L&D Operations Coordinator
Job Reference: 20-08887
Type: Job Description: Learning Program Operations Specialist
The Learning Program Operations Specialist will work to operationalize Learning & Development company programs that will allow us to grow and scale ***. The ideal candidate will be a detail-oriented, get-things-done professional who can think strategically, adapt quickly, and rapidly earn credibility and trust with all levels of the organization. They will exhibit great communication & planning skills, teamwork, motivation, and an upbeat attitude. This person will be highly organized, productive, poised, and able to thrive in high-pressure, time-sensitive scenarios, and able to adapt to rapidly changing requirements.
Execute and oversee the day-to-day operations of our L&D programs
Identify opportunities to optimize and make programs consistent globally while balancing the business need for flexibility
Coordinate special event logistics
Understand and apply program strategies to decision making and proposals
Establish standardized program reporting to deliver insights program managers
Manage and consult on operational impacts of new programs or changes to existing programs
Manage and escalate risks and issues and collaborate with cross-functional partners on resolution
Make recommendations and create proposals on program changes and conduct cost/benefit analysis of potential operational improvements, as well as day to day decisions
Develop and ensure standard operating procedures are in place for programs supported by the team globally
Work closely with remote staff effectively and drive consistency of global processes
Exercise independent judgment and discretion while utilizing company policies and practices to determine appropriate action
Experience in customer service, communication and cross group collaboration
Experience in analysis, data management and reporting
Comfortable working through ambiguity and uncertainty in a fast paced, ever-changing work environment
Experience in project management, process improvement, and problem solving
Experience working in a team environment as well as independently, with minimal supervision
Experience with time management, attention to detail, and multitasking
Experience working across various levels of the organization, while building trust and fostering collaboration
Experience with MS Office (Word, Excel, Outlook, PowerPoint, Access)
Experience with creating macros, pivot tables, vlookup, analytical capabilities and workbooks
Event coordination experience
Data analysis acumen
Project Management (PMP / PMI) certification
Experience in L&D Program Operations
Experience managing an outsourced vendor relationship
Salesforce, Workday and LMS experience
5+ years of experience in either L&D or HR Operations
Comments for Suppliers:
Bolappa Venkatesh (Venky)
Assistant Manager - Recruitment
LinkedIn | Glassdoor
Job Reference: 20-08554
Top 3 skills:
1. Copy writing
2. Web marketing/paid campaigns
3. Project management
We are looking for a marketing specialist/manager to join our team at MuleSoft, a *** Company. MuleSofts mission is to help organizations change and innovate faster by making it easy to connect the worlds applications, data, and devices. We are solving one of the organizations most critical needs, and our business is undergoing rapid expansion globally.
Training plays a critical part in ensuring that our growing base of customers and partners are successful on our platform. MuleSoft has a rich portfolio of training programs, from self-paced and instructor-led courses to certification programs.
In this role, you will support marketing strategy and execution to drive demand for global product training. Youll play an important part in developing programs that propel training business objectives, establishing new ways to reach our target audiences, communicating the value of training and certification, and nurturing audiences at each stage of the funnel. Were looking for someone who exudes warmth, can build relationships easily, and has empathy that translates into user understanding and storytelling. A successful candidate will be reliable, flexible, consistently meet all deliverables, and adaptable to partner with teammates across the globe who have different work styles.
Your Impact - Responsibilities
Support marketing activities that drive awareness and generate demand for MuleSofts training portfolio, and that scale globally
Update and track program metrics from business performance and marketing funnel performance to inform adjustments to programs
Create and maintain project timelines, track risks, communicate out progress, and assure deadlines are met
Build and execute campaigns across email, social, digital ads and events
Partner closely across marketing team, training team, and outside vendors to execute on programs
Have a working understanding of customers business objectives and industry best practices
Ability to translate complex technical talk into tangible business results
Coordinate ongoing programs that infuse training throughout marketing touchpoints, increasing training awareness and mindshare
Create process flows and automation to streamline and scale new and current marketing initiatives
The Ideal Candidate
2-4 years of relevant experience, preferably within a marketing team or organization
Excellent written communication and project management skills with the ability to collaborate cross-functionally
Resourceful and skillful in managing a wide range of stakeholders
Analytical, with the ability to capture and understand key data and insights to report out on
Experience with marketing and project management software like Marketo, Wrike, Tableau, Figma, and Smartsheets a plus
Prior experience working with partner channel a plus
Job Reference: 20-08553
Type: Job Details
The Business Technology (BT) team is seeking a Product Analyst/Product Owner with
an extensive background in delivering scalable and innovative enterprise solutions. You
will be a key contributor on the BT Tableau team managing and delivering complex
initiatives in support of the Quote to Cash (Q2C) and Order Processing future-state
Your impact: A successful candidate must possess strong analytical, communication,
leadership and technical skills. You will need to be able to quickly learn the business
and technology domain (Quote to Cash/Order Processing) and be able to apply the
knowledge in conjunction with his/her product management and technology skills and
experience to deliver.
In partnership with the Product Manager, to work effectively with all levels of the
organization virtually with global cross-functional team members in writing requirements
with a focus on simplification, accuracy, and a best in class employee experience built
on the *** Platform. You will participate as a key member of the Agile scrum
team, acting as technical program manager and subject matter expert throughout the
life cycle of product development.
Bachelor's Degree with at least 5-7 years of hands-on experience in a product
analyst, product owner, or technical program manager implementing and/or leading
enterprise software, specifically in the Q2C/Order Processing/Operations domain.
Implementation and support experience with global systems from gathering and
documenting complex business requirements through user acceptance testing and
Connect-the-dots between business strategies and project deliverables
Change management experience including process transformation
Excellent spoken and written communications as well as receptive listening skills,
with the ability to present complex ideas in a clear, concise fashion to technical and
Self-starter comfortable with navigating ambiguous situations
Ability to work in a fast-paced environment with competing/changing priorities
Proactive and forward thinking attitude and creative problem solving ability
Excellent team player able to work with virtual and global cross functional teams
Direct experience in Quote to Cash, Order Processing, or License Fulfillment
business processes and enterprise tools
Deep knowledge with Agile development methodology
Knowledge of custom force.com applications
Experience with ***.com and Sales processes and operations
Experience with business and data analytics
Accommodations - If you require assistance due to a disability applying for open
positions please submit a request via this Accommodations Request Form.
At *** we believe that the business of business is to improve the state of our
world. Each of us has a responsibility to drive Equality in our communities and
workplaces. We are committed to creating a workforce that reflects society through
inclusive programs and initiatives such as equal pay, employee resource groups,
inclusive benefits, and more. Learn more about Equality at *** and explore our
***.com and ***.org are Equal Employment Opportunity and Affirmative
Action Employers. Qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation, gender perception or
identity, national origin, age, marital status, protected veteran status, or disability status.
***.com and ***.org do not accept unsolicited headhunter and agency
resumes. ***.com and ***.org will not pay any third-party agency or
company that does not have a signed agreement with Salesfore.com or ***.org.
*** welcomes all.
Job Reference: 20-08551
Type: *Program management responsibilities*
Act as expert and trusted advisor for all internal product lifecycle and business processes
Help design, launch, and support internal process workflows
Manage the vision, scope and success criteria for the program while ensuring the program's alignment of vision, objectives, outcomes, and expectations.
Provide guidance and coaching to help teams understand and follow best practices
Drive clear decision making (process, tools and facilitation) required to balance risk, effort and timelines
Facilitate cross-functional collaboration
Communicate effectively with executives, as well as technical and non-technical stakeholders
Guide timely escalation and/or negotiation up the chain when needed
Lead change management efforts
Ensure appropriate, regular cadence of communication across all stakeholders
Conduct retrospectives and gather feedback and data on program success metrics
Work to improve processes while managing active projects
Drive planning and execution with initiative owners
Work with product owners to break down and organize work into an effective plan
Ensure visibility of work and its status in our systems of record
Proactively identify and track risks and mitigations
*Minimum experience required*
5+years experience managing technical, complex initiatives & projects from initiation to completion for a SaaS/PaaS based organization
Bachelors degree in information technology, information security, computer science, STEM discipline or related discipline
Superior problem solving and troubleshooting skills and the ability to exercise sound judgment to manage issue resolutions.
Proven ability to work and effectively, prioritize and organize your work and the work of others in a highly dynamic environment
Excellent written and oral communication skills
Ability to execute and manage performance and expectations within a cross-functional, matrix management environment
Experience working with software projects & lifecycle management
Experience practicing principles of Lean and Agile and how to blend with traditional project management best practices
Preference for collaborative work as a member of a multidisciplinary team
Experience overcoming the difficulties of managing projects with remote and global team members
Familiarity with *** a strong plus
Experience and/or credentialing in project management methodologies (PMP) a strong plus
Job Reference: 20-08458
Type: Job Description: ***'s Hardware Development (OHD) organization seeks a Senior Allegro Printed Circuit Board (PCB) Designer contractor to design complex, multi-layer, high-speed/high-density, next generation boards that are at the core of the servers used for ***'s Cloud Systems and Appliance deployments. This is a centralized function that supports OHD on both east and west coasts, with this position being based in either our Santa Clara, California or Burlington, Massachusetts campus.
You will work with Electrical Engineering, Mechanical, Signal Integrity and Power Integrity functional experts across multiple project teams to layout boards that utilize the latest technology from all of the major hardware vendors in the compute, storage and communications arenas.
As a Senior Allegro Printed Circuit Board Designer, you will be responsible for all aspects of PCB design including placement, routing, checking, documentation, and data output generation.
The list of responsibilities (but not limited to) may include:
Produce PCB [printed circuit board] layouts on assigned engineering product requirements while meeting established schedules, design rules, methodology and quality levels.
Efficiently use Cadence Allegro (v17) and other related design software tools such as Mentor Valor NPI as well as internally developed program utilities.
Utilize established processes, workflows and procedures for creating, checking, and validating required design files, output data, reports and documentation in order to manufacture and assemble PCBs to ***'s standards.
Provide schedule estimates for both design completion as well as interim milestone dates.
Required Training, Knowledge and Skills
Minimum of 5 years of experience with Cadence Allegro through version 17 with a focus on large format, multi-layer, high-speed digital designs.
Extensive experience with Cadences Constraint Manager tool and proficiency in constraint driven methodologies. Able to create and implement physical constraints as well as interface with SI engineers on electrical constraints.
Solid understanding of the PCB design trade-offs between high-speed digital, signal integrity, power, thermal and mechanical requirements and be able to recommend and implement the best overall PCB layout solution to the project teams.
Experience with high speed routing techniques and topologies including differential pair, relative propagation and match delay, and phase tuning.
Comments for Suppliers: The Job Title should be changed to "Senior Allegro PCB Layout Designer"
Locations: looking for resumes in both: Santa Clara, California AND Burlington, Mass to find the best candidate
Sr. Research Program Manager
Job Reference: 20-08207
Type: As a Research Program Manager, you will have a unique opportunity to help drive our culture towards a more customer-centric brand through research, insights and project-based management. We are looking for a strong researcher with VoC program management skills, who is passionate about CX, and can support our product teams with a combination of product research and VoC insights. A good fit is someone who has a proven record of developing and managing a VoC program across the org, as well as having a strong market research background to understand methodological implications. You consider yourself a lifelong learner of people with a strong research and VoC background. We are looking for someone to complement our Consumer Insights team.
What youll be doing
This role is a dual role, driving the VoC program across the org and supporting the Product team with their robust research needs. You will partner with our Voice of the Customer Analyst to refine and drive the overall program across key internal stakeholders. Working across teams, you will be key in connecting teams through research and customer feedback to drive focus to product development, design and marketing efforts. You will be responsible for making sure NPS growth is a clear outcome by sharing customer feedback and guiding research objectives with consideration to feedback and strategy.
Assess, modify and enhance the current VoC program, which includes sample design, questionnaire development and touchpoint mapping
Designs, develops and delivers a VoC program roadmap that focuses on business goals
Employs innovative approaches, making it easy for the voice of our customers to be heard, understood and acted upon, through creative thinking
Considers and shares industry trends around customer experience metrics and performance in order to educate stakeholders
Identifies and analyzes data from customers and consumers for the purpose of prioritizing CX opportunities
Ensures that quality survey and defined sample targets are achieved across all touch points
Runs new survey launches, analysis and related reporting
Serves as the subject-matter authority on customer surveys and feedback with in-depth knowledge of customers and their experiences
Identifies opportunities for improvement through analysis and gathers insights that will enable *** to deliver an exceptional customer experience
Supports strategic product prioritization and celebrates customer stories by aggregating and reporting product experience feedback from customers
Works closely with Product managers to refine research objectives, and executes on those objectives through various methodologies
Manages our online community of members, including recruitment and topic management. Will partner with the community manager to ensure topics and analyses are relevant and on track.
Strong storyteller - Presents findings and insights to all levels of the organization, including senior leaders and members of our C-suite, accommodating the needs of stakeholders to make results consumable
Works in tandem with the Product, Customer Experience, and Marketing teams to facilitate research, and acts as a key partner in ensuring that *** delivers the intended experience to customers
Has a strong analytical and statistical background that supports enhanced data analyses
What your background looks like
Bachelor's degree (Advanced Degree preferred)
5-7 years of experience in VoC/CX and market/product research, relevant financial/credit industry experience strongly preferred
Experience with survey platforms is required (Qualtrics preferred)
Familiarity and/or experience with quantitative skills, such as building statistical models, consumer profile development, segmentation, etc.
Experience with SPSS, R or SAS preferred
Market research methodologies including, but not limited to, Multivariate Regression, Conjoint, MaxDiff Analysis, Discriminant, Cluster, Factor Analysis
Experience with price testing methodologies
Strong in MS Office (PowerPoint and Excel especially)
Strong communications skills required for representing data and analysis to key stakeholders and management; ability to create and communicate the "story" in written reports, presentations, and via other avenues of communication.
Intellectually-curious, analytical, impact-driven, persistent, and confident with sharing opinions and recommendations.
Must be organized, able to work both independently and within a team, with strong attention to detail and strong project management skills.
Must have strong familiarity with multiple research methodologies (qualitative and quantitative) and must understand appropriate application of advanced analytics to market research data.
Expertise integrating research with large amounts of internal and external data (quantitative and qualitative) to develop strategic and actionable recommendations.
Demonstrated ability to plan and execute consumer and market research projects with various methodologies, generate consumer and market insights, and tie these insights to actionable business recommendations.
Job Reference: 20-08067
Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Provide facilitation for project teams, leading control meetings and chartering/planning sessions for medium to large projects. Maintain and improve processes for generating customer deliverables. Maintain program level issues/action logs, risk registers, scope change requests/logs, program work plans, and program cost tracking. Maintain accurate project schedules and create report packages and communicate project status to team members and stakeholders. Make recommendations to the project team to resolve schedule and project cost issues. Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work independently and manage ones time. Ability to work independently and manage ones time. Strong meeting facilitation skills and ability to influence others without having authority. Ability to work in a team environment. Possess extensive knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. May require knowledge of other software tools such as project accounting systems. Education/Experience: Four year college or university degree. PMP certification preferred. Exposure to engineering, product development, purchasing, or IT desired. 5-7 years experience required.
Job Reference: 20-08065
Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Provide facilitation for project teams and lead control meetings and chartering/planning sessions for small to medium projects. Maintain program level issues/action logs, risk registers, scope change requests/logs, program work plans, and program cost tracking. Maintain accurate project schedules and create report packages and communicate project status to team members and stakeholders. Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work independently and manage ones time. Basic knowledge of business and management principles involved in strategic planning, resource allocation, and production methods. Strong meeting facilitation skills. Ability to work in a team environment. Possess sound knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. Education/Experience: Four year college or university degree. Exposure to engineering, product development, purchasing, or IT desired. PMP certification preferred. 2-4 years experience required.
Job Reference: 20-08034
Type: Job Description: Tell us about your department:
*** continues to invest in its delivery of technology and services that enrich the lives of its customers. Recently, *** has made significant investments in the healthcare space and has established a Health Apps team to deliver innovative digital experiences that support the health and well-being of independent seniors.
This Health Apps team is among several based in the *** Seattle Technology Development Center (STDC) in Seattles South Lake Union neighborhood. STDC is responsible for developing and managing all the mobile apps from ***, including the *** mobile app that enables the multi-channel consumer electronics shopper to make better, more confident buying decisions, connect with product information, and connect with *** for support and service.
The Health Apps team is seeking an experienced Delivery/Project Manager to drive the execution and delivery of digital experiences that support the health and well-being of independent seniors. This role will work within the cross-functional app team and across technology and business teams within *** and external partners.
Position Summary/Job Description:
The Delivery Manager, Mobile Apps, will:
embody the combined functions of a project manager, business analyst, and scrum master
work closely with the Product Teams to align on the scope, requirements, and delivery expectations of the product
be responsible for orchestrating and driving the delivery of digital experiences around health
provide visibility on team progress and ensure that the product is delivered on time and meets quality requirements
provide mentorship to the team on Agile/Scrum best practices
Align with Product Managers on product roadmap and requirements, scope, and expectations
Maintain updated project documentation on the team Confluence/Wiki
Own and drive end-to-end mobile app development lifecycle
o Identify and communicate project risks, gaps, and dependencies
o Drive resolution of issues and escalate when necessary
o Provide status reports to stakeholders
o Ensure quality standards are met
o Drive collaboration between developers, designers, and QA teams to ensure on-time delivery
Manage ceremonies such as daily scrum, sprint planning, and retros.
Manage collaboration tools such as Jira and Confluence
Communicate project status to program and external stakeholders
5+ years of experience in one more of the following areas: application management, software engineering, and agile development
4+ years of experience in defining, creating and integrating high scale, large volume and reliable applications
People and Team management skills
Stakeholder management skills
Strong critical thinking and problem-solving skills. The ability scope, document, and communicate technical requirements, and effectively prioritize program deliverables.
Effective verbal and written communication skills
The ability to comfortably and confidently present to all levels within the enterprise, and to work with both technical and non-technical individuals
Demonstrated ability to understand and discuss technical concepts, triage issues, and prioritize development tasks.
Agile Development (min 4 years)
Project Management (min 5 years)
JIRA/Confluence (min 3 years)
Cross-functional team management (min 4 years)
Other Desired Qualifications
Experience developing Healthcare software or mobile applications
Project Management Certifications
Prescreening Questions: Must be submitted on resume, no exceptions!
Why are you interested in this opportunity at ***?
What do you think sets you apart from other project managers?
Interview Process Overview:
Screening video call with Hiring Manager ~30 mins-1 hour
1 hr video interview segments with project team members
Additional Job Requirements: Local Candidates Only.
Hiring Manager Emir Reyes. Do not contact.
Job Reference: 20-08071
Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Provide facilitation for project teams, leading control meetings and chartering/planning sessions for medium to large projects. Maintain and improve processes for generating customer deliverables. Maintain program level issues/action logs, risk registers, scope change requests/logs, program work plans, and program cost tracking. Maintain accurate project schedules and create report packages and communicate project status to team members and stakeholders. Make recommendations to the project team to resolve schedule and project cost issues. Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work independently and manage ones time. Ability to work independently and manage ones time. Strong meeting facilitation skills and ability to influence others without having authority. Ability to work in a team environment. Possess extensive knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. May require knowledge of other software tools such as project accounting systems. Education/Experience: Four year college or university degree. 2-4 years experience running Agile projects. SCRUM Master certification preferred. Exposure to engineering, product development, purchasing, or IT desired. 5-7 years experience required.
Job Reference: 20-07510
Type: Description/Comment:Summary: The main function of an IT project/program manager is to plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming. Job Responsibilities: Review project plans to plan and coordinate project activity. Manage backup, security and user help system. Consult with users, management, vendors, and technicians to assess computing needs and system requirements. Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems. Provide users with technical support for computer problems. Recruit, hire, train and supervise staff, or participate in staffing decisions. Evaluate data processing proposals to assess project feasibility and requirements. Skills: Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Ability to work independently and manage ones time. Knowledge of circuit boards, processors, electronic equipment and computer hardware and software. Knowledge of production processes, quality control, costs and other techniques for maximizing the effective manufacture and distribution of goods. Knowledge of business and management principles involved in strategic planning, resource allocation, and production methods. Knowledge of computer software, such as Visual Basic, Java, SQL, etc. Education/Experience: Bachelor's degree in a technical field such as computer science, computer engineering or related field required. MBA or other related advanced degree preferred. PMI or PMP certification preferred. 5-7 years experience required.