Most industries today use apps to target customers. This creates many opening for mobile development jobs. To find appealing jobs in mobile development requires a thorough understanding of the market, and we can help you find the perfect fit. You can further your mobile development career by allowing us to help you find the right job.

Jr. iOS Developer

Job Reference: 20-06690 Type:
 
Nice to have Skills:
 
  • Transparent, fluent in how they structure work, no internal barriers, want people to be creative, take ownership of their work
  • Experience with backend work with Java and AWS would be a huge plus
  • Apple background is preferred
Work Environment:
 
  • Great opportunity to learn
  • Very exciting project/most important project in company (planogram -  how to arrange products on store shelves in a manner that encourages sales.)
Typical Day:
 
  • developing, being creative, interpret requirements into code, innovative, (sometimes they don't know what they want to do) coming up with different ideas
Must have Skills:
 
  • They want people to be creative, take ownership of their work
  • Dynamic, innovative to improve tool
  • Entrepreneurial spirit
  • Passionate about coding
  • Frontend mobile app development
  • Communication background preferred/Networker
Experience
  • 1 -2 years
  • Graduates that worked on projects or did something for someone/shows motivation and creativity
  • Certified/no degree with entrepreneurial spirit

Apply

Support Engineer

Job Reference: 20-06682 Type: Job Description: MAX BILL RATE ***/HR - bilingual (English/Spanish).

item -292, 293, 294, 295, 296

3 must haves:
-Tier 1 / Tier 2 troubleshooting skills (including customer service skills including answering phone calls)
- Bachelor of Science in Engineering/Mathematics
- Willing to work shift work 24X7X365

3 preferred:
-4G and 5G wireless knowledge and experience
- Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish
-Trouble ticket management


Job Description - TAC Engineer
Position Summary:
Effectively communicate orally internally and externally
Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish keeping peers and *** management informed of event status
Professionally answer customer phone calls
Develop a method to effectively manage the trouble ticket process for Severity 3&4 tickets including completion by due date, follow up, and status to the customer
Ability to provide high customer satisfaction related to issue resolution
Must have 3G and 4G wireless knowledge and experience
Very strong troubleshooting skills
Must be process driven
Must be willing to work shift work 24X7X365
Must be willing to be on call 7X24X365
Very good customer skills

Experience:
3+ years in a Tier 1/2 support in a major Telecommunications provider
Experienced in technical trouble shooting process
Experience managing third party vendors
Experience as a telecommunications vendor is a plus
Knowledge of wireless networks
Ability to drive issues to resolution, while maintaining professionalism in all communications with both internal and external contacts - this included multitasking and driving issues to resolution

Educational Requirements:
Excellent verbal and written communication
Ability to work with internal and external teams
Good trouble shooting skills
All candidates are expected to be self-motivated, strong individual contributors
Applicant must have self-confidence skills
Excellent Microsoft Office Skills
Bachelors degree or equivalent experience
Experience CDMA 1xRTT and EVDO (3G), LTE (4G), and 5G
Comments for Suppliers:

Apply

Operations Manager

Job Reference: 20-06680 Type: Job Description: Please DO NOT submit candidates rejected under #2926-1 this is to backfill the contractor who filled #2926-1.
This is a temporary contract position (backfill for RFT on leave). Assignment may end prior to 6 months duration, depending on the needs of the team.

We are open to candidates that are remote (outside of the Dallas area), as long as they are able to work daily in CST schedule.

Job Description: Retail Channel Operations Manager

Our mission in Retail Operations is to make things easier for our in store teams so they can invest more time with the consumers that experience *** mobile products every year. As a Leader of Retail Channel Operations you will own the operational strategies, processes, and tools that enable our teams to deliver premium consumer experiences at scale, across all retail formats around the country.

You will collaborate with all Retail Account Channels, Marketing, Design, Merchandising, Technology, Service, Finance, HR, Field, and Strategy teams at both Global and North American levels to bring operational execution and services to life in our stores that elevate the Consumer Experience.

As the Channel Operations Manager, you will be the operational voice of our accounts internally. Collaboration, strategic/operational brief development, communication, planning, attention to detail, and process will be vital pieces of the job.

You will partner closely with the carrier cross functional teams to ensure tools and resources function correctly. In addition, you will be instrumental in the annual business planning processes, influencing operational-strategy roadmaps and process improvement planning in support of current and long-term business plans.

You will work directly with corporate retail account teams both locally and nationally to help set the operational process and measure the overall execution of ***s success.

You will partner in the creation of operational materials that drive continuous improvement and establish key benchmarks and performance measures to assess operational effectiveness with key accounts.
You should exhibit a proven ability to convey complex ideas in simple, effective ways that influence, inform and educate audiences at all levels in the organization.
You will interact with Executive Leadership across ***, globally and within cross functional areas, to help move ***s retail experience forward. This will include being a fierce advocate for the team, driving repeatability, stability, and intuitiveness into everything we do, so that they can focus on serving consumers instead of trying to use inefficient tools/processes. Additionally, you will be required to explain complicated, detailed, and quickly changing facts to ***s retail leadership team in a succinct, easy to understand manner.

Qualifications
Bachelors degree plus an additional 7 years of relevant retail experience required
Demonstrated experience working with multiple accounts and operations
Strength in working cross functionally, harnessing a collaborative team environment and being able to lead project work within a large dynamic team and drive end to end planning
Adaptability to move at the pace of consumer and work in a constantly evolving environment, making decisive decisions when needed
Experience in developing process and creating measurements
Understanding of Retail development and store systems/equipment highly desired
Proficiency in Power Point, Word, and Excel
Outstanding written and communications skills, time management, and organization skill
Ability to drive and improve business cadence (planning, budgeting, business reviews), setting and improving processes, monitoring execution and driving accountability and visibility of progress against goals and objectives
Assess and provide insights on operational market opportunities for various channels, geographies and service levels to boost sales performance including informing go-to-market strategies, improvements to our account/internal teams capabilities and performance, and product enhancements
Ability to travel approximately 15-25% of the time

Please submit candidates w/ the following must-haves:
- 7 years of retail experience w/ project management skills; must be able to take a project plan and develop operational processes to drive and improve business
- Proficiency in Power Point, Word, and Excel; Reporting is a huge part of their day to day tasks
- Very well articulated, able to communicate professionally with all levels of the organization (at the VP level). Must be able to speak to their work during meetings and presentations
- Self-driven, proactive, multi-functional, w/ ability to create processes/operations to drive efficiency
- Experience in Telecom industry or Mobile is HIGHLY PREFFERED; but if they do not come from this b/g they must be tech-savvy (THIS IS A MUST-HAVE) and understand the *** technologies. HM does not want candidates from unrelated specific industries such as Fashion, Clothing, Pharmaceutical, etc.

Feedback from #2926-1: most candidates shortlisted were lacking operational b/g, although they had great knowledge/experience in retail

Do not submit candidates w/ heavy focus in sales. Please focus on candidates w/ operations
Comments for Suppliers: Please DO NOT submit candidates rejected under #2926-1 this is to backfill the contractor who filled #2926-1.

Apply

Reliability Technician/ Junior Engineer

Job Reference: 20-06571 Type:
  • Perform the full suite of standard device cycle testing for approximately 14 devices
    • Tests involve following documented step-by-step procedures while maintaining safe use of lab equipment
    • Tests are mechanically oriented and include processes such as putting a device in an oven, dropping a ball bearing on the display, inserting the device into a drop machine, and others.
    • Candidates should be able to:
      • Perform basic troubleshooting on mobile devices
      • Maintain a detail-oriented and deliberate approach to testing
      • Maintain an organized working environment
      • Handle expensive equipment with care
      • Be comfortable being trained on and operating a variety of computer software
  • Perform regression testing on devices to verify OEM corrective action as needed
  • Fill test result datasheets for each test run
  • Communicate results and defects to the lab lead (Shubham)
  • Keep hardware lab tracking sheet up-to-date

Apply

Content Strategist

Job Reference: 20-06557 Type: Content Strategist II
Do you want to use your content strategy skills to help make travelling easier? Do you love making complicated stuff simple, boring stuff interesting, and interesting stuff amazing? Are you ready to help people go places?
As a UX Content Strategist, you will work in a multidisciplinary design team to co-create useful, significant, and cohesive product experiences and narratives rooted in the principles of relevancy, simplicity, and delight.
Youre perfect for this role if you can blend of UX writing, storytelling, and content design. Youre enthusiastic about identifying user needs and then finding the right content and touchpoint to meet those needs, whether its photos, descriptions, structured data, or user-generated content on the web, in an app, or elsewhere. You love competitive analysis and live to bring together your insights from various places into a cohesive strategy. You understand design thinking and advocate for solutions that balance the needs of customers with business objectives.
And last but not least, youre an enthusiastic craftsperson keen to create product experiences that are clear, helpful, and human. After all, were not only propelling digital experiences, but physical ones too.
Specific things youll be doing
Write clear and consistent product content everything from broad positioning and strategy to tooltips and notifications
Use research, competitive audits, and user-centered design to develop content hierarchies
Dig into user research and competitive analysis to identify, inform, and validate your work
Communicate your findings, recommendations, and content specifications through deliverables such as content matrices, user scenarios, presentation decks, comps, prototypes, and style guides
Work closely with fellow content strategists as well as designers, engineers, product managers, and many others to conceptualize content-focused experiences and bring your work to life
Collaborate with brand teams to shape voice and tone and implement style guides
Describe and present your methods, explorations, and rationale along with a recommendation to peers and team partner
Iterate and improve by learning and growing
Advocate for content standards within your immediate team and in the organization at large
What we ask from you:
Being a stellar writer is a given you're a designer and words are your design language.
You'll regularly use logic, hard data, and empathy to inform content choices and always advocate for the user. An understanding of UX, technology, and the role content plays in design is key. (This isnt a marketing role, though you may craft marketing messaging and copy.)
You lean on established standard practices but also love to experiment and move quickly. You understand the nuances inherent in your work and how that can help customers comprehend and use our product.
Who you are:
More than 3 years professional experience with content strategy or UX writing for large enterprise web sites or applications, especially consumer-facing and transaction-focused interfaces
Knowledge of mobile first and responsive content strategies
Understanding of the development, sourcing, and governance of both structured and unstructured content types
Experience with the UX design lexicon and process
Excellent verbal and written communication skills
Self-starter who plans and executes work with minimal supervision (but youll always have support)
Bachelors degree in a relevant field Design, English, Communications, Journalism
An appetite to grow, both as a person and as a professional
A love of travel
Why join us
*** Group recognizes our success is dependent on the success of our people. We are the world's travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people's lives better that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them the tools to do so.
Whether you're applying to work in engineering or customer support, marketing or lodging supply, at *** Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, *** Cares.
If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.
Our family of travel brands includes: Brand ***, Hotels.com, *** Partner Solutions, Egencia, trivago, HomeAway, Orbitz, Travelocity, Wotif, lastminute.com.au, ebookers, CheapTickets, Hotwire, Classic Vacations, *** Media Solutions, CarRentals.com, *** Local Expert, *** CruiseShipCenters, SilverRail Technologies, Inc., ALICE and Traveldoo.

Apply

Sr. Software Engineer

Job Reference: 20-06462 Type:

Job Description:
Design and develop technical solutions that meet user needs with respect to functionality, performance, scalability and reliability

Provide development leadership (Architecture, Design, Development) for medium to large sized projects and maintenance on our client facing online and mobile banking systems.

Contribute to and drive department best practices, guidelines implementation and adhering to standards

Experience building and maintaining large software platforms.

Empathy with developers. Innate desire to create a superlative developer experience down to the last detail.

Deep love of building elegant, maintainable, well-documented, secure code

Abstracting and refactoring should be a passion, not a chore.

Drive to learn new things and go above and beyond the call of duty.

Always working to improve yourself and constructively support the team around you.

Key Qualifications:

Must have technical lead experience for medium to large sized projects.

Ability to influence the architecture and design

Demonstrated expertise developing rich and responsive web applications

Strong hands-on experience in Web services development (SOAP, REST )

Demonstrated expertise in Microservices architecture, SOA etc.

Demonstrated experience utilizing CI/CD (Continuous Integration & Delivery) techniques.

Hands-on development expertise in JAVA, J2EE & Enterprise Technologies JMS, JDBC, Web development, Transactions, WS-*, JVM, JSP, Servlets, EJB, JNDI, JMX, JTA.

Strong knowledge of MQs and Kafka

Hands on development experience with XML technologies XSLT, XPATH, DOM, SAX, JAXP, XSD, XQuery Namespaces and XML parsers and tools.

Experience and passion for developing secure web applications

Implementation experience of software design patterns and best practices applicable to J2EE.

Preferred to have implementation experience of online banking platforms based on industry leading platforms.

Experience with implementing SSO and security protocols like SAML2.0, OAuth2.0 etc.

Knowledge and experience with RDBMSs (Oracle or MS SQL Server).

Prior experience with regulated financial organization is a plus.

Experience with Test Driven Development and Agile Methodologies in both a co-located and a distributed team environment is a plus

Apply

User Experience Designer

Job Reference: 20-06449 Type: Job Description: Project Description:
A Product Designer for the Technology Development Center will be responsible for building, maintaining, and evolving our Membership Experience. You will be focused on creating customer experiences that are personalized, contextual and valuable to our users. You will be a part of a highly collaborative product, engineering and UX team working in an agile environment on a focused app workstream.

You will work closely with designers across the entire application experience to build thoughtful, engaging, and useful experiences for our members. You will be required to plan, build, and present creative concepts, take direction, and manage concurrent development efforts. You thrive on experience goals - working in the here and now while still planning 1-2 years ahead.

Position Summary/Job Description:
Design, test, validate and ship key experiences from wireframe to high fidelity screens.
Present and facilitate work presentation to product and engineering teams for sign-off and approval

Collaborates with Research, UX Copy, Standards, and Accessibility during the design process to ensure work is up to standard.
Proactively collaborate with other UX team members to align membership and roadmap strategies.
Contributes to and helps to define overall UX membership strategy.

Skills Overview:
What are the top five skills and number of years of experience required to perform this job?
3-5 years of experience in a design related role.
2 years experience in an in-house design
Proven ability to formally present and articulate ideas effectively.
Self-starter who remains current with mobile trends, usability and standards along with the tools and techniques for online experience development.
Collaborator, team player, plays well with others.
Has shipped designs directly to customers.

What are some preferred/nice to have skills the manager is looking for?
1. Self Driven
2. Natural Learner
3. Collaborative
4. Accountable
5. Start-Up Mindset
6. Strong problem-solving skills

What are the technologies and the depth of the technologies that a candidate must have in order to be successful in this role?
1. Sketch 3.5 (our higher) Advanced / Expert
2. Axure, Ominigraffle, Balsamiq, Visio, InVision, Flinto, Keynote, Fluid UI Beginner/ Intermediate
3. Mobile experience is ideal but not required

Interview Process Overview:
45 in person interview with hiring manager followed by in person interview loop with team
Additional Job Requirements:

Apply

Data Network Current Planner

Job Reference: 20-06363 Type: JOB TITLE:

Core Network Engineering Planner

What you'll be doing:

The individual will be responsible for supporting eNSE network deployment logistics. This position includes responsibilities interfacing with Supply Chain, equipment vendors, Edge Engineers among others. It requires an individual to think critically and make
technical and business decisions in addition to maintaining expert level familiarity with network standards to provide modifications, exceptions or strict adherence for new projects or initiatives.
Areas of responsibility include, but are not limited to
Capacity Engineering & Planning for short and long term projects
Project oversight and ownership
Financial procurement and Network BOM (Bill of Material) development
Strong Interaction with design and architecture teams developing future networks
Work with cross functional teams to ensure new networks are built, migrated and, and decommissioned.
Work on engineering and deploying directional networks for Intelligent Edge, including but not limited to: SAP ENSE Fabric, Access ENSE fabric, ISP, NNI and Core connectivity
Build networks for interconnection to VCP platforms for growth, capacity and expansion
Engineer network solutions with a strong interaction with PNF and VNF applications teams
Serves as the advocate, coordinator, facilitator, and central point of contact for Transport/Security capacity planning issues and methodologies

What we're looking for:

Technical qualifications:
Experience working in the modern IP fabric based networks (Network fabric, underlay/overlay. Some exposure in VXLAN and Segment routing)
Minimum 3 years hands-on experience configuring routers, switches and related network equipment.Preferably: Cisco and Nokia.
Minimum of 5 years of network analyst experience, design and/or system capacity experience in data networking and telecommunications is required including expert knowledge of TCP/IP and a working knowledge of both WAN and LAN technologies
The individual must think critically with a focus on high availability, resiliency, security, efficiency, budget and operational suppor. The network architectures created will support nationwide mission critical applications.
Experience with inter-connectivity architecture for IMS platforms and LTE mobile/wireless elements. Comprehensive understanding of 3G and 4G call flows are mandatory.
Previous experience with regression analysis and forecasting of data.
Strong technical and past analytical experience
Strong interpersonal and communications/presentation skills
Must have a strong ability to understand end to end call flows for deploying network services
Familiarity with finance and logistics support systems.

LOGISTICS:
Shift: standard 9-5

Apply

Marketing Analyst/Coordinator 3

Job Reference: 20-06341 Type: Job Description: ***MAX BILL RATE ***/HR - CONFIDENTIAL BACK FILL DO NOT CONTACT ANY ACTIVE CONTRACTORS AT ***.

***power point sample ( please attach recent examples)

As a Marketing Analyst/Coordinator you will be responsible for supporting marketing efforts for the mobile product portfolio for a top carrier partner.

THREE MUST HAVES IN RESUME:
- Must be amazing at PowerPoint and proficient in Excel(please attach recent examples).
- A 4 year degree in marketing and /or business or a 4 degree with relevant experience.
- Previous experiences in either project management, logistics coordination, and/or system processes.


Key Responsibilities:

Complete organizational and management tasks that support the efforts of a variety of projects, campaigns, marketing activities
Operational administration including managing device logistics details, navigating system process
Collaborate and communicate with cross-functional teams to launch marketing plans
Facilitate creative review of advertising, merchandising and promotional materials, communicating market / industry trends and implementation of digital campaigns
Ensure the process ordering and managing inventory for retail merch displays is on schedule
Process marketing invoices in the system
Prepare paperwork such as project briefs, term sheets, statements of works, etc
Manage effective communication within the team and customers on follow up details for projects
Ensure a seamless sales process through effective marketing and promotional tactics and collateral
Keep updated records of marketing activities and create reports, proposals, trackers

Experience/Requirements:

College degree in Business Administration or Marketing is preferred
Ideal experience level is 2-3 years; consumer marketing experience in technology, Client (Consumer Packaged Goods) and/or wireless. Merchandising strategy and planning experience a plus.
Solid customer relationship skills
Strong communication skills
Highly organized/detail oriented
Self-motivated, with strong sense of urgency
Thrives in fast paced environment
Extensive project management skills
Ability to develop marketing and sales presentations using Word, Excel and PowerPoint
Capability to plan, organize and prioritize multiple assignments and projects
Work independently and in a team environment in order to achieve personal and team goals and complete assignments within established time frames
Comments for Suppliers: CONFIDENTIAL BACKFILL DO NOT CONTACT ANYONE AT ***

Apply

Support Engineer 3

Job Reference: 20-06276 Type: Job Description: MAX BILL RATE ***/HR

item -176

3 must haves:
-Tier 1 / Tier 2 troubleshooting skills (including customer service skills including answering phone calls)
- Bachelor of Science in Engineering/Mathematics
- Willing to work shift work 24X7X365

3 preferred:
-4G and 5G wireless knowledge and experience
- Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish
-Trouble ticket management


Job Description - TAC Engineer
Position Summary:
Effectively communicate orally internally and externally
Effectively manage all aspects of a customer Severity 1 &2 outage/tickets from start to finish keeping peers and *** management informed of event status
Professionally answer customer phone calls
Develop a method to effectively manage the trouble ticket process for Severity 3&4 tickets including completion by due date, follow up, and status to the customer
Ability to provide high customer satisfaction related to issue resolution
Must have 3G and 4G wireless knowledge and experience
Very strong troubleshooting skills
Must be process driven
Must be willing to work shift work 24X7X365
Must be willing to be on call 7X24X365
Very good customer skills

Experience:
3+ years in a Tier 1/2 support in a major Telecommunications provider
Experienced in technical trouble shooting process
Experience managing third party vendors
Experience as a telecommunications vendor is a plus
Knowledge of wireless networks
Ability to drive issues to resolution, while maintaining professionalism in all communications with both internal and external contacts - this included multitasking and driving issues to resolution

Educational Requirements:
Excellent verbal and written communication
Ability to work with internal and external teams
Good trouble shooting skills
All candidates are expected to be self-motivated, strong individual contributors
Applicant must have self-confidence skills
Excellent Microsoft Office Skills
Bachelors degree or equivalent experience
Experience CDMA 1xRTT and EVDO (3G), LTE (4G), and 5G
Comments for Suppliers:

Apply

Quality Engineer-MTS-Specific Skills Selenium-Java-Jenkins-Web Services-CIO Org

Job Reference: 20-06259 Type: Manager is open to direct supplier contact Melita Govsheev [***]

**Please note that *** requires a *** per hour minimum wage forallcontractors.
Bachelors Degree or equivalent
- Preferred 5+ years relevant experience
- Two SFDC certifications
- Good understanding of a functional area primary technology and platform
- Demonstrated ability to execute on features of medium to high complexity within his/her functional area.
- Partners with a more senior engineer to deliver complex features.
- Written code that others can understand, support, maintain, and expand.
- Demonstrated consistent, successful delivery over time.
- Considered a good problem solver who can identify root cause within functional domain and collaborate to identify root cause across system boundaries quickly
- Aware of interdependencies between his/her functional areas and other functional area, both upstream and downstream.
- Basic understanding of the architecture of the major functional platform(s) within the group or BU
- Recognition of when to configure vs. build
- Work needs direction and oversight from a more senior member of the team
- Partners with a more senior engineer to deliver very complex or foundational features.
- Solid understanding of a business area and multiple processes within that area.
- Able to actively participate in functional process discussions (level 3-4)
- Understanding of immediate upstream / downstream impacts from functional decisions
- Understanding of underlying data schema, data definitions and relationship to process
- Demonstrated understanding of both industry and SFDC-specific policies & practices. Applies them to his/her work effectively.
- Track record of delivering on features of medium complexity over a period of time
- Track record of meeting sprint commitments
- Minimal code rollbacks or post production bugs.A highly experienced professional with a full understanding of area of specialization; Has wide-ranging experiences, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. All software engineers must be well versed in Agile Methodology
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.
5+ years experience in developing test strategies
3+ years of current and demonstrable experience developing UI and API test automation
3+ years of current design and development experience in OOP, preferably Python
3+ years of automation or testing experience with XML and web-based SOAP/RESTful services
1+ years of experience with Microsoft SQL and/or Transact-SQL
Following will be considered as PLUS:
Testing experience of ***.com
Experience in frameworks like Junit/TestNG and CI/CD tool such as Bamboo
Appreciation for CI/CD and DevOps
Team Player: You know how to work with people and understand the importance of building collaborative relationships.

Flexible: You are able to juggle multiple priorities, and can problem solve on the fly.

Fan of Cloud Based-Systems: You enjoy working with a team that uses the Cloud as the Platform and designs systems and builds functionality to get results

Apply

Support Specialist Lead, WhatsApp Business API

Job Reference: 20-05977 Type: We are seeking a customer support extraordinaire who is passionate about helping customers resolve their issues, ready to work alongside our frontline team to improve our customer support experience, and wants to make a positive impact on an emerging team. The ideal candidate is someone who has worked in a product support or technical support environment as a lead and/or QA within the technology or social media industry.


RESPONSIBILITIES
Serve as team lead for our global front-line team through consistent coaching and supervision to ensure we meet/exceed all key performance indicators eg. SLA, Response Time, CSAT, etc.
Conduct weekly and daily planning to efficiently allocate workload to agents, monitor queues for variations, and adjust as necessary to balance capacity
Manage scheduling and coverage for the globally distributed team
Manage escalations, aggregate customer feedback, and suggest process enhancements
Work closely with XFN teams to drive resolution of escalated and aging tickets
Report on weekly, monthly, and quarterly metrics/insights to keep cross-functional partners informed of support performance and customer sentiment
Implement and manage a Quality Assurance process to ensure agents are providing timely quality responses, following escalation guidelines - provide coaching as needed
Partner with the Enterprise Operations Program Manager(s) to flag any process gaps or suggested enhancements in support processes or tools

Essential Skills/Experience:
Minimum 2 years of prior relevant people management experience
Ability to follow internal escalation paths across multiple tiers of scaled support
Customer-oriented mindset with demonstrated understanding and empathy
High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience
Creative problem solver with experience optimizing operational flows for scale
Demonstrated ability to prioritize in a fast-paced environment with competing priorities
Collaborative team player with "get it done attitude
B2B technical support experience is highly desired
Strong written and verbal communication skills
Preferred Skills:
Understanding of basic API functionality and principles
Basic understanding of a Web stack; basic scripting experience
Experience with an API Testing tool (ie. POSTMAN, SoapUI)
Perfunctory SQL

Apply

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FAQs

What is Mobile Application Development?

Mobile Application Development is the set of processes and procedures involved in writing software for small, wireless computing devices & handheld devices such as smartphones, tablets, Personal Digital Assistants (PDA’s) or Enterprise Digital Assistants.

These applications can be pre-installed on phones during manufacturing platforms, or delivered as web applications using server-side or client-side processing (e.g. JavaScript) to provide an “application-like” experience within a Web browser.

The three main operating systems that are employed for mobile application development are Android, Windows & iOS.

What are the technical skillsets & qualifications you require to work in this vertical?

Mobile User Interface Designing
The most important aspect of mobile app development is to build an excellent user interface (UI). The UI of any software (or application) is responsible for the interaction between the user and the software. Some primary elements of UI designing are:
• Positioning of components where the user is likely to expect them.
• Making use of colors.
• Fast loading and operation of the application.
• Activity Indicators.
• General help and basic tips.

Backend Computing
Backend computing may include:
• Database Management
• Security
• Interaction with Hardware
• Memory allocation implementation

Programming
Another important skill required to develop mobile applications is the knowledge of programming. Programming as a whole, might include several things:
• Getting hands on some commonly used programming languages like C, C++ and Java.
• Getting familiar with mobile platform Application Programming Interfaces (API) like Apple iOS, Android, Windows Mobile and Symbian.
• Learning web development languages like HTML 5 and CSS.
• Using cross platform mobile suites like Antenna and AMP (Accounting-Management-Promotion)

Business Expertise
Business expertise is a must to stand in the competition. A lot of people may not realize this but business skills also play a critical role in this field. An example of such a skill could be that a mobile application developer should know how to build an application for optimizing it’s visibility in the list of the available applications of the same category.

What are the certifications required to become a Mobile Application Developer?

Most people who are interested in a mobile app development career opt for a bachelor’s degree program in computer science or software development or a specialized associate’s or bachelor’s degree in mobile application development.

This article lists 14 mobile certifications that Mobile Application Developers can choose from. The learning tree offers various certificate courses for mobile application development specialists. Based on interest, students have the choice to pursue any one of the three (3) OS-based tracks (iOS, Android or Windows Phone) to obtain their certification.

To become an Android Certified Application Developer you have to pass the exam AND-401 which tests your knowledge and experience on topics covered in the course titled “Android Application Development”.

The Certificate in iOS App Development program provides a comprehensive set of courses in iOS app development that takes students from developing a concept to implementing and marketing an iOS app.

What are the career opportunities for a Mobile Application Developer?

One can explore job opportunities for Mobile Application Development in the following areas:

Mobile Applications Developer or Engineer (Primary Skill: Programming)
Mobility Architect (Primary Skill: Architectural Skills sets in addition to design & programming experience)
Mobile UI designer (Primary Skill: UI experience, imaginative & artistic skills)
User Experience and Usability expert. (Primary Skill: UI & UX design, interpersonal communications & metrics)

What is the scope for Mobile Application Development?

Mobile app development has been steadily growing, both in terms of revenues and jobs created. A 2013 analyst report estimates there are 529,000 direct App Economy jobs within the EU 28 members, 60% of which are mobile app developers.

In the future, it’s expected that a majority of mobile application development efforts will focus on creating browser-based applications that are device-agnostic. Browser-based applications are simply websites that are built for mobile browsers. Such sites are built to load quickly over a cellular network and have finger-friendly navigation.