Quality Analyst
Job Reference: 20-04502
Type: Perform audits of vendor work to ensure quality standards are being maintained
Interpret data, analyze results and provide ongoing reports based on quality analysis
Pilot new workflows and provide feedback on review process improvements; complete Ad Hocs tasks as needed
Identify patterns, common issues and root causes for day-to-day tasks
Drive guideline changes through analysis, problem definition and workflow feedback
Monitor, drive, and maintain quality of workflows; escalate issues as necessary
Suggest actions for vendor and product teams through a strong understanding of data and review process
On-board & train new auditors and participate in team operations as necessary
Minimum Qualifications
Bachelors degree, or equivalent
Self-Starter which strong verbal and written communication skills.
Experience with Excel and basic understanding of SQL
Meticulous attention to detail and commitment to quality
Preferred Qualifications
Ability to quickly absorb training across products and tools.
Ability to perform autonomously, in a large group setting and to adapt to a highly dynamic environment.
Penchant for technology, data analysis, problem solving and has a strong interest in quality and user experience.
