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Content Strategist

Job Reference: 20-04883 Type: As a Content Strategist, you are responsible for developing a creative vision for *** and Instagrams for Business editorial calendars and developing relevant scalable content franchises. Youll play a fundamental role in building the *** b2b brands, developing a best-in-class content that showcases creative thought leadership, provocative trends, and the opportunity that exists across ***s family of apps and services. As Content Strategist, you sit in the driver seat, articulating one-of-a-kind big ideas, and partnering on creative direction to bring that idea to life. You are proactive, stay calm under pressure, and motivate creative teams with little to no oversight to deliver high quality with multiple dependencies. In this role, you will be unlocking new value for Instagram by creating a large-scale content franchise that rallies the industry together around work and its relevancy to creative advertising. You have impeccable taste, are highly creative, and your project management and people skills combined enable *** to bring to life the most important stories we have to tell about the fundamental shifts happening around the craft of developing world class advertising ideas. The ideal candidate is an experienced storyteller, organized, prioritizes effectively, and thrives in a multi-tasking, deadline-driven environment.

Responsible for the creative vision and direction around Instagram for Business and *** for Business content strategy, editorial calendar, major content franchises, including all written content therein
Lead content development in a hands-on way researching, authoring, writing and editing, and producing content, including articles with multimedia features, digital campaigns, newsletters, and promotional copy around the creative opportunity that exists across the platform
Have a strong creative pulse on up and coming trends and techniques that people are using to author, develop, and create content across the platform
Ensure content makes it from ideation to execution (including editing, collaborating on photo/visual elements, etc.)
Partner with creatives/contributors around the world to help source stories, topics, and approaches that resonate with our target audience

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Accounts Receivable Specialist 4

Job Reference: 20-04836 Type: Job Description: We are ***, one of the most iconic and recognized consumer electronics brands around the globe! *** is known for raising the bar with each new endeavor. We are not just committed to winning as individuals, but winning as a team. We operate with purpose and integrity. Because of this commitment, our People Team is an essential piece of our strategic vision. This means *** is equally committed to helping people grow personally and professionally. Our career opportunities are designed with challenge, impact, and reward in mind. Come join our best-in-class team and help contribute to the innovation and unparalleled success at ***!

Responsible for managing all financial activities for selected digital advertising partners and establishing best practices to ensure full collection of receivables. Dispute resolutions, contract review, focus on customer satisfaction through process improvements and effective relationships with our business partners. Manage staff and guide to resolution of issues in a timely manner. Will be responsible for financial account management of 40M+ in advertising revenue annually.

Role and Responsibilities
o Manage current ATB (Aged Trial Balance), all transactions for assigned account
o Analyze accounts, attention to quality and accuracies is of paramount importance in this role Dispute Resolution
o Conduct reconciliations; identify and investigate problems within the process and system provide solutions to resolve the issues
o Ensure credits are issued for valid customer chargebacks
o Reconcile and resolve credit balances and request refunds if necessary
o Advise sales force of outstanding chargeback and past due invoice issues. Alert them of issues and enlist support for resolution of disputes
o Partner with sales team and sales executives on problem issues to ensure timely resolution Operational/Functional Review
o System updates- including but not limited to proper coding for clearing and matching of chargebacks and credits in SAP
o Review and monitor assigned accounts and all applicable collection reports
o Maintains accurate customer information in system according to company procedures
o Process and submit all clearings prior to monthly closing
o Effectively manage client relationships
o Customer Meetings via Phone and in-person
o Make outbound collection calls in a professional manner while keeping and improving customer relations.
o Relationship building (internal & external)
o Prepares and communicates various weekly, monthly and quarterly financial reports to management. Various Ad Hoc Reporting & Analysis
o Ability and willingness to jump into project and workloads as needed

Skills and Qualifications
o Bachelors degree in Accounting or Finance preferred
o 5-10 years professional experience in advertising collections
o Strong customer service skills
o Solid analytical and problem solving skills
o Ability to identify discrepancies and inconsistencies
o Eye for detail attention to quality and accuracies is of paramount importance in this role
o Diplomacy and ability to deal with difficult situations
o Solid Microsoft Office skills (Word & Excel) V-lookup and Pivot tables (Macros a+)
o Oral & Written Communication Skills
o Professionalism
o Attitude towards work and timeliness in completing daily tasks
o Sense of urgency to get it done required Relationship Management
o Ability to multi-task in fast paced environment

*** Electronics America provides Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability or any other characteristic protected by law.
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Product Marketing Manager Ads Product Content

Job Reference: 20-04711 Type: As the *** Ads team, our mission is to connect online marketplace sellers to buyers through rich targeting at scale, innovative ad experiences, and data science that serves both shoppers and sellers across all devices. We have begun to build out advertising products and solutions that will enable all sellers from large merchants and brand manufacturers to mom-and-pops to redefine how they promote
and sell goods more effectively on ***. Our self-service ad tools allow sellers to grow scalable businesses no matter which stage they are in. As a member of the Global Ads Product Strategy team, you will:
1. Help bring the Voice of the Seller into product decisions through qualitative interviews and quantitative studies
2. Represent the Voice of the Product, from internal product briefs and global messaging to assisting with in-market messaging
3. Work with many cross-functional partners, including Product Managers, Product Developers,Sales, Marketing, and Legal

Product Marketing Manager Ads Product Content
Job Description *** is looking for a skilled Product Marketing Manager to join our Global Ads Product Strategy team. You will be helping to create a cohesive narrative and a unified voice for all Ads products across multiple touch points and platforms. In collaboration with multiple cross-functional stakeholders, you will create useful and easy-to-understand content that helps our sellers get the most out of our Ads products, tailoring tone to different experiences. This is a unique opportunity to use your content strategy and product marketing skills to help take ***s self-serve advertising offerings to the next level. The end-to-end solutions you create will be visible across
***s global sites and will help our sellers understand how they can leverage our innovative products to grow their business. The insights you gather will be shared with key stakeholders within Ads and other *** teams so that *** can deliver the right solutions to its customers.

This role is for you if you are: a strong, clear product marketer with excellent grammar and attention to detail, who has an interest in digital technology and product development (bonus if you are interested or experienced in online advertising).

You can write in a simple, straightforward and engaging way, keeping the end user in mind. You value consistency and know how to maintain and follow voice, tone and style
guidelines.

The ability to articulate complex solutions clearly and concisely to various stakeholders is also critical to success in this role.

Responsibilities
Lead, plan, write, edit, and iterate content for our self-service advertising products, including interface content, FAQs, training guides, 1-sheeters, user tips & tricks, etc
Collaborate with market research, product marketing, sales, UX design, product management and engineering to make sure that your content accurately reflects overall strategy and serves a global content audience
Quickly understand complex product development concepts and be able to communicate these clearly and succinctly to global partners
Create written content that is clear, informative and engaging that adheres to ***s company voice, style and tone guidelines
Evaluate content for quality assurance, working with cross-functional stakeholders as needed to update/revise content before releasing to customers
Partner with market research and sales to determine customer needs to recommend appropriate content, updates and establish future best practices
Create and maintain internal training materials for core Ads products and update as required
Ask questions and seek to understand both customer and company rationale in everything we do

Who You Are
Native English speaker who is a strong, clear writer with excellent grammar
Self-starter who can manage multiple projects in a fast-paced environment, remain focused, and still
hit deadlines amidst frequently changing requirements
Comfort asking questions and tracking down answers
Strong attention to detail
Strong sense of initiative and follow-through with a proactive and open-minded attitude to resolving problems and delivering results
Ability/willingness to learn complex, sometimes technical, concepts quickly
Ability to translate complex concepts into simple and intuitive communications and guides
Experience in Advertising, B2B, B2C or E-Commerce context is preferred
Experience working independently in a cross-functional team, including geographically dispersed partners

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Incident Manager

Job Reference: 19-13632 Type: Duration:0-6 month(s)

Description/Comment:The Incident Management team's mission is to ensure timely resolution of all ***'s incidents by owning, developing and enhancing the global Incident Management process, driving Major Incidents to resolution and providing a standardized, repeatable mechanism to achieve resolution of all incidents affecting ***'s products, services, and revenue.

We are in a 24X7 work environment looking for highly motivated individuals to drive the resolution of any service-impacting incident within the Global *** Infrastructure. This position requires an aggressive task-oriented individual who can multitask on problems of varying difficulty, priority and sensitivity in order to keep each of our brands users seeing limited impact during faults. If you are an individual who thrives on technology and enjoys tackling unforeseeable challenges in a fast-paced environment, we want to hear from you!

Responsibilities
Coordinating and driving technical incident resolution, working closely alongside operations, service engineering, and development teams
Understanding complex technical problems and effectively communicating business impacting issues and triage status to executive leadership and stakeholder groups
Defining and maturing incident management processes, best practices, and the function itself
Identifying and documenting process breakdowns that exacerbated or caused the impact
Responsible for performing Incident Management functions as prescribed by the Incident Management Team within the standard operating practices and processes of ITIL service operation framework
Partner with internal/external teams on operational issues
Dispatching on-call engineers, facilitating communication and driving resolution to events via standard operating procedures
Maintaining service level agreements, tracking escalations, and managing key performance indicators
Working effectively with peers through team participation and cohesiveness to create a positive environment within the team
Performing quality assurance activities to help ensure accuracy in peers work
Identify and develop solutions to problems within our tools, processes and partnerships
Execution and coordination of complex project assignments which may have direct impact on our team and/or partnerships

Required Qualifications
The ideal candidate will have application and network troubleshooting skills, IT service management skills, excellent written and verbal communication capabilities and the ability to multitask in order to facilitate the resolution of multiple incidents at any given time with the vision to automate in order to better scale and streamline process.
A bachelor's degree in a computer-related field or equivalent knowledge and experience in role
Ability to break down complex incidents into smaller actionable components and develop a roadmap to incident equivalent
Experience working as an Incident Manager
Strong verbal and written communication skills for documenting and communicating incidents in real-time
Ability to clearly communicate and translate business impacting issues to executive leadership
Strong organizational skills with the ability to multitask in order to handle concurrent business demands in a real-time environment
Understanding of the network environment
Requires successful completion of level 2 security clearance

Preferred Qualifications
2-3 years experience working in an organization that has implemented ITIL standards
2-3 years experience working on an incident management team
1-2 years experience working in a Technical Call Center, NOC, or equivalent environment
Knowledge of ITIL Service Lifecycle phases, framework, and best practices
Knowledge of LAMP, DNS, NFS, TCP/IP, BGP, and other Internet protocols
Knowledge of basic Unix diagnostic tools and commands
Knowledge of Data Center Facilities and IT Services equipment
Certifications, e.g., RHCT, ITIL, CCNA, PMP or equivalents are a plus

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