Ad Operations Specialist
Job Reference: 20-05010
Product and Service Operation's (PSO) mission is to build a service engine that solves todays customer problems and prevents tomorrows.
PSO teams are an operations driven organization, involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on *** by ensuring they have the tools needed to succeed.
This position will partner with internal PSO New Products team members, providing operational execution support to help project manage test campaigns (alpha/beta) for ***s managed and unmanaged advertisers - maintaining quality and efficiency throughout the end-to-end testing process.
The ideal candidate will have a strong background in *** advertising effectiveness and project management, along with a natural curiosity to understand how things work. They should be passionate about ***, analytically minded, a great communicator, and able to partner with other XFN teams.
Own testing operational execution in coordination with internal teams support workflows such as, recruitment outreach, campaign QA, and performance tracking across multiple projects
Monitor and troubleshoot progress and performance of test campaigns to ensure overall program quality and consistency
Triage incoming requests, utilizing technology, superior customer service and judgement - Responding within a timely manner and working 1:1 in real time
Gather learnings and insights for: 1) internal teams to help *** further develop and evolve our products, and 2) our advertising partners to help them achieve their marketing objectives
Actively participate, collaborate, and add value to weekly training and operational meetings - quickly implement new practices
Identify tool and process efficiency gains with analytical perspective
2+ years experience directly managing *** paid advertising campaigns and thorough understanding of major success metrics
2+ years experience managing client - facing communication concerning *** Ads Manager/ campaign set-up per internal direction
Detail-oriented, computer literate and tech savvy with proficiency in working with multiple desktop applications and ability to quickly learn in-house software
Experience in working on research studies (A/B tests, surveys, interviews)
Ability to remain cool under pressure and effectively multi-task maintaining an exceptional level of quality
Proven ability to manage multiple projects and work in a high-performance team environment
Previous tech experience a plus
Program Manager Non Tech
Job Reference: 20-04983
Type: Job Description (Please provide as much detail as possible regarding the role OR you have the option to upload the JD below under attachments): Develop, maintain, and manage program requirements, plans, timeline, issues, risks and challenges. Support Managers to drive a program or projects. Work closely with program/process owners, stakeholders and business partners to identify business change and drive the consensus necessary to adopt a manageable change strategy. Manage programs and projects involving multiple parties/organizations with conflicting agendas and business priorities. Lead cross-organization project teams towards targeted and scheduled outcomes. Engage with program/process owners, stakeholders and business partners as necessary to communicate project objectives, strategy, tactics, and ongoing progress. Skills: 1-2 years of program management experience, Bachelor's degree. Knowledge/background in software industry products/services/applications, with in-depth knowledge of ***'s products/services/applications preferred. Must possess strong cross team/group/org collaboration skills; ability to foresee and analyze project risks, develop risk management plan and mitigate subsequent issues. The ideal candidate will have high-powered analytical skills and the ability to understand concepts and situations that pass by many others. Must have excellent communication skills to all levels, experience working with external vendors, strong project management skills, strong leadership skills, and demonstrated experience managing programs with varying degree of complexity. Proficiency in *** Office required.
Project Manager IV
Job Reference: 20-04845
Type: Employee Engagement Manager for *** Gives - See Attachment for Full Details
HRM: Desai, Marisa & Vennewitz-Pierce, Julie ***
Location: San Jose
Number of openings: 1
Submittal limit per supplier: 4
Estimated start date: ASAP 7/22/2020
Estimated end date: EOY
Bill rate max: ***
Daily schedule and OT estimate: m-f 8-5
Program office contact: kate tiger ***
Job Reference: 20-04823
Type: Program Manager II - See Attachment for Full Details (replacing JP5815)
HRM: Jeff Cowley
Location: Scottsdale (preferred) or Austin
Number of openings: 1
Submittal limit per supplier:
Estimated start date: 7/1/2020
Estimated end date: 12/31/2020 OR 12/31/2021
Bill rate max: ***
Daily schedule and OT estimate: M-F 8-5
Program office contact: kate tiger ***
Sr. Manager, Program (Design) Mgmt
Job Reference: 20-04820
Type: Job Description: Project/Program (Design) Mgmt: Manages people who lead cross-functional teams that are focused on the delivery of a product or computer-based system from design to release for customers. Develops, defines and executes project plans, schedules, budgets and deliverables. Identifies needed resources for projects, defines and assigns major project roles. Monitors the product/program/project from initiation through delivery, interfacing with external customers or field-based employees on technical matters, as needed. Assigns and monitors work of project/program management staff, providing technical support and direction. This position is most common in a matrix type organization, where the position does not have true responsibility over product development but does have overall product/program/project management responsibility, i.e. coordinating efforts leading to product release. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Survey Tip: Direct people-management responsibility is typically required. This job oversees employees assigned to manage specific projects that have a distinct beginning and end. Employees who do not directly manage people should be matched to Project (Design) Mgr (5371-5376). Project Managers responsibilities in the Government/Defense arena may also include program acquisition as well as management, with a focus on satisfaction of government contractual specifications and requirements. Employees who manage project managers focused on implementation of professional services should be matched to Project (Client Services) Mgmt (2872-2876). Employees who oversee project managers of internal administration-focused projects should be matched to Project/Program (Admin) Mgmt (3632-3636). Employees who oversee project managers focused on implementation of internal information systems should be matched to Project/Program (Info Systems) Mgmt (3621-3626).
Comments for Suppliers: Bill rate: High ***'s
Full job description is attached.
Job Reference: 20-04772
Type: Description/Comment:Summary: The main function of an IT project/program manager is to plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Job Responsibilities: Review project plans to plan and coordinate project activity. Manage backup, security and user help system. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Provide users with technical support for computer problems. Recruit, hire, train and supervise staff, or participate in staffing decisions. Evaluate data processing proposals to assess project feasibility and requirements. Develop and interpret organizational goals, policies, and procedures. Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery. Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Strong ability to work independently and manage ones time. Strong leadership and mentoring skills necessary to provide support and constructive performance feedback. Strong knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Strong knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods. Strong knowledge of business and management principles involved in strategic planning, resource allocation, and production methods. Strong knowledge of computer software, such as Visual Basic, Java, SQL, etc. Education/Experience: Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred. PMI or PMP certification preferred. 8-10 years experience required.
Job Reference: 20-04703
Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Facilitate projects, lead chartering sessions, develop/validate network diagrams, and lead integration and compression sessions. Function independently to lead a large, diverse program or project planning session. Adapt to diverse business climates. Provide input for staffing and support of programs and create accurate and detailed schedules. Mentor and train new staff members. Work with the project team to interpret and communicate Voice of the Customer (VOC), Voice of the Business (VOB), and Critical Customer Requirements (CCR) to develop a comprehensive Work Breakdown Structure (WBS) to reduce program risk and enhance project schedule quality. Skills: Very strong verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Strong ability to work independently and manage ones time. Strong leadership and mentoring skills necessary to provide support. Strong meeting facilitation skills and ability to influence others without having authority. Ability to work in a team environment. Possess extensive knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. May require knowledge of other software tools such as project accounting systems. Education/Experience: Four year college or university degree. Experience in engineering, product development, purchasing, or IT highly desirable. PMP certification preferred. 8-10 years experience required.
Job Reference: 20-04659
Type: About the Company:
Looking for a company that inspires passion, courage and imagination, where you can be part of the team shaping the future of global commerce? At ***, your work makes a difference.
About the Team:
The Customer Service Technology (CS Tech) Team is responsible for Product Management, Engineering and Technology Planning & Programs that empowers our Customer Service experience. From the site help and contact functionality to the tools our agents use for supporting our customers to the phone on the desk, we work to ensure that ***s service technology is leading the industry.
*** is looking for a Technical Project Manager to drive the execution and optimization of the tools our teammates use to deliver world class customer service.
This role is ideal for candidates who can manage projects at all stages, from concept to development, testing and beyond. You must be comfortable both with beginning from scratch before much definition of the project to jumping in midstream and taking the helm to drive efficiency and productivity. The CS Tech organization tackles hundreds of projects a year, and our Technical Project Managers must be agile, both in methodology and thinking, able to manage all sorts of projects across multiple technologies.
It is essential that you have a tenacious, can do attitude where youre willing and able to connect the dots and help lead the team to success.
Lead the project management activities for end-to-end delivery in close collaboration with the product, tech and business teams
Prioritize and track the progress of the project/portfolio against key objectives and results while monitoring progress during the iteration and proactively managing risks / blockers / impediments
Create and use critical PjM artifacts such as RACI charts, Gantt, budget tools, etc. to manage and communicate key information about your projects
Drive successful Agile ceremonies including: release planning, stand ups, demos, retrospectives, Scrum of Scrums, etc.
Manage critical product launches from inception to delivery and support post launch
Effectively communicate status to various stakeholders including key senior leadership
Design, facilitate and lead various workshops with various stakeholders
Assess existing Agile and PM processes, structures and work continuously to improve them
Enjoy operational precision and detailed program management, but understands the broader strategic context of the business
Work with external/third party technology suppliers and managing those relationships toward a successful outcome.
Get along well with others from diverse backgrounds and be able to work with flexible working hours across the globe
Must Have: 4 or more years experience in a Project Management or related Agile role (Scrum Master, etc) delivering complex scalable distributed systems in a matrixed organization
Must Have: PMPP, Scrum Certification, strong knowledge and experience with Agile methodologies
BS / BA in computer science, business, engineering and/or significant experience working for organizations that build/manage technology
Competent with Microsoft Office, Project Management tools, Internet technologies, etc
Job Reference: 20-04539
Type: **Please note that *** requires a *** per hour minimum wage for all contractors.
1.*** Reporting and Dashboard
2.Technical Program Management Experience
3. Data Analysis
This role will provide exceptional customer service to business partners within the Employee Services area in delivering technical solutions, business process change and ongoing stabilization support to realize business value and objectives. The role also involves scoping and roadmap planning of future initiatives for your business partners. 2-4 years experience. ----------RESPONSIBILITIES: ------ Demonstrate excellent communication skills, leadership and judgment; ------ Define project scope, objectives and requirements and will own the project plan, schedule, budget, resource management, vendor management, issues and risks; ------ Manage the delivery of multiple projects concurrently that have moderate to high levels of business or technical complexity and risk, and that involve multiple business areas and owners; ------ Manage dependencies and impacts with other teams and business functions; ------ Be accountable to ensure project commitments and deliverables are met; ------ Interact daily with development teams, quality engineering, business analysts, product managers, support teams, cross-functional business teams and global process owners to develop the overall program plans, schedules and ensure the smooth delivery of the business solution and all deliverabales; ------ Work is reviewed and measured based on attainment of objectives and overall success of projects; ------ Business expectations and ensure client satisfaction with delivery to schedule and budget; ------ Provide global and cross-functional leadership to local and virtual project teams, building a collaborative and productive environment for teams to excel in. -----SKILLS: ------ Project management and information systems software development lifecycle experience; ------ Experience in managing multiple full lifecycle HRMS, Financials and/or CRM integrated implementations with strengths in the area of HRMS including HR, Benefits and Compensation and Performance management; ------ Knowledge of business applications and business process optimization, with a focus on HRMS, Financials and CRM integrated systems; ------ Saleforce.com, Oracle Financials, and other ERP experience, a plus; ------ Expert project management skills, specifically communication skills, project planning, risk management and capacity planning; ------ Ability to learn quickly and adapt in a dynamic environment; ------ Excellent spoken and written communication skills including receptive listening skills and ability to present complex ideas in a concise and objective manner; ------ Comfortable and experienced in presenting to senior level project stakeholders and sponsors as well as to large audiences; ------ Excellent team player able to work with virtual and global cross functional teams; ------ Excellent influencing and negotiation skills; ------ Ability to work with deadlines and in a fast paced environment; ------ Has demonstrated clear leadership skills and experience working with large, complex projects; ------ Formal project management training and education. ----------DESIRED SKILLS: ------ Professional project management credentials (such as PMP); ------ Experience with Agile methodologies and principles; ------ Advanced negotiation and presentation skills; ------ Knowledge of on-demand web applications, web services APIs and various integration technologies is a plus; ------ Background in business process analysis, requirements, design and quality; ------ Experience in business partner relationship, business value scorecards and portfolio management.
Network Project Manager
Job Reference: 20-04238
Type: The Program/Project Manager will be responsible for the managing a program and/or complex projects focused on the delivery IT network infrastructure projects including design, implementation, and handoff to managed network services, for a multinational electricity and gas utility providing energy services in the Northeastern United States. This team members role encompasses a wide range of responsibilities including project governance, financial tracking and analysis, partner contracting and management, application of standard project management processes and artifacts, risk management, process and methodology development and improvement.
The Project Manager will lead a team of *** technical architects, Engineers, Field techs and supporting staff to deliver IT network and deployment projects.
This individual must work collaboratively in a dynamic, face-paced environment and be able to proactively seek creative solutions to complex problems.
The ideal candidate must have the following:
BS or higher OR 8+ years of military service
Experience with Agile and Agile Scrum Master certification
10+ years of experience project managing technical IT infrastructure delivery programs and projects
Current industry project management certification such as PgMP and PMP
Strong experience in leading complex and concurrent IT projects
Leveraging essential program and project management skills such as resourcing, financial management, requirements identification and tracking to milestones.
Ability to influence others and collaborate with various stakeholders
Excellent organizational & communication skills and be able to work with a sense of urgency
The ability to work effectively under extreme time constraints and deliver against critical deadlines
Does not require direct supervision; able to take high level direction and proactively move a project or internal initiative from start to finish with minimal assistance.
Able to perform a wide variety of organizational tasks and direct the work of others.
Effectively use a variety of collaboration tools to create and deliver effective program level verbal and written communications (i.e. WebEx, video conferencing, email, PowerPoint, GDrive).
Leading program meetings, status calls, and coordinating *** and customer stakeholder activities.
The ideal candidate may have the following:
Experience within Wireless / Technology, Product Management, and Media and Content
Experience with public sector and/or utilities project delivery
Technical industry certifications such as CCNA, JNCIA, etc.