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S&P QA

Job Reference: 20-06493 Type: Manage different work flows across multiple offices, time zones, and markets
Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
Engage in strategic discussions to identify problems, measure and improve the quality of workflows
Identify opportunities to improve tooling and implement scalable solution
Ensure that the right level of tracking and transparency of milestones is maintained.
Supervise the active projects and programs across the team to ensure they are tracking to committed goals/milestones.
Drive internal process changes to meet the needs of an evolving, complex Operations environment
**OPEN TO ANY US LOCATION

Spanish fluency required
Standards and practices experience
2+ years of industry experience in consumer-oriented product environment or operations role
Experience working independently and a track record of taking initiative
Communication and presentation experience
Experience analyzing and solving problems
Experience with Excel
Experience with SQL
Strong verbal and written communication and comprehension skills
Minimum of 6 months of prior operations experience in Content Moderation, Social Media, Business Process Outsourcing or video related services; preferred
Computer literacy and working knowledge of email, internet browser, and online applications
Good problem-solving and critical-thinking skills, ability to make sound judgements based on provided guidelines
Resourceful, ability to multitask, and strong attention to details
Self-motivated and able to work independently as well as contribute to cross-functional and global teams
Flexible and able to quickly adapt to frequent process and information changes
Ability to maintain a high degree of confidentiality while meeting strict deadlines
Willing to work on cyclical schedule and can easily adapt to repetitive tasks over long periods of time
Ability to quickly absorb training on product and tool functionality
Strong attention to detail
Self-starter
Ability to perform well autonomously
Comfortable viewing sensitive content

Apply

Quality Reviewer Lead

Job Reference: 20-06361 Type: Manage different work flows across multiple offices, time zones, and markets
Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
Engage in strategic discussions to identify problems, measure and improve the quality of workflows
Identify opportunities to improve tooling and implement scalable solution
Ensure that the right level of tracking and transparency of milestones is maintained.
Supervise the active projects and programs across the team to ensure they are tracking to committed goals/milestones.
Drive internal process changes to meet the needs of an evolving, complex Operations environment

Experience working independently and a track record of taking initiative
Communication and presentation experience
Experience analyzing and solving problems
Experience with Excel
Experience with SQL
Strong verbal and written communication and comprehension skills
Minimum of 6 months of prior operations experience in Content Moderation, Social Media, Business Process Outsourcing or video related services; 1 year of experience preferred.
Computer literacy and working knowledge of email, internet browser, and online applications
Good problem-solving and critical-thinking skills, ability to make sound judgements based on provided guidelines
Resourceful, ability to multitask, and strong attention to details
Self-motivated and able to work independently as well as contribute to cross-functional and global teams
Flexible and able to quickly adapt to frequent process and information changes
Ability to maintain a high degree of confidentiality while meeting strict deadlines
Willing to work on cyclical schedule and can easily adapt to repetitive tasks over long periods of time

Apply