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Sr. Design Researcher

Job Reference: 21-00528 Type: Title: Sr. Design Researcher

Description
Human-centered insights and a deep understanding of people and cultures are critical to how we do our best work. Our team of Design Researchers guide design partners and cross-functional teams at *** to Client, interpret, and communicate insights and opportunities in an inspiring way, while contributing to all phases of the design process.

Were looking for a driven researcher who is radically inspired by people and excels at leading the charge of gathering and communicating insights that put our users at the center of our product thinking. The ideal candidate loves working with peers and leaders to mine for insights that drive elegant solutions to tough problems.

In this role, you will work alongside partners from Design, Product Management, Engineering, Marketing, and other core teams to ensure your research is optimized to develop key insights to drive great experiences. You will also work closely with our team of talented Design Researchers in designing, planning, conducting, and socializing user research across a spectrum of methodologies.

Responsibilities:
Utilize a mixed-methods practice of gathering both generative and evaluative insights. Methods may include: in-lab and field studies, online surveys, usability testing, moderated and unmoderated remote testing, participatory design, customer journey mapping, personas, benchmarking, heuristic evaluations, in-depth user interviews, as well as stakeholder interviews
Establish and maintain an efficient strategy for scoping research, execution, visual storytelling and utilization of findings and artifacts to ensure alignment and action across internal partners
Monitor the impact of insights generated by the team and take part in the always-growing Design Research practice at ***

Qualifications:

- 4+ years of experience in an applied user research setting
- Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science, or a related field
- Consistent track record of building and curating a Design Research program, employing a range of methodologies depending on need
- Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from conceptualization to launch
- Ability to solve complex problems and support the team in delivery of insights
- Strong communication skills, experienced influencer, storyteller, and advocate for user research
- eCommerce/global research experience desired

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Recruiter

Job Reference: 20-09136 Type: Job Description: TITLE: Recruiter

Location: Virtual - PST preferred
Number of openings: 1
Submittal limit per supplier: 3
Estimated start date: January 18, 2021
Duration: 5 months
Program office contact: Stephanie Dowdell, ***


IMPORTANT COMPLIANCE NOTES FOR SUPPLIERS:

Last 4 digits in their SSN are required for all candidates upon submittal in the VMS.
Sub-contracting is not permitted.
The terms of the Supplier Master Services Agreement with *** govern all assignments through the Contingent Workforce Program. Posting the *** name, group names, technologies, project code names, or program office information on public-facing sites is strictly prohibited.

More information on the above policies can be found in your Supplier Manual. If you have any questions, please reach out to ***.


SERVICES TO BE PERFORMED
The North America Operations Talent Acquisition team is seeking an experienced Technical Recruiter. S/he should have expertise in candidate generation, specifically for Analytical roles (Business Intelligence Engineer and/or Data Engineer)

We are looking for a consummate sourcing professional who wants to positively change people's lives by introducing them to the many amazing career opportunities we have here in the Operations Technology organizations.

The Technical Recruiter will work with peers to drive strategies for candidate attraction. S/he will foster a collaborative team environment and a strong service oriented culture.

The successful candidate must be able to manage, prioritize, and close searches against a timeline and have experience setting benchmarks and metrics. S/he must understand how to prioritize work to hit all customer SLAs. S/he will have a reputation for being exceptional at candidate generation, client/account management, and organization.

The successful candidate will possess strong verbal and written communication skills, demonstrate push back and a sense of urgency as appropriate, and understand the value of providing amazing customer service. This candidate will thrive in an innovative, fast-paced environment - on our team, we like to roll up our sleeves, work hard, have fun, and get the job done.

Core Responsibilities:

Act as our resident expert in recruiting passive technical candidates.
Partner with recruiting teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations through a deep understanding of return on investment.
Build and maintain a network of potential candidates through proactive market research and on-going relationship management
Conduct in-depth interviews of potential candidates within the framework of the position description for current and future openings. Prepare candidates for further interviews with hiring managers.
Recommend ideas and strategies related to recruitment that will contribute to the long-range growth of the company.
Participate in special projects/recruiting initiatives.

REQUIRED SKILLS
Must have at least 2 years of experience as a Technical Recruiter
Bachelor's degree or equivalent experience

PREFERRED SKILLS
2+ years of corporate and or search firm progressive recruiting experience including sourcing and full life cycle recruiting for exempt level jobs.
Proven experience building and utilizing a variety of sourcing plans and tools, including proactive phone and internet research.
ATS experience with sourcing, tracking and managing candidates
MS Office - including Word, Excel, PowerPoint and Outlook.
Strong communication, organizational, and negotiation skills.
Excellent consulting skills
Ability to work independently
Ability to prioritize multiple searches, projects and client relationships.
Dress Codes:

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Business Analyst

Job Reference: 20-08553 Type: Job Details
The Business Technology (BT) team is seeking a Product Analyst/Product Owner with
an extensive background in delivering scalable and innovative enterprise solutions. You
will be a key contributor on the BT Tableau team managing and delivering complex
initiatives in support of the Quote to Cash (Q2C) and Order Processing future-state
strategy.
Your impact: A successful candidate must possess strong analytical, communication,
leadership and technical skills. You will need to be able to quickly learn the business
and technology domain (Quote to Cash/Order Processing) and be able to apply the
knowledge in conjunction with his/her product management and technology skills and
experience to deliver.
In partnership with the Product Manager, to work effectively with all levels of the
organization virtually with global cross-functional team members in writing requirements
with a focus on simplification, accuracy, and a best in class employee experience built
on the *** Platform. You will participate as a key member of the Agile scrum
team, acting as technical program manager and subject matter expert throughout the
life cycle of product development.

Minimum Requirements
Bachelor's Degree with at least 5-7 years of hands-on experience in a product
analyst, product owner, or technical program manager implementing and/or leading
enterprise software, specifically in the Q2C/Order Processing/Operations domain.

Implementation and support experience with global systems from gathering and
documenting complex business requirements through user acceptance testing and
production rollout.
Connect-the-dots between business strategies and project deliverables
Change management experience including process transformation
Excellent spoken and written communications as well as receptive listening skills,
with the ability to present complex ideas in a clear, concise fashion to technical and
non-technical audiences.
Self-starter comfortable with navigating ambiguous situations
Ability to work in a fast-paced environment with competing/changing priorities
Proactive and forward thinking attitude and creative problem solving ability
Excellent team player able to work with virtual and global cross functional teams
Preferred Requirements
Direct experience in Quote to Cash, Order Processing, or License Fulfillment
business processes and enterprise tools
Deep knowledge with Agile development methodology
Knowledge of custom force.com applications
Experience with ***.com and Sales processes and operations
Experience with business and data analytics
Accommodations - If you require assistance due to a disability applying for open
positions please submit a request via this Accommodations Request Form.
Posting Statement
At *** we believe that the business of business is to improve the state of our
world. Each of us has a responsibility to drive Equality in our communities and
workplaces. We are committed to creating a workforce that reflects society through
inclusive programs and initiatives such as equal pay, employee resource groups,
inclusive benefits, and more. Learn more about Equality at *** and explore our
benefits.
***.com and ***.org are Equal Employment Opportunity and Affirmative
Action Employers. Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender perception or
identity, national origin, age, marital status, protected veteran status, or disability status.
***.com and ***.org do not accept unsolicited headhunter and agency
resumes. ***.com and ***.org will not pay any third-party agency or
company that does not have a signed agreement with Salesfore.com or ***.org.
*** welcomes all.

Apply

Senior Software Engineer - Fullstack

Job Reference: 20-08532 Type:
At Product Quality Engineering (PQE) organization, we are the gatekeepers and we provide Quality of Service (QoS) to certificate each and every device before it is shipped to the customers in this 5G era.

As a Senior Software Engineer, you are in the core team to drive our AI based V1 quality engineering platform. This is a cloud native ELT data platform enabling all signals to be ingested, processed, correlated and learned to provide insight and intelligence of device quality to meet the highest standard in the ecosystem.

Responsibilities
  • Design and implement scalable and reliable cloud native data platform, both backend and frontend with focus on backend
  • Participate in collecting and translating device quality engineering requirement from Telco engineers, SMEs, program managers and other stakeholders into PRD.
  • Mentor and guide junior developers to in design, technology assessment, unblocking engineering issues, prioritizing features.
  • Deeply involved in defining engineering roadmap.

Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 8 years of software development experience.
  • Experience in Cloud Developer Tools (e.g., VSCode and IntelliJ).
  • Software development experience in more than one of the following: Java, C/C++, JavaScript, Python or C#. (Java as preference)
  • Strong system building skill & knowledge, solid understanding of Big Data platform with ETL/ELT data pipeline, cloud native microservice fundamentals.

Preferred qualifications:
  • Further education or experience in engineering, computer science or other technical related field.
  • Experience shipping and operating cloud software product.
  • Experience with AWS, Azure or GCP service and infrastructure.
  • Experience with microservices architecture, microservice and web design with DevOps and CI/CD cadence.
  • Experience with Sprint Boot, SQL, NoSQL, javascript framework such as VUE.JS, Reactive or Angular.
  • Experience with data mining and Machine learning pipeline partnering with data scientists.
  • Highly self-motivated learner and passionate with driving large, complex, cross-functional engineering projects.

Additionally candidate needs strong capabilities in the following 3 pillars :
  1. Design + being able to be hand-on coding when needed
  2. Guide/lead junior developers
  3. Partial PM skill working with telco engineers to convey PRD

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Mobile Developer

Job Reference: 20-08479 Type:

Tell us about your department:

Mobile app for retail/e-commerce of Best Buy

Position Summary/Job Description:

Best Buy is seeking innovative and technically curious technologists to join us as we make a huge impact in the e-commerce and digital health space. A position with BestBuy.com offers the opportunity to apply your talents and creative energy to deliver high performing solutions at one of the TOP 10 e-commerce sites in North America. Best Buy is the largest multi-channel consumer electronics retailer in the world and technology is at the heart of our organization.

Project Description:

  • You will be part of the Best Buy mobile apps engineering team responsible for designing and implementing technical solutions that will reach massive scale.
  • You will also be working on the native apps for our new Best Buy Health initiatives.
  • Contribute to the architecture and development of the digital platform and tools to support key e-commerce, digital health, and cloud technology initiatives.
  • You will build and enhance core tools that are needed to support development, testing and integrations leading to Continuous Delivery.
  • Use your creative and innovation-driven mindset to articulate engineering design strategies related to scale, performance, security, and usability.
  • Designing back-end services and abstractions to help mobile apps retrieve information from various domain services.

What are the top five skills and number of years of experience required to perform this job?

  • 2+ years of software development experience
  • 2+ years of native Swift development experience
  • 1+ years using modern JavaScript frameworks, especially React or React Native
  • Proficiency with Object Oriented Design principles and patterns
  • Good communication skills with business partners, other engineer teams, and the different stakeholders.

What are some preferred/nice to have skills the manager is looking for?

  • communication + friendliness + ownership + independence + team player

Interview Process Overview:

  • Prescreening: Online video interview and coding exercise.
  • If past pre-screening, preferably onsite interview with developers: coding experience + SDK knowledge + architecture/design experience + coding exercise to gauge problem solving skills, and the understanding of data structure and algorithm.
  • Interview with PM, design or engineering leaders to gauge the candidate soft skills, ownership and mindset for user experience.

Apply

Business Analyst

Job Reference: 20-08473 Type: Job Description: Max Bill Rate: ***

Top 3 Must Have Skills:
1. Technically - SQL, visualization tools like tableau or other tools are fine, power BI MicroStrategy
2. From a Product Management standpoint- ability to work with the business and translate requirements to engineers
3. Gather requirements and communicate effectively, familiarity with big data architecture (ex: how data pipelines are set up) and the ability to communicate with data team

Years of Experience:
- 2-5 years of experience in technical product management
- Tech product manager

Education:
- Graduate or bachelor degree in a quantitative field (Math, Computer Science, Statistics, Economics and Physical sciences).

Additional Info:
- Candidate in Bellevue, WA preferred. Could be open to West Coast candidates if needed, but preferably in CA.
- Nice to have skills: Forecasting or data modeling or a background in statistics
- Interview process- multiple steps- potentially 3 interviews with manager and Sr team leads

Summary:
*** is looking for a customer focused, organizationally savvy and data driven professional to help draw critical business insights. The individual would be a technical product manager for our data team , with focus on operations.

Job Responsibilities:
Have a working knowledge of ecommerce basics such as market share and conversion drivers
Have the ability to manipulate large sets of data
Demonstrate the ability to analyze complex issues, use data and metrics to back up assumptions and make actionable recommendations
Have a high-level of confidence, integrity, enthusiasm, and executive presence that fits a fast-paced, energetic and proactive organization.
Develop and implement data models, predictive analysis, forecasting tools to solve business problems.
Create, automate, analyze and share key performance dashboards

Skills:
Graduate or bachelor degree in a quantitative field (Math, Computer Science, Statistics, Economics and Physical sciences).
2-5 years of experience in technical product management
Effective Product manager with exceptional critical reasoning and problem-solving skills.
Proficient with Big Data technologies like: Hadoop, Hive, Impala.
Highly experienced in writing SQL
Skilled in Visualization tools like: Tableau and Microstrategy.
Background in forecasting or data modelling is a plus
Familiar with Scrum tools ( Kanban, Confluence, JIRA, Quip )
Excellent interpersonal skills required.

Location Preference
Candidate in Bellevue, WA preferred. Open to West Coast candidates
Comments for Suppliers:

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UX Designer

Job Reference: 20-08468 Type: Please submit portfolio of candidates with example of end 2 end process of UX designs.
e-commerce background is preferred
iOS & Android design experience
3 Month contract with possible extension or conversion
5 people team - All based in different location in NA.
5+ year of experience

Interview process:
1st round: Phone Interview
2nd Round: Virtual Portfolio review - Q&A Panel

"The ideal candidate should demonstrate an ability to design simple, engaging and meaningful interfaces within a complex *** ecosystem across any device. He/she would have an understanding of design principles and trends, and have a passion for learning and growing in the design field. Prior experience shipping products that are well designed is a must. iOS & Android native experience and the ability to prototype.

Your day to day will consist of various design related activities:
Partner with researchers, strategists, product managers, engineers, designers, and other professionals from across the country (and the world) to define and build products that will create a positive user experience on ***.
Deliver wireframes, visual design, prototypes and final specs as needed
Collaborate with designers across *** on projects that cross team borders
Present your work in weekly design reviews and make your voice heard
Support product leads and articulate design decisions to product stakeholders and leadership
Balance opinion and intuition with data and analysis
Be the voice of the user"

Apply

Sr. UX Designer

Job Reference: 20-08467 Type: Please submit portfolio of candidates with example of end 2 end process of UX designs.
e-commerce background is preferred
iOS & Android design experience
6 Month contract with possible extension or conversion
5 people team - All based in different location in NA.
5+ year of experience

Interview process:
1st round: Phone Interview
2nd Round: Virtual Portfolio review - Q&A Panel

"The ideal candidate should demonstrate an ability to design simple, engaging and meaningful interfaces within a complex *** ecosystem across any device. He/she would have an understanding of design principles and trends, and have a passion for learning and growing in the design field. Prior experience shipping products that are well designed is a must. iOS & Android native experience and the ability to prototype.

Your day to day will consist of various design related activities:
Partner with researchers, strategists, product managers, engineers, designers, and other professionals from across the country (and the world) to define and build products that will create a positive user experience on ***.
Deliver wireframes, visual design, prototypes and final specs as needed
Collaborate with designers across *** on projects that cross team borders
Present your work in weekly design reviews and make your voice heard
Support product leads and articulate design decisions to product stakeholders and leadership
Balance opinion and intuition with data and analysis
Be the voice of the user"

Apply

Product Manager

Job Reference: 20-08153 Type:
New Role:
Need a product manager who has worked on A2P Messaging-The process of sending mobilemessagesfrom an application to a mobile user
Ex: WhatsApp, Client Messenger, Instagram, IMessage, etc.
Any apps that allow you to send messages that are not texts through your provider
Need Product Manager to think through whole journey, insights and analytics based on data
Is this person able to step into customer shoes?
Talk to him through a story and a journey
Something that can carry him along-from a customer's side

Top 3
Messaging experience
Soft skills
Thinking outside the box and able to work in ambiguous work environment

Apply

Product Manager

Job Reference: 20-08152 Type:
New Role:
Need a product manager who has worked on A2P Messaging-The process of sending mobilemessagesfrom an application to a mobile user
Ex: WhatsApp, Client Messenger, Instagram, IMessage, etc.
Any apps that allow you to send messages that are not texts through your provider
Need Product Manager to think through whole journey, insights and analytics based on data
Is this person able to step into customer shoes?
Talk to him through a story and a journey
Something that can carry him along-from a customer's side

Top 3
Messaging experience
Soft skills
Thinking outside the box and able to work in ambiguous work environment

Apply

Executive Assistant

Job Reference: 20-08038 Type:
  • Administrative tasks such as exec support, scheduling meetings, event planning, booking conference rooms, coordination with vendors (such as Grant Thornton, EY), quarterly newsletter, setting up new employees, etc.
  • Periodic reporting of metrics using Excel
    • Needs experience in using Excel (formulas, vlookups, pivot tables)
  • Creating PPT presentations using information provided by the team
    • Needs experience in using PPT (from scratch)
  • Project management and/or PowerBI experience would be a huge plus

Apply

Project Manager

Job Reference: 20-08034 Type: Job Description: Tell us about your department:
*** continues to invest in its delivery of technology and services that enrich the lives of its customers. Recently, *** has made significant investments in the healthcare space and has established a Health Apps team to deliver innovative digital experiences that support the health and well-being of independent seniors.

This Health Apps team is among several based in the *** Seattle Technology Development Center (STDC) in Seattles South Lake Union neighborhood. STDC is responsible for developing and managing all the mobile apps from ***, including the *** mobile app that enables the multi-channel consumer electronics shopper to make better, more confident buying decisions, connect with product information, and connect with *** for support and service.

Project Description:
The Health Apps team is seeking an experienced Delivery/Project Manager to drive the execution and delivery of digital experiences that support the health and well-being of independent seniors. This role will work within the cross-functional app team and across technology and business teams within *** and external partners.

Position Summary/Job Description:
The Delivery Manager, Mobile Apps, will:
embody the combined functions of a project manager, business analyst, and scrum master
work closely with the Product Teams to align on the scope, requirements, and delivery expectations of the product
be responsible for orchestrating and driving the delivery of digital experiences around health
provide visibility on team progress and ensure that the product is delivered on time and meets quality requirements
provide mentorship to the team on Agile/Scrum best practices

Key Responsibilities
Align with Product Managers on product roadmap and requirements, scope, and expectations
Maintain updated project documentation on the team Confluence/Wiki
Own and drive end-to-end mobile app development lifecycle
o Identify and communicate project risks, gaps, and dependencies
o Drive resolution of issues and escalate when necessary
o Provide status reports to stakeholders
o Ensure quality standards are met
o Drive collaboration between developers, designers, and QA teams to ensure on-time delivery
Manage ceremonies such as daily scrum, sprint planning, and retros.
Manage collaboration tools such as Jira and Confluence
Communicate project status to program and external stakeholders

Basic Qualifications
5+ years of experience in one more of the following areas: application management, software engineering, and agile development
4+ years of experience in defining, creating and integrating high scale, large volume and reliable applications
People and Team management skills
Stakeholder management skills
Strong critical thinking and problem-solving skills. The ability scope, document, and communicate technical requirements, and effectively prioritize program deliverables.
Effective verbal and written communication skills
The ability to comfortably and confidently present to all levels within the enterprise, and to work with both technical and non-technical individuals
Demonstrated ability to understand and discuss technical concepts, triage issues, and prioritize development tasks.
Agile Development (min 4 years)
Project Management (min 5 years)
JIRA/Confluence (min 3 years)
Cross-functional team management (min 4 years)

Other Desired Qualifications
Experience developing Healthcare software or mobile applications
Project Management Certifications

Related Roles
Business Analyst
Program Manager
Scrum Master

Prescreening Questions: Must be submitted on resume, no exceptions!
Why are you interested in this opportunity at ***?
What do you think sets you apart from other project managers?

Interview Process Overview:
Screening video call with Hiring Manager ~30 mins-1 hour
1 hr video interview segments with project team members
Additional Job Requirements: Local Candidates Only.
Hiring Manager Emir Reyes. Do not contact.

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