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Logistics Specialist 5

Job Reference: 20-04460 Type: Job Description: Max Bill Rate: ***/hr

Common areas candidates fall short:
- Candidates that have logistics or warehouse management experience are NOT a fit for this role. This is all forecasting and planning.

Key experience the last hire had that the manager will look for again:
1. Forecasting experience in a retail environment
2. Forecasting and Planning analytics
3. Experience in Consumer Electronics 
4. SKU/week-level product forecasting
5. Collaborative Planning
6. Knowledge of supply chain best practices (mentoring other planners and new hires).
7. Strong excel and Tableau skills

Supply Chain Management; eCommerce Forecasting and Planning Manager:

The Forecasting and Planning Manager is responsible for understanding and accurately calculating all the demand influencing factors for specific products and product families. Getting to the most accurate demand forecast requires working closely with Product, Sales, Marketing, and Finance by leveraging best in class processes like CPFR and S&OP to develop consensus forecasts. Demand Forecasts will feed into supply planning and requires balancing being fully in stock against driving excess, obsolete, or aged inventory. The eCommerce Forecasting and Planning Manager will design and execute strategic objectives, define data and reporting requirements and process improvements to scale management of the eCommerce business and enhance the customer experience. This will require collaborating among Supply Chain, Customer Service, IT, and other teams.

Job Responsibilities:
1. Develop and manage the forecasting of demand and supply for specific products sold through SEA eCommerce to ensure attainment of revenue goals, optimization of in-stock and fulfillment rates, and customer satisfaction.
2. Confer with fulfillment sales management, business management and SEA Supply Chain Management on demand planning and forecasting assumptions and analysis.
3. Prepare reports and statistics related to the demand planning and forecasting function
4. Measure key performance indicators to track and evaluate forecasts made, to assist in assessing the effectiveness of the demand planning & forecasting function.
5. Manage weekly CPFR processes with internal partners
6. Develop effective S&OP management to drive consensus and accuracy in demand plans
7. Run day to day business operations of eCommerce Demand planning by reviewing open orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on ***.com
8. Work with our Supply Chain team and category managers on improving backorder, EOL, replacement, and order exceptions to pro-actively prevent order issues
9. Create documentation and standard operating procedure documents
10. Develop requirements for reporting, forecast automation, and process features
11. Partner with data scientists to develop and improve forecast automation
12. Manage customer Promise Dates for shipping and Partner with Customer Service on "Where's my Stuff" inquiries
13. Develop and maintain constructive and cooperative working relationships with all stakeholders
14. Develop strategies to mitigate risk, prevent obsolescence and aged inventory

1 Scope (*** employees, and other resources)
a Knowledge of direct-to-consumer eCommerce business processes and best practices, in order to inform decision-making processes
b Responsibility for eCommerce forecasting and product supply, managed in a manner so as to ensure attainment of revenue goals and to optimize customer satisfaction through best in class fulfillment.

Education and Experience
a Supply chain experience, with a focus on demand planning, preferably within an eCommerce business.
b Prior experience in a consumer electronics manufacturer and/or retailer strongly preferred.
c Strong knowledge of eCommerce best practices and trends;
d Ability to navigate the *** organization to gather information, elicit feedback, gain buy-in, and engage others in B2C activities
e Strong analytical, problem solving, and decision-making skills.
f Excellent communication skills (verbal and written)
g Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.
h 5 - 7 years of equivalent work experience required.
i College degree required - Bachelor's degree.
j Proficiency in all components of Microsoft Office Suite.
k Knowledge of Tableau is a plus.

Key Competencies
a Knowledge of direct-to-consumer eCommerce business practices and operations is highly desirable.
b Experience in leading eCommerce supply chain management function, preferably within an IR500 retailer, is required.
c Product/category experience, for consumer electronics and/or technology products, is desirable.
d Knowledge of premium brand channel sales, marketing, and operational processes is desirable.
e Extreme attention to detail is required.
f Ability to clearly articulate assumptions and risks is required.
g Statistical forecasting experience is a plus.
h Customer focus is critical.

Retail (preferably Consumer Electronics) experience is a must. Must be strong in data and analytics and in communication.
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Sales Representative

Job Reference: 20-04293 Type: Job Description: Position Summary:

Sr. Manager, National Retail Sales - Client's will be responsible for sales (major account sales, distribution, product sell-through) to maximize *** market position, product penetration, and profitability within Client's partner channel for retail sales. The role directs the use of all *** resources, economic and personnel, to achieve the assigned sales goals and business objectives. Develops and directs the implementation of one or more major account plans. Manages the major account plan implementation nationally through coordination with other division sales managers in a matrix structure. Develops account strategies and positioning activities for all accounts. Responsible for acquiring and managing customer contracts, product commitments, and purchase orders, promotions, promotional spend, device launches, sales reporting and weekly calls with internal and external customers. Directs all sell-through programs nationally as implemented by other *** sales personnel in other division territories. The most critical performance measurements and the incentive compensation for this position are based on sales within assigned major account(s), sell-through volume within assigned division, and the management of sales expenses and marketing development funds/budgets (MDF/SD) within the assigned division.

Common Essential Duties And Responsibilities
Drive national retail strategy, in partnership with SEAs National Retail team for Client's account.
Achieve quarterly sales targets for national retail channels (both volume and revenue)
o In doing so, develop and implement high-impact, channel programs and promotions
Build strong working relationships with Client'ss Indirect Team at the carrier as well as Client'ss key distributor partners (i.e. Ingram Micro, Ice Mobility, Reliance).
Provide strategic direction to field sales organization and local market teams to ensure national retail alignment at a local level.
Partner closely with key internal stakeholders -- i.e. Marketing, Product, Business Planning, Finance
Develops and manages marketing strategies and plans with national account managers to improve competitive advantage within the assigned division.
Ensures profitability of sales and marketing activities within assigned division.
Identifies and develops proactive plans to correct marketing issues within the division.
Ensures adequate training for customers in product features, functionality, and user applications to promote *** over competitor products.
Initiates and manages proactive strategies to take advantage of sales opportunities.
Directs marketing initiatives through special events and manages MDF/SD funds/budgets to promote sell-through.
Provides excellent customer service and develops and maintains positive customer sales relationships through sales calls, customer visits, and overseeing customer product deliveries.
Makes regular sales calls to key customers regional and national accounts within assigned territory.
Takes proactive initiative to improve customer sales performance.
Participates as a member of the key product launch committees that affect assigned major account(s) to ensure effective launch of new products nationally.
Develops strategies and new product roll-out plans, deliveries, and inventory of assigned headquarter national account(s) and for all carriers/channels within the assigned division.
Identifies and draws attention to critical *** market issues and business development opportunities.
Plans launch strategies for assigned division in conjunction with national initiatives.
Identifies new sales opportunities/channels and openly shares business development information and opportunities with other managers and team members.
Effectively monitors marketing development funds to ensure most cost effective use of resources.


A Bachelor's Degree in Business, Marketing, or a business-related field from an accredited college or university, or equivalent work experience.
10 + yrs. telecommunications product sales or marketing leadership experience at a territory, division, or national account sales level.
Ability to quickly identify market and sales opportunities within wireless product technologies.
Must be able to work independently and with remote teams
Experienced in wireless equipment technology sales strategies and marketing methods.
Self-directed leader and developer of others.
Must be able to write, read, analyze, interpret, present, and explain wireless terminals technical product and development materials.
Must have experience with Microsoft Standard Office Suite and extensive use of presentation software within a Windows/NT LAN/WAN network environment.

Necessary Skills/Attributes

Demonstrated ability to interact at all levels within customers organizations and within the SEA organization. The ability to negotiate with and convince others including customer leadership, VPs, directors & managers, staff, and vendors with opposing views to accept/approve plans, technical and project recommendations.
The ability to plan, organize, and prioritize multiple projects, sales and promotional programs, and simultaneous performance objectives.
The ability to write, read, interpret, explain, and act on thorough understanding of technical documents, engineering materials, and contracts (or related documents) based on corporate legal and customer applications, engineering standards, and business philosophy.
Ability to make professional sales and business presentations in writing, through emails and reports, or orally, including complex business and technical matters to an audience of high technical skills, management, and operational experience.
Ability to direct sales staff to achieve customer sales objectives, team goals, and results within established time frames and requirements. The ability to develop specific sales and business plans and metrics, clearly define results to be achieved, make decisions, give direction, and measure individual/team performance and sales results.

Physical/Mental Demands and Working Conditions

Work is generally performed in an office environment.
Operate a computer keyboard and view a video display terminal 25% of work time, including prolonged periods of time.
The movement and transportation of equipment, most of the time under 25 pounds.
Performs work under time schedules and stresses which are normally periodic or cyclical, including time sensitive job stress, fatigue, unpaid over-time, intellectual challenge, constant technical data feedback, language barriers, and business management stress.
Machines, tools, equipment, and work aids representative and commonly associated with PCs, printers, and office work areas.
Frequently works additional hours beyond normal schedule.
Frequent travel to customers, trade shows, or SEA sites of 25% of the time.
Under very little direct supervision with a high level of responsibility to apply general policies and guidelines where decisions are seldom monitored and consequences of decisions adversely affect operating results and management decisions.
Complete access to confidential company data where disclosure may jeopardize the companys competitive position.
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Operations Manager

Job Reference: 20-02794 Type: Job Description: Max Bill Rate: ***/hr

This role will be supporting consumer electronics business and will involve more manual type processes (gathering product, SKU updates, collecting data/information).

Top 3:

1. Passion for Ecommerce - familiarity with the field
2. Ability to manage data and prioritize a high volume of tasks
3. Ability to build relationships (this individual will be working with 3rd party logistics partners, transportation team, supply chain, logistics team. Working with Product Management team to ensure product is set up.

Best vs Average:

- Ecommerce experience.
- Experience working with a high volume and tons of orders.

eCommerce Fulfillment Manager (CE)

This role is to support our eCommerce D2C Consumer Electronics business and will work on coordinating improvements with our 3PL partners to support growth and achieve our targets.
Major Responsibilities:
Coordinating with CE Logistics and 3PL on physical inventory process
Coordinating with CE Logistics and 3PL on returns handling of inventory
Coordinating with 3PL Warehouse Fulfillment Operations on outbound shipment capacity, planning, and special launches
Managing 3PL costs and providing review / reconciliation of monthly invoices from Fulfillment and Parcel Carrier charges
Managing 3PL transportation costs, optimizing spend, and building ways to deliver fast while lowering costs. Review / Reconcile / Approve the monthly invoices for Transportation on Mobile and CE businesses
3PL monitoring and reporting of SLA results and improvements

Background, Experience& Qualifications:
2-3 years relevant experience within operations, supply chain, and / or logistics required
Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application
Exceptional Microsoft Office (Excel) skills preferred
Must be able to work full-time in our NJ office with some travel to our fulfillment center(s)
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