Program manager jobs entail multi-tasking and maybe even handling multiple projects simultaneously. If you possess the skills required for this profession, Aditi Staffing can help you find jobs in program management. With our expertise, you can embark on program manager careers that you’ve always dreamed of.

Supply Chain Analyst 5

Job Reference: 20-06587 Type: Job Description: ***MAX BILL RATE - ***/hr same role as 2653-1

3 must haves:
1. Vendor management experience (5+ years)
2. Fieldglass expertise (2 to 5 years)
3. Strong oral and written communication skills

3 preferred skillset/experience:
1. Strong Excel skills
2. Business Process experience
3. Data analysis experience


*Interview Process - Phone screen first then onsite
*Will OT be required? If so, was the estimated amount of hours each week: once in a while, up to 5 hours max but not usually
*Are you only considering local candidates? Yes
*What are the normal hours? 8 30 or 9 to -5 30 6
* 5 years of vendor management, 2 years of Fieldglass experience.
*Responsible Self Starter/Decision Maker


Summary: Under the guidance and direction of Vendor Management Lead; coordinate, administer, oversee, and organize resource requirements (staffing of Fieldglass Contractor Personnel to meet evolving business needs that predominantly center on building out telecomm RAN infrastructure) between internal customer team requirements and external identified vendors of those contracting resources. Support all required activities from development of job requirements, search and selection of candidates, through on-boarding, (including all required documentation and support data), and full life cycle management, including managing things like time-off requests and offboarding. Additionally support time reporting and invoice vendor invoicing processes. The Vendor Manager will also schedule and hold meetings with appropriate departments, Points of Contact, vendors, and upper management. Essentially, the Vendor Manager serves as a central point of contact responsible for coordinating all existing and evolving activities, resources, equipment and information necessary for ***s Deployment Direct staffing program.


Responsibilities, job skills, functions and requirements include but are not limited to
Day-to-day:
Overseeing deployment staffing needs of internal CATs (Customer Account Teams)
Liaising with SEA vendors to fill requirements in a timely manner
Processing and ensuring all required documentation is received for on-boarding
Create and update project documents, schedule meetings, create agendas and minutes
Collect weekly time reports via Fieldglass workforce management platform, compile into Master workbook, and work with CAT teams to validate time, including OT/Additional time approvals
Prepare and send monthly Approved Time Reports to vendors for invoicing
Validate vendor invoice against Approved Time Report and send to AP team for final review and processing, via Fieldglass workforce management platform
Review Contractor Personnel expenses against agreements and travel policy
Document, in Fieldglass, Contractor Personnel contact information (phone and vendor provided email)
Create and update process and data flows and other project documentation regarding project phases, risks, issues, open questions, and assumptions
Act as the point of contact and communicate project start/end dates, extensions, replacements to vendors
Troubleshoot all vendor problems and present to management as required
Ensure to track, report and provide feedback on vendor performance
Liaise with clients to identify and define project requirements, scope and objectives
Make certain that clients needs are met as the project evolves
Help prepare project proposals, timeframes, schedule and budget, in coordination with Finance and other teams
Monitor and track projects progress and handle any issues that arise
Act as the point of contact and communicate project status adequately to all participants
Create and maintain comprehensive project documentation, plans and reports
Use project management tools: Fieldglass to monitor working hours, budget, plans and money spend, in concert with CAT and other teams
Update internal and customer databases and tools
Schedule and track timelines for all awarded Services compared to forecasts, for the awarded services
Report and coordinate escalations as necessary, both internally and externally
Coordinating any governance-related activities
Ensuring that identified systems, tools, databases, and the data repository, including Fieldglass, are updated accurately and timely, in accordance with the Contract Documents
Attend Daily/Weekly calls



Occasionally:
Help and coordinate vendor processes and methods to identify (via RFP and other means) and approve vendors
Assist in the preparation of purchase order requests, project proposals
Negotiate vendor contracts or contract amendments

Qualifications
Bachelors degree or Associates degree or equivalent work experience (Bachelors Degree Preferred)
5-7 years of relevant industry experience (data analysis, coordination, etc.)
Strong Technical Skills in math, statistics, and data analysis
Good analytical skills to compile information into useful reports and presentations
This position requires good oral and written communication skills
Proficient in the areas of Microsoft Standard Office Suite (Excel Expertise Required)

Necessary Skills/Attributes (for this position the following skills and abilities must be demonstrated at a proficient level)
Analytical Skills include working with large amounts of data: facts, figures, and number crunching
Strong written Communication Skills are required in the performance of documenting, reporting, updating, and presenting findings, or translating data into an understandable document
Ability to write and speak clearly, easily communicating complex ideas
Critical Thinking skills are required to analyze numbers, trends, and data
Precise attention to detail
Ability to learn in a fast paced environment
Desire to improve self and achieve next level
Team player and works well with other departments, organizations and companies
Completes tasks in a timely manner
Ability to document processes in a logical step by step sequence
Self-starting, able to work independently
Highly organized

Desirable Skills/Attributes (for this position demonstration of the following skills and abilities at a proficient level or expert level are highly desirable)
Business Process experience (engineering and/or innovation)
Experience or expertise with Fieldglass, SAP or similar Workflow platforms
Fieldglass contracting management, ideally in telecom industry
Device logistics experience

Physical/Mental Demands and Working Conditions (The position requires the ability to perform the essential
Comments for Suppliers:

Apply

Supply Chain Analyst 5

Job Reference: 20-06585 Type: Job Description: ***BILL RATE - ***/hr max - same role as 2653-1

exact work location once COVID/WFH is lifted - 43130 Amberwood Plaza., Suite 210 : Chantilly, VA 20152


SAME MANAGER AND POSITION AS 3207-1 DIFFERENT LOCATION.

3 must haves:
1. Vendor management experience (5+ years)
2. Fieldglass expertise (2 to 5 years)
3. Strong oral and written communication skills

3 preferred skillset/experience:
1. Strong Excel skills
2. Business Process experience
3. Data analysis experience


*Interview Process - Phone screen first then video
*Will OT be required? If so, was the estimated amount of hours each week: once in a while, up to 5 hours max but not usually
*Are you only considering local candidates? Yes
*What are the normal hours? 8 30 or 9 to -5 30 6
* 5 years of vendor management, 2 years of Fieldglass experience.
*Responsible Self Starter/Decision Maker


Summary: Under the guidance and direction of Vendor Management Lead; coordinate, administer, oversee, and organize resource requirements (staffing of Fieldglass Contractor Personnel to meet evolving business needs that predominantly center on building out telecomm RAN infrastructure) between internal customer team requirements and external identified vendors of those contracting resources. Support all required activities from development of job requirements, search and selection of candidates, through on-boarding, (including all required documentation and support data), and full life cycle management, including managing things like time-off requests and offboarding. Additionally support time reporting and invoice vendor invoicing processes. The Vendor Manager will also schedule and hold meetings with appropriate departments, Points of Contact, vendors, and upper management. Essentially, the Vendor Manager serves as a central point of contact responsible for coordinating all existing and evolving activities, resources, equipment and information necessary for ***s Deployment Direct staffing program.


Responsibilities, job skills, functions and requirements include but are not limited to
Day-to-day:
Overseeing deployment staffing needs of internal CATs (Customer Account Teams)
Liaising with SEA vendors to fill requirements in a timely manner
Processing and ensuring all required documentation is received for on-boarding
Create and update project documents, schedule meetings, create agendas and minutes
Collect weekly time reports via Fieldglass workforce management platform, compile into Master workbook, and work with CAT teams to validate time, including OT/Additional time approvals
Prepare and send monthly Approved Time Reports to vendors for invoicing
Validate vendor invoice against Approved Time Report and send to AP team for final review and processing, via Fieldglass workforce management platform
Review Contractor Personnel expenses against agreements and travel policy
Document, in Fieldglass, Contractor Personnel contact information (phone and vendor provided email)
Create and update process and data flows and other project documentation regarding project phases, risks, issues, open questions, and assumptions
Act as the point of contact and communicate project start/end dates, extensions, replacements to vendors
Troubleshoot all vendor problems and present to management as required
Ensure to track, report and provide feedback on vendor performance
Liaise with clients to identify and define project requirements, scope and objectives
Make certain that clients needs are met as the project evolves
Help prepare project proposals, timeframes, schedule and budget, in coordination with Finance and other teams
Monitor and track projects progress and handle any issues that arise
Act as the point of contact and communicate project status adequately to all participants
Create and maintain comprehensive project documentation, plans and reports
Use project management tools: Fieldglass to monitor working hours, budget, plans and money spend, in concert with CAT and other teams
Update internal and customer databases and tools
Schedule and track timelines for all awarded Services compared to forecasts, for the awarded services
Report and coordinate escalations as necessary, both internally and externally
Coordinating any governance-related activities
Ensuring that identified systems, tools, databases, and the data repository, including Fieldglass, are updated accurately and timely, in accordance with the Contract Documents
Attend Daily/Weekly calls



Occasionally:
Help and coordinate vendor processes and methods to identify (via RFP and other means) and approve vendors
Assist in the preparation of purchase order requests, project proposals
Negotiate vendor contracts or contract amendments

Qualifications
Bachelors degree or Associates degree or equivalent work experience (Bachelors Degree Preferred)
5-7 years of relevant industry experience (data analysis, coordination, etc.)
Strong Technical Skills in math, statistics, and data analysis
Good analytical skills to compile information into useful reports and presentations
This position requires good oral and written communication skills
Proficient in the areas of Microsoft Standard Office Suite (Excel Expertise Required)

Necessary Skills/Attributes (for this position the following skills and abilities must be demonstrated at a proficient level)
Analytical Skills include working with large amounts of data: facts, figures, and number crunching
Strong written Communication Skills are required in the performance of documenting, reporting, updating, and presenting findings, or translating data into an understandable document
Ability to write and speak clearly, easily communicating complex ideas
Critical Thinking skills are required to analyze numbers, trends, and data
Precise attention to detail
Ability to learn in a fast paced environment
Desire to improve self and achieve next level
Team player and works well with other departments, organizations and companies
Completes tasks in a timely manner
Ability to document processes in a logical step by step sequence
Self-starting, able to work independently
Highly organized

Desirable Skills/Attributes (for this position demonstration of the following skills and abilities at a proficient level or expert level are highly desirable)
Business Process experience (engineering and/or innovation)
Experience or expertise with Fieldglass, SAP or similar Workflow platforms
Fieldglass contracting management, ideally in telecom industry
Device logistics experience

Physical/Mental Demands and Working Conditions (The position requires the ability to perform the essential
Comments for Suppliers:

Apply

IT Project Manager/Program Manager

Job Reference: 20-06559 Type: * Experienced security project manager to drive security initiatives supporting product and platform security. The ideal candidate is highly detailed, process oriented and organized with excellent communication and facilitation skills; can communicate effectively with various audiences - engineers, technology leaders, business leaders to discuss security issues and strategies for remediation
* Demonstrate depth of understanding of key security program initiatives and projects, ensure delivery of project/program(s) requirements.
* Demonstrate depth of understanding, involvement in development of security goals/strategies of program(s) and communication to the cross functional teams.
* Participate in collecting, validating, and documenting business and technology requirements.
* Manage project plan, scope, and schedule while focusing on timely delivery; lead delivery planning for assigned projects; organize and lead project status and working meetings; prepare and distribute progress metrics and reports; manage project risks and issues, while quickly escalating issues to stakeholders as appropriate; timely and effective delivery of defined project deliverables.
* Perform project team task assignment and track task statuses, while holding project teams accountable for their commitments and removing roadblocks of their work; leverage organizational resources to improve capacity for project work.
* Collaborate with stakeholders, technical engineers and developers, and product managers on definition of requirements, tools and technologies.
* Work with team and cross-functional leaders to resolve and influence issue resolution and keep projects on track.
* Serve as a main point of contact for stakeholders about program details and status.
* Create and publish regularly scheduled and/or ad hoc executive and program status reporting

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Operations Program Manager

Job Reference: 20-06437 Type: *** is seeking a process and customer-oriented Operations Program Manager to work on the Legal Learning team and partner closely with internal stakeholders and outside vendors to deploy a variety of learning solutions and complex curricula. The objective of this role is to act as an operational consultant to execute learning processes for Legal and compliance training to meet legal, regulatory, and audit requirements. This is a challenging role for someone who enjoys both strategic and tactical work, seeks to drive and optimize processes, and is passionate about scaling learning and development at an enterprise level.
The ideal candidate will:
Serve as a course administration expert to our primarily Legal partners to help drive our course deployments
Create and manage a project plan used to evaluate and execute complex assignments
Utilize systems and tools (Smartsheet, Quip, Salesforce, Google G Suite, etc.) to create efficiencies in work.
Analyze and provide recommendations to address existing problems.
Develops creative solutions in preparation for unforeseen issues.
Support our internal Legal community by driving impact through collaborative working relationships
Be able to network with, and appropriately identify and involve key internal stakeholders to influence outcomes in cross-functional settings
Provide clear and constant communication and escalate issues in a timely manner

Responsibilities
Maintain project plan and complete operational processes and deliverables to help ensure effective, trouble-free e-Learn and in-person course launches to our targeted audiences
Actively and effectively partner with Legal L&D Program Managers and Legal SMEs to
support new and ongoing course deployments
Document and provide course deployment requirements (e.g. reoccurrence) which
informs the correct course configurations and assignment of course curriculums
Draft and maintain course playbooks, key deployment changes, course requirements,
and other standard operating procedure documents
Track and report course key metrics and performance measures to key stakeholder as
required
Drive course impact by leveraging data to implement best practices that increase
enrollment, discoverability, and consumption of our learning content
Develop and document effective course communication escalation strategies to help
drive compliance course completions
Provide oversight for e-Learning course maintenance, ILT event management, class
session forecasting, group / target audience assignments, and learner enrollments for all
assigned programs
Prepare and facilitate course quarterly business review meetings with stakeholders
Provide course learner support for assigned courses by resolving issues or routing cases
to appropriate team members to resolve
Work with People Operations, Engineering (Eng), People Insights, and Legal Data teams
to root cause potential LMS, reporting, or learner support issues
Drive the execution of all learning related audit control testing and support any
operational audit initiatives
Identify and communicate system and process issues to Legal L&D and make
recommendations on programs to drive operational efficiencies

Minimum Qualifications
Strong experience with Learning Management Systems, Google cloud applications, and
Microsoft Office
Project management and process improvement experience
4+ years of experience managing learning projects
e-Learning and Instructor-led course deployment and management experience
Analytical and data reporting experience
Experience working cross-functionally with various seniority levels and teams
Understand and apply comprehensive learning operations knowledge to execute effective course deployment strategies to global audiences.
Strong and effective in written, verbal, and presentation skills
Apply analytical and critical thinking skills quickly and accurately in a high-pressure situation
Detail-oriented, data-driven, and customer-focused professional who can pivot priorities based on changing business needs
Operate independently in fast moving, stressful situations while managing mission critical tasks
Comfortable dealing with ambiguity and working within the context of a new team in the process of building out an operations program
Anticipate needs before being asked, identify opportunities to improve processes and create efficiencies
Be able to handle multiple projects simultaneously, prioritizing workloads to meet competing deadlines

Preferred Qualifications
2+ Cornerstone LMS Administrator experience
Experience in Learning & Development, Legal Training Operations, or HR / Human
Capital Consulting
Experience working with third party vendors
Experience working with or in support of global, inclusive, and diverse communities
Experience working with SalesForce

Apply

Administrative Services Associate

Job Reference: 20-06413 Type: Job Description: This position will be in support of retrieving charts for the HEDIS Medical Record Review (MRR) annual project. The HEDIS Coordinator will work directly with HEDIS MRR Program Manager, the Administrative Leads and assigned MRR Reviewers to coordinate the detailed work of the reviewers as part of the overall process.
Call provider offices & hospitals to request medical records.
Flag accurate chase status and retrieval method in data entry in tool (Inovalon QSHR software)
Coordinate with Lead to manage pursuit workload
Communicate with teams to Communicate with BSC MRR Team to effectively manage project assignment
Will work as a member of a team to coordinate and maintain a system to organize the medical records and other materials/resources which are required for the overall MRR processes to work and flow effectively
Make follow-up calls regarding expected charts, provide information to offices
Monitor RightFax, email inbox, scan medical records, send fax requests to providers, prepare and sort received mail
Research provider information and claims information using online websites/internal applications
Daily use of Microsoft Excel to manage various projects and report to leads on progress and barriers
Perseverance to find the correct information to retrieve the medical record
Other duties as assigned, including possible minimal traveling

Apply

Quality Engineer-MTS-Specific Skills Selenium-Java-Jenkins-Web Services-CIO Org

Job Reference: 20-06259 Type: Manager is open to direct supplier contact Melita Govsheev [***]

**Please note that *** requires a *** per hour minimum wage forallcontractors.
Bachelors Degree or equivalent
- Preferred 5+ years relevant experience
- Two SFDC certifications
- Good understanding of a functional area primary technology and platform
- Demonstrated ability to execute on features of medium to high complexity within his/her functional area.
- Partners with a more senior engineer to deliver complex features.
- Written code that others can understand, support, maintain, and expand.
- Demonstrated consistent, successful delivery over time.
- Considered a good problem solver who can identify root cause within functional domain and collaborate to identify root cause across system boundaries quickly
- Aware of interdependencies between his/her functional areas and other functional area, both upstream and downstream.
- Basic understanding of the architecture of the major functional platform(s) within the group or BU
- Recognition of when to configure vs. build
- Work needs direction and oversight from a more senior member of the team
- Partners with a more senior engineer to deliver very complex or foundational features.
- Solid understanding of a business area and multiple processes within that area.
- Able to actively participate in functional process discussions (level 3-4)
- Understanding of immediate upstream / downstream impacts from functional decisions
- Understanding of underlying data schema, data definitions and relationship to process
- Demonstrated understanding of both industry and SFDC-specific policies & practices. Applies them to his/her work effectively.
- Track record of delivering on features of medium complexity over a period of time
- Track record of meeting sprint commitments
- Minimal code rollbacks or post production bugs.A highly experienced professional with a full understanding of area of specialization; Has wide-ranging experiences, uses professional concepts and company objectives to resolve complex issues in creative and effective ways. All software engineers must be well versed in Agile Methodology
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors.
Exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results. Internal and external contacts often pertain to company plans and objectives.
5+ years experience in developing test strategies
3+ years of current and demonstrable experience developing UI and API test automation
3+ years of current design and development experience in OOP, preferably Python
3+ years of automation or testing experience with XML and web-based SOAP/RESTful services
1+ years of experience with Microsoft SQL and/or Transact-SQL
Following will be considered as PLUS:
Testing experience of ***.com
Experience in frameworks like Junit/TestNG and CI/CD tool such as Bamboo
Appreciation for CI/CD and DevOps
Team Player: You know how to work with people and understand the importance of building collaborative relationships.

Flexible: You are able to juggle multiple priorities, and can problem solve on the fly.

Fan of Cloud Based-Systems: You enjoy working with a team that uses the Cloud as the Platform and designs systems and builds functionality to get results

Apply

PM Tech 2

Job Reference: 20-06221 Type:
Here's a little more info on specific responsibilities in vendor template form:
Spec writing & driving features [nkramer oversight] -- 80% of time
  • Areas of responsibility will include messaging, APIs for analytics apps, APIs for installing and configuring apps.
  • Writes specs describing what API functionality that a given class of apps needs.
  • Communicate to the team how those apps will work so we know those APIs add up to customer solutions.
  • Write announcements for new APIs.
Protected APIs -- 20% of time
Review API submissions daily (~6/day) -- verify all information is provided and answers conform to policy.
  • Send mail asking customers for missing information, update submissions with answers.
  • Respond to inquiries about submission status.
  • Inform customers upon approval or rejection.
  • Work with engineering to deploy the latest approvals.
  • Periodically audit app's requested permissions against what it actually uses, and suspend non--compliant apps. Existing backlog is ~600 apps.
  • One-time: Create submissions for apps that were grandfathered in the older processes (~50), and get missing information from the app vendor.
Here's a full candidate-ready job description:

MicrosoftTeams isaMicrosoft365 flagship product redefining collaboration and communication industry, and empowering businesses, EDU and GOV organizations to lead digital transformation.MicrosoftTeams has been the fastest growing Commercial Service inMicrosoft's history, has gained extremely positive reactions from the industry and has strong support fromMicrosoftexecutives resulting in massive investments to ensure Teams' Enterprise readiness.
We are looking for a Program Manager to address API needs ofMicrosoftTeams customers.Microsoft Graph is the REST API for Teams, offering a rich set of functionality for accessing the data and messages stored in Teams.
Responsibilities
  • Write specification documents defining what API functionality that writers need to build the apps they want.This will require working closely withinternal engineers, Program Managers (PM) in various partner teams such asAzure & Office365, designers, customer PMs to understand the problem scope and articulate solutions and thereby the overallstrategy
  • Prioritize requirements, and articulate what customer benefit we get by doing each requirement.
  • Present to management & customers a roadmap for the solution area.
  • Provide technical and product leadershiptoa team ofhighly passionateengineers.
  • Work closely with partner teams, building trust, articulating dependency and influencing them to deliver upon a sharedgoal
  • Approve app submissions, and answer customer questions about the submissions.
  • Remain current on industry best practicesas well asthose used across otherMicrosoftproducts.
  • Technical bent of mind to be able to comprehend issues, work arounds, solutions and drive productdecisions
You are a Change Agent. You are not satisfied withstatusquo and are tirelessly challenging existing assumptions and come up with new approaches to tackle problems that are perceived to be unsolvable.

You love listening and working with Customers and Partners. You love setting strategy as well as getting your hands dirty, whether it's building plans, evangelizing them with stakeholders and motivating the team to deliver a common shared goal.

You're a clear and articulate communicator. You show have great empathy for your audience. You're deliberate about your customer needs, and you rely on feedback from users to guide your decisions as well as input from your team.
Qualifications
  • Minimum Qualification
  • 3+ years ofindustry experience across program management or software development
  • A minimum of aBachelorsdegree in a quantitative field (eg:Computer Science, Engineeringetc) or equivalent practical experience
  • Greatwritten, presentation, and verbal communications skills that can be applied across organizationallevels
  • Experience in influencing cross functionalstakeholders
  • Abilityto synthesize customer'sneeds and translate that into productroadmap
  • Abilityto build trust with customers, internal and external partners through quality delivery andintegrity
  • Good product foundation, solution design skills & ability to learn quickly.

PreferredQualifications/Skills:
  • Abilityto quickly ramp up on new technical domains to be comfortable todiscussunderstand and strategically contribute to detailed technical solutions.
  • Abilityto manage multiple projects and be comfortable operating within a fast-paced software andservicesengineering environment.
  • Should be self-motivated, self-directed and aself-starter
  • Knowledge and experience in collaboration and communications space is a plus.
  • Background in REST APIs
  • Adept at data analysis to drivedecisions

Apply

Immigration Coordinator

Job Reference: 20-06192 Type:
The Immigration Coordinator supports the immigration function within the Talent Acquisition department. The Immigration Coordinator is responsible for advising employees applications and paperwork and maintain regulatory compliance.
This position reports to the Immigration Program Manager.
Responsibilities
1. Serve as immigration specialist/resource to client population on-site for all immigration matters.
2. Schedule meetings with client(s) to provide overview of upcoming Client processes (NIV and IV/PR) and answers questions, as needed.
3. Follow up/meet with client to obtain outstanding documentation.
4. Facilitate completion of immigration case submissions by obtaining signatures, missing information, etc. from client.
5. Ensure that client is compliant with posting and maintaining required documentation.
6. Prepare immigration-related correspondence (e.g. employment confirmation letters, invitation letters, travel packets, business introduction letters, etc.) for client, as needed.
7. Prepare, update and manage status reports. Prepare custom reports.
8. Routine case monitoring (i.e. USCIS, DOL, NVC, etc.).
9. Assist with pre-offer immigration assessments, case initiations, escalations, USCIS site visits, Public Access Files.
10. Provides company specific information for H-1B, J-1, TN, and E-3 Client petitions
11. Work directly with employees and Immigration Program Manager to help resolve complex immigration matters, advise on potential risks and challenges, and resolve issues by facilitating stakeholder discussions that balance business and employee needs.
12. Maintain regulatory compliance with all immigration government agencies including US Citizenship & Immigration Services (USCIS), Department of State (J-1 Program and US Consulates), Department of Homeland Security and Department of Labor.
13. Liaise with outside immigration counsel to interpret and apply immigration policies and procedures in a timely manner when appropriate.
14. Manage in-house postings for PERM recruitment. 15. Advise on regulatory changes that may impact the program and/or employees. Assist in executing change and communication plans.
Qualifications
BA/BS diploma or equivalent
Knowledge of US immigration, with minimum 3 years' experience.
Excellent communication, customer service and problem solving skills.
Possess high ethical standards.
Experience working with E-Verify, SEVIS, DOL iCERT, OFLC Online Data Wage, US Client I-94 Admission Records preferred.
Advanced skills in MS suite, including Excel
Ability to plan, problem solve, execute, and multi-task with flexibility.
Extensive reporting, file and document management experience strongly preferred.
Strong interest in the legal field, particularly immigration and global mobility and expanding knowledge and responsibilities in casework preparation.
Ability to demonstrate attention to detail and strong organizational and data entry skills
Meet assigned deadlines and communicate case progress/status/issues to supervisor.

Apply

AR/VR Legal Project Manager

Job Reference: 20-06112 Type: The AR/VR organization is building the next generation of computing devices to bring the world together and make people feel closer. This includes Oculus and Portal products, AR and VR software and hardware, and research and development labs. The AR/VR Legal Project Manager will work closely with legal team members and cross-functional partners to manage and run complex and strategic projects at ***. The ideal candidate will have an ability to see the big picture and incorporate problem solving, critical thinking and tactical execution into their daily work.

Responsibilities:
Promote, manage and deliver the continuous improvement of project activities and delivery
Display effective organization skills and manage multiple and sometimes competing priorities
Facilitate requirements gathering and drive creation of integrated project plans and timelines
Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed
Regularly report the progress to the stakeholders
Drive standardization of delivery and activities to provide efficient service, including assisting with overall team organization
Demonstrate sharp attention to detail in executing and reviewing work products to ensure the highest quality deliverables in the allotted timeframe
Integrate and synthesize information from multiple teams, including legal and product, in order to analyze complex issues, mitigate risks and solve problems
Help lead multiple work streams and/or project teams to execute against project plans
Help organize large team trainings and events

Minimum Qualifications:
3+ years of program/project management experience
Strong communication and coordination skills
Experience working on legal, compliance, privacy, and/or security related projects
Experience leading departmental and company-wide projects
Experience managing a diverse set of stakeholders and cross-functional teams from project initiation through close

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Support Specialist Lead, WhatsApp Business API

Job Reference: 20-05977 Type: We are seeking a customer support extraordinaire who is passionate about helping customers resolve their issues, ready to work alongside our frontline team to improve our customer support experience, and wants to make a positive impact on an emerging team. The ideal candidate is someone who has worked in a product support or technical support environment as a lead and/or QA within the technology or social media industry.


RESPONSIBILITIES
Serve as team lead for our global front-line team through consistent coaching and supervision to ensure we meet/exceed all key performance indicators eg. SLA, Response Time, CSAT, etc.
Conduct weekly and daily planning to efficiently allocate workload to agents, monitor queues for variations, and adjust as necessary to balance capacity
Manage scheduling and coverage for the globally distributed team
Manage escalations, aggregate customer feedback, and suggest process enhancements
Work closely with XFN teams to drive resolution of escalated and aging tickets
Report on weekly, monthly, and quarterly metrics/insights to keep cross-functional partners informed of support performance and customer sentiment
Implement and manage a Quality Assurance process to ensure agents are providing timely quality responses, following escalation guidelines - provide coaching as needed
Partner with the Enterprise Operations Program Manager(s) to flag any process gaps or suggested enhancements in support processes or tools

Essential Skills/Experience:
Minimum 2 years of prior relevant people management experience
Ability to follow internal escalation paths across multiple tiers of scaled support
Customer-oriented mindset with demonstrated understanding and empathy
High attention to detail, with an ability to execute standard workflows while also adapting appropriately to business and process changes when necessary
Excellent communicator with the ability to clearly explain technical steps to a non-tech savvy audience
Creative problem solver with experience optimizing operational flows for scale
Demonstrated ability to prioritize in a fast-paced environment with competing priorities
Collaborative team player with "get it done attitude
B2B technical support experience is highly desired
Strong written and verbal communication skills
Preferred Skills:
Understanding of basic API functionality and principles
Basic understanding of a Web stack; basic scripting experience
Experience with an API Testing tool (ie. POSTMAN, SoapUI)
Perfunctory SQL

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Project/Program Manager

Job Reference: 20-05816 Type: Description/Comment:Summary: The main function of a non-IT project manager is to plan, direct, or coordinate activities in such fields as engineering, research and development, financial systems and product roll-out, etc or any other non-IT based project. Job Responsibilities: Coordinate projects, making detailed plans to accomplish goals and directing the integration of technical activities. Facilitate projects, lead chartering sessions, develop/validate network diagrams, and lead integration and compression sessions. Function independently to lead a large, diverse program or project planning session. Adapt to diverse business climates. Provide input for staffing and support of programs and create accurate and detailed schedules. Mentor and train new staff members. Work with the project team to interpret and communicate Voice of the Customer (VOC), Voice of the Business (VOB), and Critical Customer Requirements (CCR) to develop a comprehensive Work Breakdown Structure (WBS) to reduce program risk and enhance project schedule quality. Skills: Very strong verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills. Strong ability to work independently and manage ones time. Strong leadership and mentoring skills necessary to provide support. Strong meeting facilitation skills and ability to influence others without having authority. Ability to work in a team environment. Possess extensive knowledge of project management software (Primavera or MS Project), MS Office (Excel/Word/PowerPoint), Adobe Acrobat, and Web Publishing tools. May require knowledge of other software tools such as project accounting systems. Education/Experience: Four year college or university degree. Experience in engineering, product development, purchasing, or IT highly desirable. PMP certification preferred. 8-10 years experience required.

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IT Project Manager/Program Manager Sr.

Job Reference: 20-05811 Type: * Experienced security project manager to drive security projects and initiatives supporting Security and Compliance objectives. The ideal candidate is highly detailed, process oriented and organized with excellent communication and facilitation skills; can communicate effectively with various audiences - engineers, technology leaders, business leaders to discuss security issues and strategies for remediation
* Demonstrate depth of understanding of key security program initiatives and projects, ensure delivery of project/program(s) requirements.
* Demonstrate depth of understanding, involvement in development of security goals/strategies of program(s) and communication to the cross functional teams.
* Participate in collecting, validating, and documenting business and technology requirements.
* Manage project plan, scope, and schedule while focusing on timely delivery; lead delivery planning for assigned projects; organize and lead project status and working meetings; prepare and distribute progress metrics and reports; manage project risks and issues, while quickly escalating issues to stakeholders as appropriate; timely and effective delivery of defined project deliverables.
* Perform project team task assignment and track task statuses, while holding project teams accountable for their commitments and removing roadblocks of their work; leverage organizational resources to improve capacity for project work.
* Collaborate with stakeholders, technical engineers and developers, and product managers on definition of requirements, tools and technologies.
* Work with team and cross-functional leaders to resolve and influence issue resolution and keep projects on track.
* Serve as a main point of contact for stakeholders about program details and status.
* Create and publish regularly scheduled and/or ad hoc executive and program status reporting

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FAQs

What you need to do, in order to Land Fulfilling Career in Program Management Jobs

Are you a big-picture person? Do you constantly gauge the broader scope of things? Well, with a little effort and the right qualifications, you could be doing this for a living! Program management is required in pretty much every field, from IT to government.

It might sound like a pretty ambiguous term, but it refers to a very specific skillset and job description. In this article, we’ll be taking a look at what being a program manager entails.

So, What Is Program Management?

Program management is the process of managing different projects to make sure that goals are being met on a larger scale.

It‘s important to have an overview of the many projects a company will have running at any given time. The job of a program manager is to use this big picture view to make sure that the larger goals are being met.

These goals could take the form of monetary gain, meeting deadlines, providing clients with a certain quality of service, or fulfilling internal benchmarks.

What Does a Program Manager Do?

In program manager jobs, you would not only ensure that the larger objectives are met, but you’d also set these goals based on the company’s needs.

Your day-to-day would involve working with individual project leads to help them deliver what they need to. Doing this might require giving them an understanding of the broader picture, and why they’re expected to do certain things.

This doesn’t mean that program managers are expected to micromanage the projects they’re in charge of. They simply set the roadmap and make sure that results are seen on time and as planned. They are also required to report on the status of these projects to the upper management and work closely with them to frame and deliver targets.

What Qualifications And Certifications Do You Need?

If you’re applying for a program manager position, you need to have at least a bachelor’s degree to be eligible for the position. Some companies look specifically for candidates who have degrees in business administration or finance, but many also prefer candidates who have specialized in IT.

Having prior experience as a program manager will bump up your pay grade and open more growth opportunities. Another way to speed up your career growth is to get certified.

The Program Management Institute (PMI) offers certifications that will greatly improve your value to a company. This is important once you have a certain amount of experience in the field and want formal recognition of your program management skills.

Some of the certifications offered by PMI include Project Management Professional (PMP), Certified Associate in Project Management (CAPM), and PMI Professional in Business Analysis (PMI-PBA). All these certifications require a certain amount of experience and formal education. The details can be found on the official PMI site.

What about Specific Skills?

Besides your qualifications, you need to have an aptitude for the profession. Excellent communication skills, organizational skills, and the ability to deliver under pressure will definitely be useful. A solid understanding of finances and business administration would go a long way towards speeding up your career growth.

Other skills that greatly improve your career include strategic project management, budget management, process improvement, and business development.

Scope and Compensation for Jobs in Program Management

Both program and project management jobs are in high demand, and this demand continues to grow every year. If you obtain the necessary qualifications and skills, you’ll be working directly with CEO’s, presidents, or vice-presidents of companies once you’ve obtained enough experience.

According to Salary.com, the median pay for program managers is at $79,904. This can go up to $136,527 once you have the necessary experience and expertise.

Program management careers are fulfilling and will let you tackle challenges head on, and from the big-picture point of view.

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