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Assoc Production Engineering

Job Reference: 20-07685 Type: Duration:0-6 month(s)

Description/Comment:A Little About Us: Yahoo and Client joined forces with Client's, and formed ***. The *** Operations Center acts as the central nervous system for our technology and products. Our team is responsible for the health and performance of more than 300,000 systems globally. Engineers in this role are exposed to the most advanced web serving infrastructure in the world! You will be ***'s first line of offense battling issues affecting the reliability of our products and services, you will also be responsible for interfacing with internal/external customers on operational issues, working with senior engineers resolving complex incidents, and facilitating communication between various operations and engineering teams. A Lot About You: You are a highly motivated and passionate individual that desires to play a key role in *** by coordinating operations and engineering teams to identify, triage, and resolve customer impacting incidents; verify service impact to the end users; and work alongside subject matter experts to identify root cause. You will play a major role in working effectively with peers to create a positive environment within the team (you know how to have fun in a busy work environment!). You have excellent written and verbal communication skills; critical thinking and troubleshooting skills; the ability to multitask in order to facilitate the resolution of multiple incidents at any given time; and the vision to automate in order to better scale and streamline process. Your Day: Monitor the production infrastructure for stability and performance in order to maintain 24x7x365 operations. Use your ability to quickly learn and apply new technologies within a dynamic and extremely fast-paced environment. Act with self-direction to manage a shifting workload. Utilize communication skills via chat, in person and over video call to effectively convey critical info. Interact with our Engineering, Incident, and Development teams to rapidly resolve complex problems. Participate in the knowledge transfer on a short term and long term basis. You Must Have: --An AA degree or higher in a computer related field or equivalent industry experience. Typical candidates have a BS degree in a computer related field or equivalent experience in a related field. --Working knowledge of Linux OS internals (file systems, storage, process lifecycle, etc.), and basic Linux command line system health diagnostic tools. --Solid understanding of LAMP architecture and services. --Working knowledge of a TCP/IP network environment. --Working knowledge of HTTP, DNS, NFS, RAID, and DHCP is preferred. --Certifications such as RHCSA, CCNA or equivalent are preferred.

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Assoc Production Engineering

Job Reference: 20-07684 Type: Duration:0-6 month(s)

Description/Comment:A Little About Us: Yahoo and Client joined forces with Client's, and formed ***. The *** Operations Center acts as the central nervous system for our technology and products. Our team is responsible for the health and performance of more than 300,000 systems globally. Engineers in this role are exposed to the most advanced web serving infrastructure in the world! You will be ***'s first line of offense battling issues affecting the reliability of our products and services, you will also be responsible for interfacing with internal/external customers on operational issues, working with senior engineers resolving complex incidents, and facilitating communication between various operations and engineering teams. A Lot About You: You are a highly motivated and passionate individual that desires to play a key role in *** by coordinating operations and engineering teams to identify, triage, and resolve customer impacting incidents; verify service impact to the end users; and work alongside subject matter experts to identify root cause. You will play a major role in working effectively with peers to create a positive environment within the team (you know how to have fun in a busy work environment!). You have excellent written and verbal communication skills; critical thinking and troubleshooting skills; the ability to multitask in order to facilitate the resolution of multiple incidents at any given time; and the vision to automate in order to better scale and streamline process. Your Day: Monitor the production infrastructure for stability and performance in order to maintain 24x7x365 operations. Use your ability to quickly learn and apply new technologies within a dynamic and extremely fast-paced environment. Act with self-direction to manage a shifting workload. Utilize communication skills via chat, in person and over video call to effectively convey critical info. Interact with our Engineering, Incident, and Development teams to rapidly resolve complex problems. Participate in the knowledge transfer on a short term and long term basis. You Must Have: --An AA degree or higher in a computer related field or equivalent industry experience. Typical candidates have a BS degree in a computer related field or equivalent experience in a related field. --Working knowledge of Linux OS internals (file systems, storage, process lifecycle, etc.), and basic Linux command line system health diagnostic tools. --Solid understanding of LAMP architecture and services. --Working knowledge of a TCP/IP network environment. --Working knowledge of HTTP, DNS, NFS, RAID, and DHCP is preferred. --Certifications such as RHCSA, CCNA or equivalent are preferred.

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Incident Manager

Job Reference: 19-13632 Type: Duration:0-6 month(s)

Description/Comment:The Incident Management team's mission is to ensure timely resolution of all ***'s incidents by owning, developing and enhancing the global Incident Management process, driving Major Incidents to resolution and providing a standardized, repeatable mechanism to achieve resolution of all incidents affecting ***'s products, services, and revenue.

We are in a 24X7 work environment looking for highly motivated individuals to drive the resolution of any service-impacting incident within the Global *** Infrastructure. This position requires an aggressive task-oriented individual who can multitask on problems of varying difficulty, priority and sensitivity in order to keep each of our brands users seeing limited impact during faults. If you are an individual who thrives on technology and enjoys tackling unforeseeable challenges in a fast-paced environment, we want to hear from you!

Responsibilities
Coordinating and driving technical incident resolution, working closely alongside operations, service engineering, and development teams
Understanding complex technical problems and effectively communicating business impacting issues and triage status to executive leadership and stakeholder groups
Defining and maturing incident management processes, best practices, and the function itself
Identifying and documenting process breakdowns that exacerbated or caused the impact
Responsible for performing Incident Management functions as prescribed by the Incident Management Team within the standard operating practices and processes of ITIL service operation framework
Partner with internal/external teams on operational issues
Dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures
Maintaining service level agreements, tracking escalations, and managing key performance indicators
Working effectively with peers through team participation and cohesiveness to create a positive environment within the team
Performing quality assurance activities to help ensure accuracy in peers work
Identify and develop solutions to problems within our tools, processes and partnerships
Execution and coordination of complex project assignments which may have direct impact on our team and/or partnerships

Required Qualifications
The ideal candidate will have application and network troubleshooting skills, IT service management skills, excellent written and verbal communication capabilities and the ability to multitask in order to facilitate the resolution of multiple incidents at any given time with the vision to automate in order to better scale and streamline process.
A bachelor's degree in a computer-related field or equivalent knowledge and experience in role
Ability to break down complex incidents into smaller actionable components and develop a roadmap to incident equivalent
Experience working as an Incident Manager
Strong verbal and written communication skills for documenting and communicating incidents in real-time
Ability to clearly communicate and translate business impacting issues to executive leadership
Strong organizational skills with the ability to multitask in order to handle concurrent business demands in a real-time environment
Understanding of the network environment
Requires successful completion of level 2 security clearance

Preferred Qualifications
2-3 years experience working in an organization that has implemented ITIL standards
2-3 years experience working on an incident management team
1-2 years experience working in a Technical Call Center, NOC, or equivalent environment
Knowledge of ITIL Service Lifecycle phases, framework, and best practices
Knowledge of LAMP, DNS, NFS, TCP/IP, BGP, and other Internet protocols
Knowledge of basic Unix diagnostic tools and commands
Knowledge of Data Center Facilities and IT Services equipment
Certifications, e.g., RHCT, ITIL, CCNA, PMP or equivalents are a plus

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