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Quality Assurance Tech

Job Reference: 20-04736 Type: Job Description


Project Manager

Job Reference: 20-04539 Type: **Please note that *** requires a *** per hour minimum wage for all contractors.

Top Skills:
1.*** Reporting and Dashboard
2.Technical Program Management Experience
3. Data Analysis

This role will provide exceptional customer service to business partners within the Employee Services area in delivering technical solutions, business process change and ongoing stabilization support to realize business value and objectives. The role also involves scoping and roadmap planning of future initiatives for your business partners. 2-4 years experience. ----------RESPONSIBILITIES: ------ Demonstrate excellent communication skills, leadership and judgment; ------ Define project scope, objectives and requirements and will own the project plan, schedule, budget, resource management, vendor management, issues and risks; ------ Manage the delivery of multiple projects concurrently that have moderate to high levels of business or technical complexity and risk, and that involve multiple business areas and owners; ------ Manage dependencies and impacts with other teams and business functions; ------ Be accountable to ensure project commitments and deliverables are met; ------ Interact daily with development teams, quality engineering, business analysts, product managers, support teams, cross-functional business teams and global process owners to develop the overall program plans, schedules and ensure the smooth delivery of the business solution and all deliverabales; ------ Work is reviewed and measured based on attainment of objectives and overall success of projects; ------ Business expectations and ensure client satisfaction with delivery to schedule and budget; ------ Provide global and cross-functional leadership to local and virtual project teams, building a collaborative and productive environment for teams to excel in. -----SKILLS: ------ Project management and information systems software development lifecycle experience; ------ Experience in managing multiple full lifecycle HRMS, Financials and/or CRM integrated implementations with strengths in the area of HRMS including HR, Benefits and Compensation and Performance management; ------ Knowledge of business applications and business process optimization, with a focus on HRMS, Financials and CRM integrated systems; ------, Oracle Financials, and other ERP experience, a plus; ------ Expert project management skills, specifically communication skills, project planning, risk management and capacity planning; ------ Ability to learn quickly and adapt in a dynamic environment; ------ Excellent spoken and written communication skills including receptive listening skills and ability to present complex ideas in a concise and objective manner; ------ Comfortable and experienced in presenting to senior level project stakeholders and sponsors as well as to large audiences; ------ Excellent team player able to work with virtual and global cross functional teams; ------ Excellent influencing and negotiation skills; ------ Ability to work with deadlines and in a fast paced environment; ------ Has demonstrated clear leadership skills and experience working with large, complex projects; ------ Formal project management training and education. ----------DESIRED SKILLS: ------ Professional project management credentials (such as PMP); ------ Experience with Agile methodologies and principles; ------ Advanced negotiation and presentation skills; ------ Knowledge of on-demand web applications, web services APIs and various integration technologies is a plus; ------ Background in business process analysis, requirements, design and quality; ------ Experience in business partner relationship, business value scorecards and portfolio management.


Business Data Analyst

Job Reference: 20-04537 Type: This role is on the Risk Analytics & MIS team, where we have a simple mission: turn massive amounts of data into actionable insights that ensure seamless, secure commerce experiences across ***s physical and digital eco-system. Our analytic and data professionals deliver on this mission by implementing data based solutions, analysis and insights targeted at maintaining security, reducing fraud rates and preserving the integrity of the largest payment processing network in the world.

Data analytics is a critical pillar of the Risk organization. To be successful in this role, you will use strong analytical and leadership skills, contextual business sense and a creative flair to solve real world challenges for *** and our clients. Your expertise and insights will serve as a beacon to guide business decisions based on data. Directly reports to the Global Head of Risk Analytics & MIS.

Essential Functions:

Deliver on analytics initiatives for NA + LAC which deliver data-driven insights to internal and external stakeholders. This will include both aesthetic and technical assets, as well as regular ad-hoc work, for internal executive stakeholders, issuing banks, acquirers, processors and merchants. The ability to balance a holistic global view with customized regional delivery is crucial to success. Through collaboration with our client facing teams and functional leaders, you will bring data and insights to bear which deliver mutual, tangible value to *** and our clients by way of improved payment security. Specific responsibilities include:

Execute on the global Risk analytic strategy for specific initiatives and various regional priorities, spearheading creation of data assets and delivery of insights
Compare client performance against industry best practices; inject new perspectives with a shrewd eye toward identifying performance and/or profitability improvement opportunities. Move the organization from interesting to actionable with recommendations that drive lower fraud rates, more seamless commerce and improved experiences for players in our eco-system
Craft meaningful presentations and insights from complex data with content that clearly presents opportunities in an accurate, understandable and engaging manner; ensure data driven decision making is a priority for clients, colleagues, and other internal stakeholders
Identify macro business and market trends that guide areas of future analysis
Translate understanding of ***s products and services into client engagement strategies that yield financial and performance benefits
Serve as a strategic advisor to organizational leadership and peers inclusive of Risk MIS team, Regional Risk Officers, Functional/Global leaders and the Regional President.
Mature how our analytic capabilities are integrated into business processes, improving delivery effectiveness
Cultivate deep cross-functional partnerships, building relationship capital that facilitates the advancement of holistic/strategic initiatives
Be an expert at getting to the root of a problem, defining business objectives and formalizing data requirements especially in a fast paced, fluid environment
Influence tools and capabilities strategy through experience with various data environments, data sources and tools
Exceptional risk and/or business acumen and technical rigor be able to seamlessly shift between working with data to conversations with executives

Basic Qualifications:

8+ years of work experience with a Bachelors Degree; 7 years of work experience with an Advanced degree (e.g. Masters/MBA/JD/MD); or a minimum of 5 years of work experience with a PhD

Preferred Qualifications:

12+ years of experience with a Bachelors Degree (quantitative field preferred) or 10 years of experience with an Advanced Degree (quantitative or business degree highly desirable). Demonstration of progressive success in roles of increasing responsibility
Possess a relentless, client-centric and result-driven mindset coupled with strong problem solving skills and an ability to break down complex problems and propose alternative, new ways of thinking.
Expertise in delivering data insights, strategic planning and analytic strategy is highly desirable
Extensive experience in risk, banking or financial services is required. *** experience or knowledge of the payments industry is highly desirable
Risk operations or Risk analytics experience or similar quantitative business responsibility for financial or operational performance highly desirable
Strong understanding of manipulating data from a variety of sources
Big data experience (Hadoop, Hive, Spark), data visualization experience (Tableau) and/or SQL experience are critical skills this role is about both doing and delivering
Strong verbal, written, motivational and interpersonal skills are required.

Work Hours:

Incumbent must make themselves available during core business hours. May require occasional meetings outside of core business hours to connect with global partners.

Physical Requirements:

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Can work Remote/Virtual - Will be supporting two regions LAC and NA, must be able to work core hours.


UX Research Coordinator

Job Reference: 20-04534 Type: *** is a global commerce leader that allows you to shape how the world buys, sells, and gives. Youll be part of a work culture thats been genuinely committed to diversity and inclusion since its founding more than 20 years ago. Here, you can just be yourself, do your best work, and have a meaningful impact on people across the globe. We are looking for people with drive, ideas, and a passion for helping small businesses succeed to help shape the future of ***does this sound like you?
If so, wed love to talk to you!
About the team
Human-centered insights and a deep understanding of people and culture are critical to how we do our best work. Design Researchers guide partners and teams through research to Client, interpret, and communicate insights & opportunities in an inspiring way, while contributing to all phases of the design process. Researchers at *** help our teams use design as a way of understanding people and culture while at the same time using what we learn to inspire and inform design.
We are in search of a Research Operations Specialist who is radically passionate about increasing excellence in research logistics, streamlining participant recruitment processes, ensuring an excellent participant experience and assisting in developing new systems and approaches to support Design Researchers.
Once at ***, you will
Assist in end-to-end recruitment needs, including survey and phone screening participants
Lead service design approach for participant communication, scheduling, and incentive management
Manage access to participants, research tools and services
Maintain data retention and privacy policies
Ensure appropriate maintenance of research facilities; procure appropriate equipment as needed
Support management and storage of research findings as needed
Assist in managing contracts and relationships with external vendors as needed
Assist in tracking and keeping research budget up to date as needed
Relevant experience
3+ years experience in research operations, research recruiting or research coordination roles
Experience in administrative duties such as phone screening, scheduling, project management, and budget tracking
Ability to see gaps and suggest ways to create more efficient participant recruitment processes
Familiarity with the product development process and design methods
Ability to work across multiple projects, in a fast-paced environment
Flexible with working hours to accommodate international research needs
Excellent communication skills, through speaking, drawing, and writing
Effective collaboration with a range of functions, including legal, security, design, data science and more
In addition, you have
Experience managing global research logistics
Experience building and maintaining participant panels
Experience working in an agile setting
Ability to bring your personal interests and passions to the role to provide a unique perspective to researchwhether from modern art, trends in architecture, 19th century history, cultural anthropology, or whatever gets you going
Openness to learn from people who are much different than you and a willingness to challenge your own assumptions
Ability to work flexibly and efficiently, exercising a balance between process rigor and agility
High comfort level in working within a proactive culture and navigating ambiguity; Openness to critique from other disciplines and curiosity to learn from a spectrum of perspectives


Technical Project Manager

Job Reference: 20-03665 Type: Technical Program Manager (Cloud Operations & Engineering) Location: San Francisco, CA (SoMa) As a Senior Technical Program Manager, your will play a key role in ensuring that millions of players continue having an amazing experience through fast, reliable and scalable PlayStation online services. You have shown solid leadership in leading teams and programs to deliver successful outcomes. You will use industry standard methodologies for scheduling, tracking and execution of our projects as well as initiating, planning, and executing intermediate-to-large cross team or company-wide programs. You have a balance of people, organizational, and technical skills, and can execute and deliver successfully in situations with implicit authority. Interaction and leadership across functional lines is critical. Responsibilities: Drive portfolio planning for the Cloud Operations & Engineering team o Own quarterly planning o Track and manage day-to-day work for the Cloud Operations & Engineering team o Provide ongoing visibility into the progress, risks, schedules, and timelines both internally and externally Manage relationship across 20+ interdependent teams o Establish relationships and effective lines of communication o Ensure awareness and alignment on requirements for all parties o Identify and drive resolution for blockers across internal and external partners o Effectively represent the Cloud Operations & Engineering in different settings Define and curate organizational processes (such as incident management and change management procedures) Requirements: 5+ years of Program Management and Project Management experience in development and operations of high-volume online services through multiple major release cycles Experience with agile methodologies, including experience with scrum master and product owner roles Strong communication, cross-group collaboration, and interpersonal skills Keen eye for detail and managing multiple simultaneous dependencies Ability to assimilate information from a variety of sources, and develop a coherent strategy and program plan with the engineering teams to meet those need


Software Engineer

Job Reference: 20-02604 Type: PlayStation isn't just the Best Place to Play it's also the Best Place to Work. We've thrilled gamers since 1994, when we launched the original PlayStation. Today, we're recognized as a global leader in interactive and digital entertainment. The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.
Software Engineer, Intelligence Platform (Data)
Location: San Francisco (SoMa)
Sony Interactive Entertainment is developing an intelligence platform that will power the PlayStation Network. The Senior Software Engineer role will help architect, design, and develop our mission critical content delivery platform. Come help shape the future of the world's largest gaming, immersive interaction and entertainment content distribution platform!


  • Design and develop real-time distributed systems to deliver personalized content across the PlayStation network
  • End to end ownership of the development process; from working with product requirements to go-to-market strategy
  • Identify performance bottlenecks and build solutions for them
  • Build highly available and performant systems
  • Design, implement, ship and maintain highly visible consumer-facing features
  • Tackle scalability issues with innovative technologies
  • Lead and mentor junior team members


  • Experience developing high scale, distributed systems
  • Expertise in Java and Spark
  • Experience working with Kafka
  • Experience building and developing Cloud-based applications or services, preferably in AWS
  • Ability to handle periodic on-call duty as well as out-of-band requests
  • Ability to conduct technical deep dives into the code, cloud networking, deployments, and architecture, and work closely with product

Your first 90 days:

In 30 days, you will have developed a basic understanding of the intelligence platform tech stack and infrastructure. You will have contributed to small features in the codebases and worked closely with the team to get up to speed with team processes. We will focus on making sure you have all the tools to succeed.
In 60 days, you will have a good grasp of different parts of the platform and are able to propose changes to improve it. You will work with your team to come up with designs, and started developing.
In 90 days, you will know the intelligence platform in detail and are comfortable tackling large features and delivering them in a timely manner. You would have worked closely with product and got a deep understanding of the roadmap and began design and development of large end to end solutions.


Software Engineer

Job Reference: 20-00985 Type: Duration:0-12 month(s)

Additional Job Details:*Max bill ***/hr Senior Software Engineer Search Platform (San Francisco) Responsibilities: Design and develop near-real-time distributed systems to deliver personalized search experience across the PlayStation products End to end ownership of the development process; from working with product requirements to go-to-market strategy Build highly available and performant systems Design, implement, ship and maintain highly visible consumer-facing features Seek scalability issues with innovative technologies Lead and mentor junior team members Identify search relevance/ranking model industry trends and build roadmap for adoption Requirements: Experience developing high scale, distributed systems for information retrieval system like Lucene/Elasticsearch or Solr Experience in Social Graph Search Expertise in Java and familiar with Spark Work with Spring Boot, Kafka, Graph database, Docker and Kubernetes in current role Built and developed Cloud-based applications or services, preferably in AWS Ability to balance periodic on-call duty as well as out-of-band requests Conduct technical deep dives into the code, cloud networking, deployments, and architecture, and work closely with product and operation


Software Engineer

Job Reference: 20-00615 Type: Senior Software Engineer, Tools & Infrastructure
Location: San Francisco, CA (SoMa)

About The Job

The PlayStation Network runs on hundreds of microservices, changing rapidly as developers iterate when users and the business provide feedback. Our deployment and testing infrastructure bears the brunt of those changes to ensure that the network remains sound and continues to bring excitement and joy to our users.

You will work closely with many development teams, operations teams, and leadership both inside and outside the organization to help design and refine those tools and infrastructure, empowering engineers to develop and deliver the best applications that impact millions of PlayStation users. We're looking for the kind of problem solver that can look past immediate issues and find root causes, who can anticipate problems, and who shows the initiative to seek the most interesting and diverse challenges that come with developing software at scale. You will also watch the cloud computing industry carefully, and help to bring in the latest tools and techniques to the PlayStation network when they add to our capabilities.


  • Lead and contribute to the effort of solving complex technical challenges to improve engineering efficiency
  • Design, build, and on-board tools to accelerate build, testing, release, and deployment.
  • Drive to define and enforce cross-organization standard methodologies for improving code quality, performance, and security compliance.
Minimum qualifications

  • Bachelor's or Master's degree in Computer Science or related area
  • Software development experience in an object-oriented programming language such as Java, Groovy, Golang, and Python
  • Excellent with Unix/Linux systems
  • Strong experience with container and container orchestration technologies such as Docker, and Kubernetes
Preferred qualifications

  • Strong understanding of CICD standard methodologies and familiar with tools used in CICD pipelines: such as Jenkins, GitHub, Nexus, Artifactory, Maven, Gradle, and SonarQube
  • Good public cloud experience
  • Experience with networking, storage, logging, monitoring and alerting
  • Experience with software system design
  • Experience with large-scale distributed systems
  • Experience with stress/load/performance simulation/testing
  • Strong technical, analytical, and problem-solving skills
  • Strong interpersonal and communication skills