Job Reference: 20-06700
Type: The Buyer Experience (BX) is responsible for welcoming all 180 million active buyers to ***, and helps them find troves of our sellers hidden treasures. We work with the Search, Payments, Selling and Advertising teams, daring to imagine the future of an ecommerce marketplace. Join a purpose-driven company, dedicated to creating an ambitious and inclusive workplace.
We are seeking an experienced Program Manager, able to drive efficiencies and streamline interwoven roadmaps in collaboration with internal and external teams. This highly visible role will support many disciplines including product management, engineering, design, research, and analytics, across organizations and portfolios.
What Youll Do
Lead and innovate key operating rhythms and/or cadences for the Buyer Experience staff and extended partners
Be a thought leader for new practices, tools, systems and processes for the team to adopt. Integrate and iterate our tooling for scalability
Ensure information about our programs and global impact is transparent at all levels: sponsors, Vice Presidents and individual team members
Oversee the quarterly planning and cutline process, schedule, and milestones
Improve our organizational standards and process design
Break down silos between Core Product, Regional Business, and Marketing
Help the team uncover, prioritize and balance key strategies, growth initiatives, and high ROI deliverables
Help the BX Leadership team tell the story of our vision using plans, data, and our roadmap pivots as a foundation
Qualifications & Requirements
3+ years of program management / continuous process improvement experience in technology (e-commerce is a plus)
3+ years working in matrixed organizations across multiple product, program, business, marketing, operations, engineering organizations.
Demonstrated prior experience working on large-scale projects in a product context from origination to completion
Ability to lead through influence, without direct authority or supervision
Job Reference: 20-06599
Type: Job Responsibilities:
Build solutions using your strong background in large scale web applications.
Research, analyze, design, develop and test the solutions that are appropriate for the business and technology strategies.
Participate in design discussions, code reviews and project related team meetings.
Work with other engineers, Architecture, Product Management, QA, and Operations teams to develop innovative solutions that meet business needs with respect to functionality, performance, scalability, reliability, realistic implementation schedules and alignment to development principles and product goals.
Develop technical & domain expertise and apply to solving product challenges.
Solid foundation in computer science with strong competencies in data structures, algorithms, and software design.
Excellent knowledge in practicing OOAD, architectural and design patterns, open source platforms, frameworks, technologies and software engineering methodologies.
Hands-on experience in Java/J2EE, XML, Web Technologies, Web Services, Design Patterns, and OOA/D.
Experience developing data-driven applications using an industry standard RDBMS. NoSQL experience is a plus. Experience on NodeJS is a plus.
Experience with big data solutions such as Hadoop, MapReduce, Hive, Pig, Kafka, Storm etc. is a plus.
Experience in using source control systems such as Git or Clearcase, issue tracking systems like JIRA.
Strong expertise in agile development.
Demonstrated ability to understand the business and ability to contribute to technology direction that gives to measurable business improvements.
Ability to adapt to changing business priorities and to thrive under pressure.
Excellent decision-making, communication and collaboration, skills.
Bachelor's Degree with 5 years software engineering experience or Masters Degree with 3 years experience in software design and development.
Job Reference: 20-06537
Type: About the team:
We play an instrumental role in connecting people with the things they need and love, anytime, anywhere. The North America Marketplace help deliver a personalized shopping experience and seamless access to inventory from down the street and around the world, as well as tailored shopping experiences, including customized buying and selling. *** aims to drive growth into new markets and drive value in the shopping and selling experience through building, accelerating, and disrupting. The team is comprised of marketing, merchandising, operations, business selling, consumer selling, and shipping. Our responsibilities include all aspects of the region including operations in the US, Canada and Latin America.
We are looking for a Project Manager, Luxury to join our Verticals team at ***. Based in San Jose, CA, you will be a key contributor on the Luxury team at *** North America. If you are driven to win, have an ownership mindset, are able to build meaningful cross-functional relationships, and are ready to make an exciting move, we would love to hear from you! Not required, but would be great if you also have a passion for, or some knowledge of, the Watches market especially for Luxury Watches.
The role is to help support the Watches category strategy and execute through working with strategically important sellers, buyers and industry experts to ensure that *** has the inventory and end-to-end experience to grow the business. As a Project Manager of Luxury, you will be accountable for the success of your projects launches including sourcing inventories per customers' requests.
Source inventory per customers' request and onboard new sellers from luxury industry to increase inventories on platform
Oversee performance and business planning for your projects
Provide project management experience with the ability to match the resources available according to the customers' status and needs
Investigate and deep dive the new policy& platform impact to top seller business, and initiate, guide and enforce seller best practices
Work collaboratively with external and internal resources, including customer service, product management team, marketing team, and business development teams to meet the business targets
Monitor key metrics (pricing, inventory, discoverability, customer satisfaction, gross merchandise volume, etc.) and react to drive business
Support platform feature ideation and adoption for best on-site experience
Execute initiatives to fundamentally improve the user experience for Luxury buyers and sellers.
Experience in merchandising in retail or consumer products industry. Online experience preferred
and/or relationships with key industry players
Execution-driven, growth-oriented, ownership mindset to drive performance against agreed KPIs
Influencing & negotiating with internal & external stakeholders
Strong analytical skills and business acumen in complex data environment; ability to make the data speak volumes about program performance, trends and areas of opportunity.
Deep insight into the digital sector
Bachelors degree required
Strong project management and problem-solving skills
Executive-level presentation and communication skills
Can communicate effectively in large or small group settings
Bonus = Passion for Watches with a broader interest in Luxury Watches including experience in the space and/or relationships with key industry players
Job Reference: 20-06535
Type: Join a global commerce leader that connects millions of buyers and sellers worldwide and empowers people to create economic opportunity for all. We are hiring a Communications Content Writer and Editor for Global Communications to lead content writing and editing projects from end-to-end across our organization.
The ideal candidate is an experienced writer and editor who is passionate about purposeful, authentic and evergreen storytelling. They are nimble, with the ability to write and edit for a variety of subjects from tech to culture and for many formats, including articles, websites, videos, white papers and newsletters. They will have deep knowledge in narrative development and positioning, associated content development and stakeholder management. They also will be comfortable writing for different audiences under quick, turnaround deadlines and working in collaborative environments.
Journalism experience is strongly preferred. A plus if candidates have experience working in a corporate communications team or highly-matrixed organization. Familiarity with SEO copywriting a plus. Experience in tech writing and an understanding of new and innovative technologies is also preferred.
The Content Writer and Editor will report to our Managing Editor within the Corporate Communications Content Studio. They will be responsible for managing timelines; implementing and evolving processes; and driving on-time delivery for key deadlines. They will also work closely with our internal teams, including Content, Public Relations, Digital Channels, External Engagement, Employee Engagement, Social Innovation, Global Brand and Design. The role is based out of our San Jose headquarters but will be remote to start.
Please submit writing samples along with your resume.
Write and edit text for multiple formats (e.g. features, blogs, reports, website copy, voiceover scripting and newsletters)
Ensure written content meets best practices in search engine optimization (SEO)
Strong editing and copyediting skills: Can take rough copy from employee contributors or stakeholders and rewrite/shape into cohesive, compelling narrative
Identify and pitch potential storytelling opportunities in our corporate communications materials and channels
Experience writing in a corporate tone, ghostwriting for executives and with AP Style is a plus
Run all corporate approvals as needed for written content, and manage key external and internal stakeholder partnerships to develop tailored content for owned corporate channels
Other duties as assigned
Key Skills and Qualifications
Exceptionally strong writer, editor and storyteller. Newsroom experience is a plus.
Journalism background/experience with newspaper, magazine or blog strongly preferred
Highly organized, process oriented and project-management driven
Superb verbal, written, storytelling and editing skills, including driving engaging and consistent messaging across global communications channels, both internally and externally
Energized, creative, proactive and enthusiastic - willing to take initiative with confidence, detailed follow through
Flexible, agile and quick worker and writer; fast ramp-up time will be essential
Proven experience of building and maintaining positive and productive relationships with internal and external stakeholders
Strong content creation skills: creative, visual and editorial point of view
Technology savvy. Familiarity with tech writing and editing.
Able to harness new media effectively with a keen understanding of all types of owned and earned media/channels
Demonstrated success collaborating and influencing diverse business partners in a highly matrixed organization
A strong team player, who thrives in a collaborative setting and works well within a global, matrixed environment
Minimum 5 years professional experience
Social Media Manager - Paid Strategy
Job Reference: 20-06145
Type: Social Digital Marketing Manager
This position will be part of the North America Social Team, to be filled immediately. We are looking for a fast-learning, very diligent, outspoken, proactive, self-organized and delivery-oriented social digital marketing expert, with the ability to independently work through everyday tasks and challenges. The successful candidate must be at ease to work in a cross-functional teams, with stakeholders of different levels of seniority, high emphasis on relationship management and successful campaign execution.
The position will be located at ***s San Jose headquarters.
The core focus of this role will be planning and driving the strategy of high performing brand and acquisition activities via paid social channels. This role is ideal for a digital account manager looking to make a move client side.
Drive cross-channel strategy and deliver tactical plans for customer facing marketing campaigns across social channels
Work closely with key internal stakeholders and external agencies (media, creative and channel experts) to ensure marketing campaigns deliver against agreed objectives, timelines and budget
Ongoing communication of campaign progress and optimisation to wider team to manage business expectations
Expertly navigate competing priorities across a highly matrixed organization
Post-campaign analysis and preparation of performance reports, including recommendations for future activity
Required Skills and Experience:
Minimum 3+ years of online consumer marketing experience with a leading e-commerce company or in a consumer internet environment
Deep channel expertise in paid social, particularly Client, Instagram, Pinterest, Twitter, YouTube, and reddit advertising ecosystem
Technical know-how of ad serving, pricing models, media buying principles and ad tracking
Excellent project management and communication skills are a must
Experience working with external agencies (media, creative)
Strong analytical mind, ability to use data to make decisions and influence key stakeholders
Proven experience managing multiple digital assets and campaigns
A PowerPoint master able to express ideas, plans and results in presentation format
A natural communicator, with an ability to grasp complex technical/business concepts and express them to others in a simple clear language
Must thrive in a dynamic, fast-paced environment; be a highly-motivated self-starter
Must be confident and comfortable presenting to an executive audience
Global agency or client-side experience working in retail, e-commerce highly preferred
Marketing degree preferred
Job Reference: 20-05938
Type: At ***, you will be part of a purpose-driven community dedicated to creating an ambitious and versatile work environment. In *** Payments (specifically tax team), you will be an integral member of a growing organization that inspires passion, courage, and inventiveness - creating the future of global commerce and making an important, positive impact on millions of *** sellers and shoppers around the world. If you are looking for a special place to take your Payments career to the next level, we want to talk with you.
What you will be doing?
Responsible for creation of concept, design, development, testing and maintenance of applications for reliability, security, manageability, scalability, extensibility, performance and re-use; provides technical expertise in the areas of architecture, design, and implementation. Works with technical and business team members to create excellent software. Resolves best implementation that will meet the design of the Application Architect. Ensures that detailed unit and component testing is carried out. Sets and adheres to software coding and style guides to ensure consistency.
Java, Spring, SQL, Linux, shell script
Technical attitude to understand issues and work multi-functional teams to solve problems
Knowledge of end-to-end web application, RESTful APIs, pub-sub events.
Performance tuning of SQL queries
Perform root cause analysis for production errors, Investigate and resolve technical issues
Mentoring and coaching junior engineers
5 years+ BS or/and MS in Computer Science
Job Reference: 20-05907
Type: Title: Software Developer/Client Engineer
We are looking for a skilled and experienced Software Developer Engineer to join our Client & NLP team. The work may be performed full-time onsite in San Jose, CA, depending on the shelter in place older, but most likely will be performed remotely. The candidate must work well in cross-functional teams of engineers, product managers, and applied researchers.
Build a gateway microservice for *** Client platform. A Gateway service is to resolve policy based resource starvation for backend Client microservices. Service to have support API splitter, API aggregation and API A/B testing patterns using industry best practices.
Collaborates with Client engineers and other senior architects for Client model onboarding, deployment, Testability and availability for *** internal clients.
Write, automate, and execute performance and load running test scripts to measure latency and throughput of Client backend microservices at the edge-gateway with/without cache.
Help analyze and troubleshoot performance bottlenecks at edge-gateway and Client backend microservices.
Create client integration script/sample code for internal clients to integrate their services to Client platform via new gateway.
Experience with programming in Java and Python.
Hands-on experience with Docker and Kubernetes is a must.
Experience as a performance test engineer, write, automate, and execute performance scripts.
3-5 years of experience in RESTful APIs and distributed systems using Spring framework.
Experience with CI/CD.
Experience writing test automation suites using JUnit and Mockito.
Proficiency in Jira, Wiki, git, GitHub and Postman, and SOAPUI.
Proficiency in JSON, SQL, and regular expressions.
Familiarity with agile software development lifecycle.
Excellent written and verbal communication skills.
Experience working with multiple stakeholders to produce and review documentation.
Experience with API documentation using swagger and familiar with openapi specification.
Familiar with api gateway cross cutting concerns such as security, authorization and Rate Limiting***
Familiar with Software Development Life Cycle (SDLC).
Bachelor of Science degree, preferably in a technical field.
Public Relations Representative
Job Reference: 20-05904
Type: PR Specialist, Corporate & Technology Communications
The PR Specialist will help support ***s business critical communications across the corporate communications team. These include but are not limited to helping to tell ***s growth, brand and technology stories.
The role will collaborate with a broad range of internal stakeholders across the business and technology organizations and will work closely with other members of the corporate communications team. The role will report to the senior manager of technology and corporate communications.
This individual will be responsible for supporting strategic comms announcements including communication planning, working with reporters and influencers, crafting key messages and writing communication briefings, guiding agency partners, executive communications and building internal and external partner relationships.
This position will join a highly collaborative, high performing, global communications team that works to creatively and effectively shape ***s narrative in support of key business priorities and strategies. The individual will be counted on to work successfully within ***s matrixed organization and to help provide seamless execution to the corporate communications function.
Experience proactively identifying technology trends, developing compelling narratives, and driving a leadership position in the technology industry.
Work closely with cross-functional teams to storymine and identify communication opportunities that will resonate with the media and interest the public.
Strong experience writing and executing pitches, key messages and communications materials.
Proven media relations skills required; technology and business media preferred.
Experience with working with partners to assist them with executive communications.
High communication skills in order to work with cross functional teams and successfully align team strategies.
Experience with executive communications and placing executives at conferences.
Experience working with external agencies.
Be collaborative and team oriented.
Curate digital only communication, through different platforms, apps, and formats.
Must be a strong writer.
Experience working in Google Docs, Microsoft and PPT preferred.
3-5 years of experience.
Deals Operations Specialist
Job Reference: 20-05835
Type: POSITION DESCRIPTION SUMMARY:
Looking for a highly analytical and skilled program manager to support *** seller funded coupon program in day to day operations as well as assisting on overall strategy development and growth of the program.
ITEMIZED DESCRIPTION OF DUTIES:
Successful candidate will help the seller-funded coupon program lead in implementing the coupon diversification strategy and assisting in day-to-day operational activities in preparing, planning and launching a coupon. Daily operational responsibilities will include, but not be limited to
Own the coupon tracker and keep it up to date with all relevant coupon and timeline information,
Manage the relationship with vertical team partners and our third-party marketing partners
Support coupon operations from planning to launch of coupon,
Assist with running relevant coupon performance queries and analytics.
This is a highly cross-functional, operational role and hence the candidate may be asked to lean into other relevant/ ad-hoc coupon administrative tasks.
NEEDED SKILLS AND EXPERIENCE:
Project management & working with cross-functional partners
Analytical skills Intermediate excel, Basic SQL
Communication skills Effective communicator, Intermediate/ Advance use of Microsoft tool (Word, PowerPoint, Excel)
Team player and looking to grow/ develop with the role/ team
Outstanding customer service.
Strong organizational and multi-tasking stills.
Detailed oriented, excellent follow up skills.
Must exhibit a professional demeanor.
Important that this person is a doer and can execute.
Bachelors Degree Preferred.
The manager will begin with an initial phone screen before moving onto an onsite interview with his team.
Open to Salt Lake City candidates.
Job Reference: 20-05794
Type: Scrum Master IV - See Attachment for Full Details
HRM: Benneworth, Guy [***]
Location: San Jose, CA
Number of openings: 5
Submittal limit per supplier: 10
Estimated start date: 9/7/2020
Estimated end date: 12/31/2020
Bill rate max: ***/hr
Daily schedule and OT estimate: Monday Friday, 9am 5pm, no overtime anticipated.
Program office contact: Derek Huang, ***
Project Manager Sr.
Job Reference: 20-05758
Type: Seller GTM Program / Project Manager
Lead key operating rhythms within the GTM team and between partner teams; ensure that everyone is working together helping solving cross org issues / communication / partner concerns
Balance trade-offs between business needs with marketing constraints; gaining consensus across partners along the way
Track and support Seller Marketing Managers through marketing ticketing systems and processes to ensure on time delivery of GTM assets and launches
Ensure clear status reporting is happening at all levels, whether at the sponsor level or day to day team members
Develop presentations and supporting documentation for various forums and partners
Build, document, and improve processes across GTM and Marketing teams/partners in order to optimize efficiency in a fast-pace environment
Build and maintain team wiki and external partner / customers processes
Level up the organization through program/project management standards.
Lead team through quarterly and annual Marketing planning processes
Previous experience in GTM, ideally in ecommerce
7+ years of working experience with partners within Program/Marketing/Product/Sales/Ops organizations
Demonstrated track record of leading large-scale projects in a marketing environment from conception through completion
Experience working in an end to end, cross functional environment with marketing, design, product, sales, ops, and project management counterparts to deliver and bring products/services to market
Capable of leading through influence, negotiation and information management and remaining execution focused; holding program/project leads accountable to greater goals regardless of level of seniority
Ability to take initiative even under unfamiliar or ambiguous circumstances and act independently
Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.
Prioritize competing priorities without loss of efficiency or visibility
Manage multiple partners at various level in the organization and working with them all equally, proactively and transparently
Willingness to be hands-on and do whatever is vital; while also training others on the team where additive to project success (ownership/apprenticeship mentality)
Being clear and concise in both verbal and written communications including presentations (e.g., functional/technical specifications, status reports, etc.)
Bachelors degree in Business, Engineering, Computer Science or equivalent
QA Automation Engineer
Job Reference: 20-05696
Type: Thoroughly test and deploy software applications in the *** Infrastructure. The position will require the candidate to understand system & solution designs and use that to define suites of automated tests. The QA Automation Engineer will be responsible for designing and creating the automated tests, will work within the automation framework that is in place and will be responsible for executing and maintaining the automated tests, including the following responsibilities,
Define automation strategy and ensure testability
Write best in class code to automate testing for your assigned feature areas
This position does require experience to do manual testing as well
Ability to not only find a defect issue but also to narrow it down to the root cause.
Document defects effectively and work with Development team to triage and troubleshoot defects
The candidates need to have,
Excellent knowledge of the software development lifecycle, including agile methodologies.
Strong knowledge of Python, Java, JS, CSS, HTML, SQL is a must
Good knowledge of end-to-end web application flows and tiers.
Strong knowledge of Java application development and testing.
Experience needed inWebDriver or corresponding UI automation technologies .
Experience in Rest APIs preferred.(Understanding contracts and developing automation against contracts/mocks)
Demonstrates an exceptional customer focus, ensures that provided solutions accurately reflect the real needs and uses of the end users