategic discussions to identify problems, measure and improve the quality of workflows
Identify opportunities to improve tooling and implement scalable solution
Ensure that the right level of tracking and transparency of milestones is maintained.
Supervise the active projects and programs across the team to ensure they are tracking to committed goals/milestones.
Drive internal process changes to meet the needs of an evolving, complex Operations environment

Experience working independently and a track record of taking initiative
Communication and presentation experience
Experience analyzing and solving problems
Experience with Excel
Experience with SQL
Strong verbal and written communication and comprehension skills
Minimum of 6 months of prior operations experience in Content Moderation, Social Media, Business Process Outsourcing or video related services; 1 year of experience preferred.
Computer literacy and working knowledge of email, internet browser, and online applications
Good problem-solving and critical-thinking skills, ability to make sound judgements based on provided guidelines
Resourceful, ability to multitask, and strong attention to details
Self-motivated and able to work independently as well as contribute to cross-functional and global teams
Flexible and able to quickly adapt to frequent process and information changes
Ability to maintain a high degree of confidentiality while meeting strict deadlines
Willing to work on cyclical schedule and can easily adapt to repetitive tasks over long periods of time

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Communications Manager

Job Reference: 20-06347 Type:

Must Have Skills:

  1. Writing
  2. Technical

Manager needs a go to person for Content:

Comms

Strategy

Blog posts

Newsletter

Marketing Background w/ an engineering twist (they should be excited to write in the below blogs)

Azure Blog

Quantum Blog

MS Research Blog

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Law Enforcement Response Analyst I

Job Reference: 20-06313 Type: Bring operational excellence to a team that handles a large volume of incoming requests from law enforcement, and ensure that all requests are scrutinized and handled in strict accordance with applicable law, our terms of service, and our law enforcement guidelines.
Analyze and accurately assess a variety of requests from law enforcement authorities and governments from the North America region.
Clearly respond to process and policy questions from law enforcement, government agencies and internal parties.
Address sensitive content issues, including but not limited to graphic images, videos and writings, offensive or derogatory language, and other objectionable material.

Highly organized with experience prioritizing multiple functions and tasks while managing their work time efficiently without compromising quality
Avid *** user
Experience working independently with impeccable judgment
Experience communicating effectively with both cross-functional teams and law enforcement agencies
Skilled in various computer systems, internet technology and software (PC, Mac, MS Office, online research, etc.)

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Content Strategist II

Job Reference: 20-06225 Type: See the attached Job Description Document and the Skills and Experience section for details.

See the attached Job Description Document and the Skills and Experience section for details.

Apply

Marketing Automation Senior Associate

Job Reference: 20-06185 Type:
 • Collaborate with Channel Marketing Strategists, Channel Marketing Manager and Marketing Analytics experts to gather targeting requirements within respective channel (e.g. email list, targeting parameters for media or social)
• Drive collaboration with Content, Marketing Technology, and Marketing Analytics teams to guide tool set up for execution
• Manage existing channel publishing tools and recommends changes for optimization of workflow and design
• Design channel activities, including launch and QA plans, in respective tool (e.g. user flow design, A/B testing development, post-execution reporting & optimization preparation (e.g. tagging))
• Perform robust testing across channels
• Independently execute initiatives, campaigns and assets in respective channel: web, email, print, direct mail, social media and remaining channels according to plan and strategy
• Monitor and measure channel activities and provide insights & feedback for optimization efforts that will influence programs and initiatives
• Suggest connection points between marketing channels and creative based on experience and industry best practices, provide feedback (brief and business requirements) and create specific recommendations regarding tool capabilities & limitations and execution experience
• Execute against and support key new channel opportunities that can help drive client's business goals • Organize, promote and track channel effectiveness Practice Development
• Contribute to the development of best practices, frameworks, standards across the channel team
• Monitor digital marketing, platforms, and paid media best practices and industry trends for education opportunities for the team Execution
• Make real-time edits and optimizations to campaigns and assets in production to meet business objectives and address errors
• Lead digital marketing campaigns, where you will create, execute, independently publish and support a multi-channel strategy that drives towards achieving business growth Perform Quality Assurance testing and engage QA resources when appropriate
• Create assets (graphics, PDFs, etc) as needed to fulfill publishing requests
• Work w/ agency partner(s) to launch awareness campaigns across paid and owned media
• Ensure proper execution and optimization of marketing/engagement initiatives across paid, owned and earned media channels, including the design and launch of creative and experiences
• Track and monitor metrics, recommend enhancements to existing strategies and tactics to optimize programs, initiatives and demand generation
• Distribute content across channels meet client needs, and work with Content team to suggest new ideas for A/B testing and to test new content.
• Support the Channel Marketing Strategists in initiative/campaign planning and ideation (identifying KPIs, developing media plans, and pitching channel-specific strategies). Measurement/Optimization
• Establishing and delivering regular campaign, channel and deliverability reports and analyses against key metrics, with the purpose of identifying opportunities for future improvement and driving efficiencies within specific channels.
• Provide requirements to Analytics team for channel reporting
• Partner with Marketing Technology team and agencies to develop new and improve existing channel specific templates
• Optimize channel specific campaigns across all digital channels including paid and owned media
• Monitor competitive actions and emerging technologies to provide updates and recommendations to multi-channel strategists and suggest optimizations based on industry research and best practices
• If applicable, track spend to ensure paid media campaigns stay on budget
• Relentlessly optimize media spend and user experience focused on driving maximum efficiency of media spent Identify new paid or owned media channels of opportunity to invest and find incremental client growth with strong ROI. Contribute to the establishment of channel health metrics, create optimization plans and report out to stakeholders
 

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Content Strategist

Job Reference: 20-05910 Type: See the attached Job Description Document and the Skills and Experience section for details.

See the attached Job Description Document and the Skills and Experience section for details.

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FAQs

Pursuing a Career in Content Writing? Here’s What You Need to Know about Content Writing Jobs.

Writing is simply a means of communicating ideas. Since businesses run largely on ideas, this calls for a job designation to communicate a company’s ideas to the rest of the world.

Behold, the humble content writer!
Powerful writing not only communicates ideas effectively, it can also spur people into action. So it’s easy to see why this is a valuable asset for any business.

Content writing jobs involve working with a company to translate its needs into appealing and easily consumable content. There are many types of content writing that come under this umbrella. These include web content writing, technical writing, journalism, business writing, and ghostwriting.

All of these come with their own specific requirements, which we’ll examine below. Content writing as a whole is growing, leading to many opening for content writers. If you’re a good writer with an aptitude for understanding work briefs, you will flourish in this arena.

What Does a Day in the Life of a Content Writer Look Like?

As a content writer, you would be responsible for writing original content that has the desired effect. Since there are so many types of content writing, we’ll break it down and examine the major types individually.

Web content writing is required to be succinct and easily consumable. This requires the writer to digest their research easily and come up with relevant and to-the-point content. Everything you see while on the Internet needs to be written by someone, so it’s pretty sprawling as a field.

Technical writing involves taking complex ideas and simplifying them to enable laymen to understand these ideas. Examples of this include scientific articles, health-related articles, and manuals.

Journalism involves writing fact-filled and informative articles. It calls for sound research, a curious and agile mind, and a keen investigative eye.

Business content writers deal with writing white papers, press releases, reports, and advertising paraphernalia. The challenge here is to engage your audience even when talking about a niche topic.

Ghostwriting isn’t as spooky as it sounds. It simply involves writing under another person’s name. This can entail a variety of things like blog articles, books, and biographies.

The skill sets for each of these types of content writing overlap to some extent. Picking one and becoming proficient at it is the best way to get started.

What Qualifications and Skills Do I Need?

Jobs in content writing call for a degree in either journalism, writing, communication, English, or marketing. Marketing might seem out of place on this list, but makes sense when you consider that you’re going to be writing with the intent of selling an idea or a product.

Most importantly though, you’re going to need a good portfolio of writing samples. Having a good body of work to show would work in your favor even if your formal education is in an unrelated field.

Other skills that you would benefit your career in content writing are, knowledge of Search Engine Optimization (SEO), social media marketing, and copywriting.

Your career prospects will also be vastly improved by great grammar, research skills, general computer competence, and editing and proofreading skills.

You will also be able to transition to roles with greater responsibility if you have a grasp on project management.

What Will Your Professional Life Look Like?

In the content writing industry, you could choose to join a company and work full time, or you could work as a freelancer. Both of these options are equally feasible, but come with their own challenges.

As a full time employee, you’ll need good interpersonal skills to be able to work with your team, but as a freelancer you’d have more freedom and flexibility.

Potential Scope of a Career in Content Writing

Most companies need great content, and this requirement is only going to grow in the future. This means that there are many openings for content writer jobs. The median salary for content writers, according to Payscale.com is around $40,303. This figure can go up to $65,000 with experience, skill, and bonuses.