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Marketing Coordinator

Job Reference: 20-07611 Type: **Position is open to all remote US locations

The Academic Program Coordinator assists the Manager, Academic Marketing to increase Tableaus exposure in the education market by putting Tableau into the hands of students and instructors. This role will support a wide variety of programs including: program fulfillment, email campaigns, webinars, events, web marketing, and various research projects.----------RESPONSIBILITIES INCLUDE: ------ o Researching education institutions to target for expansion
o Conducting outreach to drive more TfT engagements
o Helping review and edit collateral, newsletters, case studies, and blog articles to further promote the Tableau for Teaching program with the academic audience
o Analyzing performance data, building dashboards, and tracking key program metrics
Support the growth of the Tableau for Students (TfS) program by:
o Fulfilling TfS manual verification requests
o Researching education institutions to target for student expansion
o Editing newsletters, case studies, and blog posts to further promote the Tableau for Students program
o Analyzing performance data, building dashboards and tracking key program metrics
Own and drive the social media strategy for academic programs
Own and manage the development of promotional items and collateral
Regular, predictable job attendance
Other duties as assigned
----------SKILLS: ----------- degree in marketing, business administration or communications; ------ business experience preferably in a marketing environment; ------ Sales & Marketing experience; ------ Excel; ------ ***.com application experience; ------ customer service orientation; ------ Years of Experience: 0-2

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Trainer 1

Job Reference: 20-06342 Type: Job Description: Social Support Trainer

Purpose: Looking for a Trainer that can: Create and/or maintain all training related to social support programs, assessment of performance measures to determine development training needs and create; partner with QA to create and implement improvement plans. Ensure all product training is met by the vendor for social support programs.
Objective: Fulfill Social Support Trainer for HA Retailer Reviews, Social Media Support and *** Community. As a result of the above, the ultimate goal is to provide guidance, support and maintain all goals/KPIs set for HA retailer reviews, Social support & *** community. There is currentlyno trainer in place for social support.

Channels of Support -
a. HARR: Home Appliance retailer reviews is a specialty program. Both questions and reviews are answered for HA products. Support is provided to ***.com reviews, Home Depot, Lowes, Best Buy, JCPenney, Walmart, Sams Club, Target, Costco and Client.
b. *** Community: A group of unified individuals are encouraged by our moderators to interact with each other and hold open discussions about their common interest, goals, etc. Moderators direct conversations based on topic, moderate to prevent in
c. Social Media Support: Provide consumer support through social media channels, Client and Twitter.


The main function of a trainer is to conduct training and development programs for the social support programs (social media, community and retailer reviews). This person is responsible for collecting information, conducting research, and creating training materials.

Responsibilities:
Research and recommend best practices for social support using analytics, industry research and ongoing testing
Stay up to date with social media industry trends related to customer support
Monitor, evaluate and record training activities and program effectiveness
Offer specific trainings to help workers maintain or improve job skills
May assess training needs through surveys, interviews with staff, focus groups or consultation with managers
Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials
Present information using a variety of instructional techniques and formats, such as role playing, simulations, team exercises, group discussions, videos and lectures.

Skills:
Verbal and written communication skills, attention to detail, customer service and interpersonal skills
Ability to work independently and manage ones time
Basic knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects
Basic knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, and leadership technique
Basic knowledge of media production, communication, and dissemination techniques and methods
Basic knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods
Previous experience with computer applications, such as Microsoft Word and PowerPoint

Education/Experience:
3 years of Social Media experience
Bachelor's degree in relevant field or equivalent experience/training required
0-2 years related experience required

Looking for candidates w/ the following
1) 3+ years of experience specific to social media programs & tools/processes. Must be able to understand difference b/w social platforms (such as Twitter, Client)
2) Experience in content development/writing; must be able to create formal training decks (if they have any sample decks to provide w/ resume that would help qualify the candidate!); must be great w/ PPT
3) Understand different levels of teaching/training; looking for a quick-learner.
4) Superb communication skills; able to interpret feedback and offer resolutions
5) Able to come up improvement plans to help develop agents for social support programs
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Operations Manager 3

Job Reference: 20-06340 Type: Job Description: Social Support Manager
Purpose: Overseeing the social support program with creativity and strategy. Planning and implementing.

Social Support Manager Job Description -

The main function of a social operations manager will serve customers by planning and implementing social support strategies and operations; improving systems and processes; managing vendor staff. This role will be responsible for ensuring that all activities within the operations team are driving team KPIs and delivering business results.

Responsibilities:
Maintains and improves social support operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; carrying out system audits and analyses; managing system and process improvement
Assist in identifying, evaluating and escalating product issues through the correct internal channels
Manage social reporting needs for *** business and operations stakeholders by liaising closely with social operations vendor
Organize social reporting processes and delivery for effective and efficient reporting activities
Handles last minute requests for reporting and social-related updates and/or issues
Ensure social support teams have the most up-to-date information, content and processes for response related to issues
Manage social support training needs as required
Collects social vendor overtime hours and additional expenses and routes to proper teams for approval
Ability to collaborate and influence a variety of business and operations stakeholders within the organization
Travel 10-15% of the year

Skills
Excellent communications skills
Customer Focus
Experience managing customer service vendors a must
Exceptional reporting and analytical skills
Proven problem solving skills
Thrives in fast-paced environment
Ability to handle stress and multiple projects with competing interests for time
Able to work overtime or on weekends as needed

Education/Experience:
Bachelor's Degree in related field or 10+ years experience
5+ years experience managing customer service operations (required), virtual experience a plus
2+ years experience in social and digital servicing channels (preferred)


Please submit candidates w/ the following must-haves:
- Ability to manage social media and support team w/ social events and operations.
- B/g in Social Media or Literature
- Ability to create various content and training in various regards - training, processes, verbiage of reports & produce ad hoc reports
- Analytical in every sense w/ strong problem identifying/solving skills; not just data driven.
- Ability to work independently with ambiguity and handle multiple projects at once
- Highly analytical sense of social aspect of the business and what drives it
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