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Designer 3

Job Reference: 20-06718 Type: Job Description: Possibility of extension based on project. Initial duration = 3 months

Industrial Designer

Job Description
*** mobile is looking for a competent and creative Industrial designer with strong collaborative skills working with cross-functional teams. We need designers who consider business objectives, user needs, and experience principles, to understand and influence design decisions. We love people with a deep understanding of mobile product design, who arent afraid to get their hands dirty with experience prototyping, design and iteration with cross-functional teams and users. Above all, we value experienced, self-aware and self-directed individuals, capable of being amazing team players, across design, engineering, and research.

Responsibilities
The Global UX Studio is focused on using behavioral insights to inform how to develop new opportunities for products and improve engagement on existing product lines. We are looking for self-starters who can contribute as part of small focused teams to uncover better approaches to deliver on unmet needs.
You will be an individual contributor working on product design and feature initiatives across initial interface concepts and existing product lines. You will also be required to support form factor definition and verification, coordination with UX and to provide alternate ergonomic and physical UX proposals, designs, form factor validations and physical prototypes.
You will be responsible for:

Review existing and competitive products to uncover and evaluate best practices and Client opportunities for design and development to improve customer experience.
Integrate usability studies, research and market analysis into future product designs that build internal and external consensus for proposed design direction enhancing user satisfaction.
Identify new user experience opportunities and Jobs-to-be-done and develop engaging designs including fit, finish, feel and form for consumer products.
Created detailed CAD and models to evaluate and iterate concepts across touch, visual, haptic, gesture and voice interactions.
Evaluate existing competitive products and current product lines to uncover improvements in form and mental models.

Necessary Skills and Requirements:

A portfolio demonstrating process, user-centric design thinking, and execution, across multiple experience platforms is required and consumer digital products.
3 5 years of industry experience in design and development of interface of mobile phone apps, services or equivalent mobile media device is required.
Bachelors Degree or higher in Industrial Design, Product Design or closely related field.
Experienced in preparing professional presentation materials.
Competent working knowledge of utilizing CAD software (Rhino + Keyshot).
Working knowledge and skills in Usability Engineering.
Must demonstrate creative innovative approach to design.
Strong time management skills with ability to meet tight deadlines and manage multiple projects at the same time.
Comfortable working with cross-functional teams in a remote setting.
Effective verbal and written communication skills.

Please submit candidates w/ the following must-haves:

- A portfolio demonstrating process, user-centric design thinking, and execution, across multiple experience platforms is required
- 3 - 5 years of industry experience in design and development of personal consumer electronics products is required.
- Strong problem-solver, able to identify design challenges and eagerly come up w/ resolutions
- Working knowledge of design, manufacture and testing across mechanical or electrical engineering is a strong bonus.
- Excellent communication skills, pro-active, a self-starter
- Excellent w/ design tools, prototyping tools, manufacturing processes, model making.
- Research experience - Usability testing


Will be working on projects around wearables and wearables technology!

Seeking individuals that can work cross-functionally to identify solutions, and come up w/ ideation on prototyping understanding design and design constraints in relation to physical form;

Experience w/ physical, mobile, consumer products; has experience working w/ digital design/product teams.

Looking for in Portfolio: quality of thought & design in coming up w/ new and differentiated products. Looking for brand new ideas & implementations; or improvements on existing implementations. (Not looking for iteration and refinement on existing products). Looking for great understanding of how to bring product to market w/ blue sky (open ended) approaches on emerging products; w/ focus on commercial products & B2C mobile products, w/ physical & digital implementation.

Not looking for application developers or designers that were part of larger product. Looking for conceptual understanding of blank-slate product development new product innovation!

Interview: video interviews (multiple rounds)
Comments for Suppliers:

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UX/UI Designer 3

Job Reference: 20-06717 Type: Job Description: Possibility of extension based on project (will be month-to-month basis). Initial duration = 6 weeks

Haptic/Sound Product Designer

Job Description
*** mobile is looking for a competent and creative designer with strong consumer product design competency. We need designers who consider business objectives, user needs, and experience principles, to understand and influence design decisions. We love people with a deep understanding of consumer electronics and interface design, who arent afraid to get their hands dirty with experience prototyping, development and iterations. Above all, we value experienced, self-aware and self-directed individuals, capable of being amazing team players, across design, engineering, and production.

Responsibilities
The Global UX Studio is focused on using behavioral insights to inform how to develop new opportunities for products and improve engagement on existing product lines. We are looking for self-starters who can contribute as part of small focused teams to uncover better approaches to deliver on unmet needs.

You will be an individual contributor working on product design and feature initiatives across initial interface concepts and existing product lines. You will also be required to develop and validate new affordances, feedback mechanics and signifiers that inform and communicate between users and our products. :

Your job will be to conceive, design, prototype, and test unique haptically mediated interactions.
Review existing and competitive Interfaces to uncover and evaluate best practices and Client opportunities for design and development to improve customer experience through sound and haptic feedback.
Integrate understanding of digital product design principles, core identities and analysis into core OS feature enhancements to build consensus for proposed design direction enhancing user satisfaction.
Ideate, design and iterate new interface designs, guidelines and assets across both sound and haptic engines to prototype, test and exemplify approaches that improve user interface with physical mobile products.
Evaluate existing competitive products and current product lines to uncover improvements in interface design, feedback mechanics, interaction and engagement.

Necessary Skills and Requirements

A portfolio demonstrating process, user-centric design thinking, and execution, across experience platforms using sound and haptic feedback in support of visual or physical interface is required.
3 5 years of industry experience in design and development of interface of applications, digital/physical products, services or equivalent is required.
Bachelors Degree or higher in Human factors, Human computer interactions, design, acoustics, audio engineering, mechanical engineering, physics or electrical engineering.
Proven experience in the areas of Haptic design, audio design and physical/digital product.
Experience with audio test systems (SoundCheck, B&K vibration).
Familiar with MATLAB, ProE/Creo and COMSOL software packages or other finite element analysis package
Proficient knowledge of sound design creation tools (Pro Tools, Nuendo, Reaper, Izotope, Waves, Native Instruments, etc.) & techniques
Experienced in preparing professional presentation materials.
Understanding of Sounds and Haptic UI related software architecture.
Working knowledge and skills in Digital Product Design at the Interface level.
Strong time management skills with ability to meet tight deadlines and manage multiple projects at the same time.
Effective verbal and written communication skills.
Comfortable working with cross-functional teams in a remote setting.
Knowledge of programming or scripting languages (C, C+, Java, Python, etc.) is a bonus


Please submit candidates w/ the following must-haves:

- A portfolio demonstrating process, user-centric design thinking, and execution, across multiple experience platforms is required
- 3 - 5 years of industry experience in design and development of interface of mobile phone apps, services or equivalent mobile media device is required.
- Strong problem-solver, able to identify design challenges and eagerly come up w/ resolutions
- Excellent communication skills, pro-active, a self-starter


Seeking candidates who can take existing product experience around how people use watches, phones, and earbuds to incorporate those feedback experiences for product design (through sound/haptic feedback); working to tune, prototype, and validate products on a sound perspective!

Must be able to work cross-functionally w/ team to take feedback experiences/mechanisms, to validate new affordances, feedback mechanics and signifiers that inform and communicate between users and our products.

Looking for in Portfolio: Demonstration of creating unique & feedback mechanisms what is valuable and useful for different people? Demonstrate how the feedback mechanisms correlate w/ broader cultural sense.

Need experience w/ Sound design tools & audio test systems!

Interview: video interviews (multiple rounds)
Comments for Suppliers:

Apply

Technical Writer

Job Reference: 20-06651 Type: Manager contact is Vishnu Vardhan Reddy Pati [***]

Description: We're a great team of writers who work collaboratively with developers, quality engineers, product managers, and usability experts to make the ***.com application easier to use. You're a problem solver with excellent people skills who'll write easy-to-understand user interface text, online help, and developer guides; create videos, tutorials, and other user assistance to help customers use a variety of business applications. You're a great match if you're self-directed, passionate about technology, produce high-quality documentation, and understand how your work contributes to the overall success of the product. You'll work with teams that are on-site in Dallas and San Francisco and whose features interest you. You'll use innovative technical communication tools and Agile methodologies to deliver the best work of your career!
----------Responsibilities:
Responsibilities: Source code analysis (preferably force.com and apex programming) and documentation; Basic application testing experience; Create and update documentation for the *** CRM application and Chatter, including mobile applications. Develops, writes, edits, and formats materials such as Standard Operating Procedures, Business Practices, forms, checklists, technical manuals, installation guides, user manuals, and related technical and business process documentation. When creating, updating and enhancing the documentation, adhere to format, content and style guidelines, giving consideration to usability and ensuring accuracy, consistency and quality. Additionally, this position will be required to administer the processing of documents via the established Document Processing Review process. May require communication through a variety of media (e.g., web-based, Gdocs, Quip, etc.).
----------SKILLS: ------
Previous coding and testing experience; Gdocs, MS Office expertise; ------ previous technical writing experience; ------ document version control experience; ------ excellent communication/writing skills; ------ 6-8 years industry experience

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S&P QA

Job Reference: 20-06493 Type: Manage different work flows across multiple offices, time zones, and markets
Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
Engage in strategic discussions to identify problems, measure and improve the quality of workflows
Identify opportunities to improve tooling and implement scalable solution
Ensure that the right level of tracking and transparency of milestones is maintained.
Supervise the active projects and programs across the team to ensure they are tracking to committed goals/milestones.
Drive internal process changes to meet the needs of an evolving, complex Operations environment
**OPEN TO ANY US LOCATION

Spanish fluency required
Standards and practices experience
2+ years of industry experience in consumer-oriented product environment or operations role
Experience working independently and a track record of taking initiative
Communication and presentation experience
Experience analyzing and solving problems
Experience with Excel
Experience with SQL
Strong verbal and written communication and comprehension skills
Minimum of 6 months of prior operations experience in Content Moderation, Social Media, Business Process Outsourcing or video related services; preferred
Computer literacy and working knowledge of email, internet browser, and online applications
Good problem-solving and critical-thinking skills, ability to make sound judgements based on provided guidelines
Resourceful, ability to multitask, and strong attention to details
Self-motivated and able to work independently as well as contribute to cross-functional and global teams
Flexible and able to quickly adapt to frequent process and information changes
Ability to maintain a high degree of confidentiality while meeting strict deadlines
Willing to work on cyclical schedule and can easily adapt to repetitive tasks over long periods of time
Ability to quickly absorb training on product and tool functionality
Strong attention to detail
Self-starter
Ability to perform well autonomously
Comfortable viewing sensitive content

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Quality Reviewer Lead

Job Reference: 20-06361 Type: Manage different work flows across multiple offices, time zones, and markets
Help establish team goals and work with multiple stakeholders on strategies for executing, measuring progress and reporting results
Engage in strategic discussions to identify problems, measure and improve the quality of workflows
Identify opportunities to improve tooling and implement scalable solution
Ensure that the right level of tracking and transparency of milestones is maintained.
Supervise the active projects and programs across the team to ensure they are tracking to committed goals/milestones.
Drive internal process changes to meet the needs of an evolving, complex Operations environment

Experience working independently and a track record of taking initiative
Communication and presentation experience
Experience analyzing and solving problems
Experience with Excel
Experience with SQL
Strong verbal and written communication and comprehension skills
Minimum of 6 months of prior operations experience in Content Moderation, Social Media, Business Process Outsourcing or video related services; 1 year of experience preferred.
Computer literacy and working knowledge of email, internet browser, and online applications
Good problem-solving and critical-thinking skills, ability to make sound judgements based on provided guidelines
Resourceful, ability to multitask, and strong attention to details
Self-motivated and able to work independently as well as contribute to cross-functional and global teams
Flexible and able to quickly adapt to frequent process and information changes
Ability to maintain a high degree of confidentiality while meeting strict deadlines
Willing to work on cyclical schedule and can easily adapt to repetitive tasks over long periods of time

Apply

Social Media Manager - Paid Strategy

Job Reference: 20-06145 Type: Social Digital Marketing Manager

This position will be part of the North America Social Team, to be filled immediately. We are looking for a fast-learning, very diligent, outspoken, proactive, self-organized and delivery-oriented social digital marketing expert, with the ability to independently work through everyday tasks and challenges. The successful candidate must be at ease to work in a cross-functional teams, with stakeholders of different levels of seniority, high emphasis on relationship management and successful campaign execution.

The position will be located at ***s San Jose headquarters.

The core focus of this role will be planning and driving the strategy of high performing brand and acquisition activities via paid social channels. This role is ideal for a digital account manager looking to make a move client side.

The Role:
Drive cross-channel strategy and deliver tactical plans for customer facing marketing campaigns across social channels
Work closely with key internal stakeholders and external agencies (media, creative and channel experts) to ensure marketing campaigns deliver against agreed objectives, timelines and budget
Ongoing communication of campaign progress and optimisation to wider team to manage business expectations
Expertly navigate competing priorities across a highly matrixed organization
Post-campaign analysis and preparation of performance reports, including recommendations for future activity
Required Skills and Experience:
Minimum 3+ years of online consumer marketing experience with a leading e-commerce company or in a consumer internet environment
Deep channel expertise in paid social, particularly Client, Instagram, Pinterest, Twitter, YouTube, and reddit advertising ecosystem
Technical know-how of ad serving, pricing models, media buying principles and ad tracking
Excellent project management and communication skills are a must
Experience working with external agencies (media, creative)
Strong analytical mind, ability to use data to make decisions and influence key stakeholders
Proven experience managing multiple digital assets and campaigns
A PowerPoint master able to express ideas, plans and results in presentation format
A natural communicator, with an ability to grasp complex technical/business concepts and express them to others in a simple clear language
Must thrive in a dynamic, fast-paced environment; be a highly-motivated self-starter
Must be confident and comfortable presenting to an executive audience

Additional Qualifications:
Global agency or client-side experience working in retail, e-commerce highly preferred
Marketing degree preferred

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Support Specialist Lead, WhatsApp Business API

Job Reference: 20-05977 Type: We are seeking a customer support extraordinaire who is passionate about helping customers resolve their issues, ready to work alongside our frontline team to improve our customer support experience, and wants to make a positive impact on an emerging team. The ideal candidate is someone who has worked in a product support or technical support environment as a lead and/or QA within the technology or social media industry.


RESPONSIBILITIES
Serve as team lead for our global front-line team through consistent coaching and supervision to ensure we meet/exceed all key performance indicators eg. SLA, Response Time, CSAT, etc.
Conduct weekly and daily planning to efficiently allocate workload to agents, monitor queues for variations, and adjust as necessary to balance capacity
Manage scheduling and coverage for the globally distributed team
Manage escalations, aggregate customer feedback, and suggest process enhancements
Work closely with XFN teams to drive resolution of escalated and aging tickets
Report on weekly, monthly, and quarterly metrics/insights to keep cross-functional partners informed of support performance and customer sentiment
Implement and manage a Quality Assurance process to ensure agents are providing timely quality responses, following escalation guidelines - provide coaching as needed
Partner with the Enterprise Operations Program Manager(s) to flag any process gaps or suggested enhancements in support processes or tools

Essential Skills/Experience:
Minimum 2 years of prior relevant people management experience
Ability to follow internal escalation paths across multiple tiers of scaled support
Customer-oriented mindset with demonstrated understanding and empathy
High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience
Creative problem solver with experience optimizing operational flows for scale
Demonstrated ability to prioritize in a fast-paced environment with competing priorities
Collaborative team player with "get it done attitude
B2B technical support experience is highly desired
Strong written and verbal communication skills
Preferred Skills:
Understanding of basic API functionality and principles
Basic understanding of a Web stack; basic scripting experience
Experience with an API Testing tool (ie. POSTMAN, SoapUI)
Perfunctory SQL

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Public Relations Representative

Job Reference: 20-05904 Type: PR Specialist, Corporate & Technology Communications

Summary:
The PR Specialist will help support ***s business critical communications across the corporate communications team. These include but are not limited to helping to tell ***s growth, brand and technology stories.

The role will collaborate with a broad range of internal stakeholders across the business and technology organizations and will work closely with other members of the corporate communications team. The role will report to the senior manager of technology and corporate communications.

This individual will be responsible for supporting strategic comms announcements including communication planning, working with reporters and influencers, crafting key messages and writing communication briefings, guiding agency partners, executive communications and building internal and external partner relationships.

This position will join a highly collaborative, high performing, global communications team that works to creatively and effectively shape ***s narrative in support of key business priorities and strategies. The individual will be counted on to work successfully within ***s matrixed organization and to help provide seamless execution to the corporate communications function.

Qualifications
Experience proactively identifying technology trends, developing compelling narratives, and driving a leadership position in the technology industry.
Work closely with cross-functional teams to storymine and identify communication opportunities that will resonate with the media and interest the public.
Strong experience writing and executing pitches, key messages and communications materials.
Proven media relations skills required; technology and business media preferred.
Experience with working with partners to assist them with executive communications.
High communication skills in order to work with cross functional teams and successfully align team strategies.
Experience with executive communications and placing executives at conferences.
Experience working with external agencies.
Be collaborative and team oriented.
Curate digital only communication, through different platforms, apps, and formats.
Must be a strong writer.
Experience working in Google Docs, Microsoft and PPT preferred.
3-5 years of experience.

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Contracts & Sourcing Specialist

Job Reference: 20-05856 Type: The Sourcing Specialist will manage complex sourcing projects (RFI/RFP/RFQ) and will negotiate and prepare various commercial contracts for our Strategic Sourcing team. This position is located in Menlo Park, CA, or Redmond WA and will support the Strategic Sourcing Manager for the AR/VR Marketing and Sales category. The Sourcing Specialist will define sourcing strategies, prepare, redline, negotiate a wide variety of contracts including, but not limited to the following OpEx requirements:, services agreements, statements of work, amendments and related documents. This position requires extensive knowledge and experience with commercial contracts and complex contractual language.
The Sourcing Specialist must be comfortable working in a fast-paced environment with frequent tight deadlines under minimal supervision and must also be comfortable working collaboratively, efficiently and effectively with both internal clients, such as Legal and Marketing, and external vendors. Responsible for entering team contracts into ***s contract management tools. Engage in frequent verbal and written communications with *** and vendors legal teams. Negotiate and support sourcing projects including preparing RFxs, managing competitive bids, obtaining quotes, examining and analyzing bids and proposals, etc. Ensure business activities and contracts comply with internal policies and guidelines, and industry laws and regulation. Specific project work will vary including various sourcing and source-to-pay activities.

At least 4-12 years of sourcing, negotiation and contract drafting experience of indirect services like marketing, creative, media, sales, display, events, social and research services preferably in the high-tech industry. Highly motivated and able to think clearly under pressure. Strong verbal, written, analytical and interpersonal skills. Ability to flourish in an environment of fast growth and ambiguity. Ability to balance legal/contractual issues with business risk. Disciplined, organized, and flexible. Adept in working with various tools including MS Office (word, excel, powerpoint), and contract management tools. Able to prioritize, be highly productive and manage high volumes.

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Logistics Coordinator

Job Reference: 20-05603 Type: Job Description: Max bill rate: ***/hr
Please DO NOT submit candidates rejected under #2442-1 (same position/HM).

Customer Service Representative/IOD Logistics Coordinator (4 positions)
Contractors will work remotely initially (until office re-opens)

General Description
Customer Service Representative/Logistics Coordinator is responsible for account management to effectively and efficiently determine appropriate shipment routing to deliver within guidelines set by the shipper and customer. Serves as a liaison between 3PL and *** entities. Run KPI reports score card Order management: Delete and change request, order tracking and tracing On-time Management (shipping and delivery) Run daily Open D/O Report to identify delayed shipments Answer order processing questions from internal *** Provide status of orders to various business units within *** Manage communication channel between warehouse and load planners Customer Routing Guide Management Report customers On Time, Right Quality scores Run various reports relating to shipping status and in-transit status within SAP system Track and resolve shipping, warehouse, carrier shipping errors Outbound shipping and delivery to customer distribution or retail centers Complete daily/weekly/monthly reporting functions Manage and prioritize multiple time-sensitive tasks in a fast-paced environment Analyze large datasets and organize historical data to communicate trends and focus for improvement Work with 3PLs to gather PODs in a timely manner Work closely with SCM teams and transportation to assure the most efficient delivery of products to customers Track and trace all in-transit deliveries to ensure on time delivery Work closely with 3PL, transportation, and carriers managing aging in-transit shipments and corrective actions to mitigate future delays Ad hoc reporting/project Management

Necessary Skills / Attributes
High School Diploma or equivalent with 2+ years of directly related experience is required. Bachelor or equivalent degree or experience preferred. The ability to read, prepare, interpret, and understand product shipment information from various order and shipping documents to ensure accuracy and thorough preparation of transportation documents. Exercises judgment within defined practices and policies in selection of methods and techniques for obtaining solutions. Has keen knowledge of logistics operations Is able to identify standard problems within the delivery cycle and make recommendations Strong verbal and written communication skills Strong organization and time management skills Ability to work in a team environment while delivering independent results Proven intermediate to advance knowledge of Excel (i.e. pivot tables and analysis, formulas (VLook up, Workday, Networkdays, IF, AND etc) Education in business, supply chain, economics, or similar System knowledge of SAP LE Module and TMS preferred

Please submit candidates w/ the following must-haves:
1) Strong excel skills/ attention to detail (specifically data analysis, pivot tables, vlookups, charts)
2) Ideally 3-5 years of experience w/ logistics b/g; looking for candidates that are customer service oriented w/ logistics operations & account management in logistics
3) Self-driven w/ strong critical thinking skills; can work independently and think outside the box
4) Flexible to work on holidays/weekends as needed; and OT as needed
5) Ability to work in a fast-paced environment

SAP & I2-PMS (Transportation Management System) experience are a HUGE plus; candidates w/ these qualifications will be interviewed first.
Comments for Suppliers: Bill rate: ***/hr

Please DO NOT submit candidates rejected under #2442-1 (same position/HM).

Apply

Project/Program Manager

Job Reference: 20-05397 Type:
In this role, the Instructional Designer will develop the next generation of Benchmarking training materials, establishing customized templates to deliver a consistent training experience across multiple global sites and subject areas. You will be responsible for creating training modules, curricula and assignment of training to end users in partnership with Program Managers and site level Operations. You will work with the Business Intelligence (BI) team to ensure training is accurately measured for training completion, quality and effectiveness. You will maintain an active partnership with senior leaders across the WW Ops ACES organization to coordinate development milestones and schedule training assignments. You will be skilled in applying adult learning principles and are passionate about learner experience. You have an insatiable desire to prove that learning objectives and business objectives are met. To be successful in this position, you must be a self-starter who is prepared to Think Big, Dive Deep, and Deliver Results.
Create engaging learning activities and compelling course content within an LMS
Work with subject matter experts to identify target audience's training needs
Set instructional end goals and create content that matches them
Apply industry trends and best practices in learning technologies and instructional design
Provide exercises and activities that enhance the adult learning process
Design and develop testing and assessments for new hire and tenured employees.
Create supporting material/media (audio, simulations, role plays, games etc.)
Devise modes of assessment, such as tests or quizzes, to measure the effectiveness of the course for new hires and tenured employees
Maintain project documentation and course folders residing on SharePoint and content management systems

REQUIRED SKILLS
At least 4 years' experience in an instructional design role.
Experience using eLearning software Storyline and learning management system such as the Cornerstone LMS
Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate (e.g. CPLP, CPT, PMP, etc.)
Experience designing and delivering learning solutions in large organizations
Demonstrated ability to maintain a high quality bar without sacrificing time and results.
Ability to apply adult learning principles and incorporate this into managing training operations and administration/coordination of training.
Ability to use multiple learning methods and to match the appropriate methods with the subject matter.
Demonstrated effective project management, communication, consulting, problem-solving and decision-making skills
Technical aptitude to be able to quickly learn new technologies and implement blended learning solutions.
Ability to collect, extract, and analyze data using EXCEL and online data bases
Ability to use data to understand trends, and make recommendations based on your findings

PREFERRED SKILLS
An undergraduate or graduate degree in instructional design, educational technology or similar relevant field
Experience with HTML/Javascript/CSS

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Sr Software Dev Engineer

Job Reference: 19-07439 Type: Duration:0-12 month(s)

Description/Comment:Client's Media BDAI team is looking for a software engineer with expert level experience in scala, spark, java and Client. You will be part of the team, building one of the largest Big Data Platforms processing Petabytes of data. Your ETL pipelines will deliver value to Business Analytics, Operational Analytics, Text Analytics, Data Services.

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