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LMS Administrator

Job Reference: 20-08113 Type:
Description: This position ensures superior LMS support within the organization. Responsibilities include but are not limited to:

Provides customer support and administration of the LMS for multiple business units. This would include responding to learner phone calls and e-mails via Salesforce and IT Helpdesk tickets regarding on-going LMS issues such as login and password retrieval, archiving, course logistics, and any other end user issues
Develops help documents and training presentations in support of the systems.
Provides support to course designers in the areas of system requirements, multimedia storage, course cloning, coping, backing, retrieving and setup processes within the LMS.
Responsible for LMS administrative functions such as:
Management of courses, including but not limited to; updating course properties, creating courses, curricula, certifications and enrolling users using the wizard, template(s) , assignment rules and or batch processes, course utilities i.e. import, export, archive, restore, etc, course configuration options, course catalog.
System Management pertaining to; authentication, integration, configuration, and context, system information: i.e. registration and performance, and ability to interpret logs in order to identify appropriate action.
Execution of User Provisioning, including but not limited to; user accounts: i.e. batch create users, change passwords, and customize information, etc, institution roles: i.e. create, assign, remove, and / or apply, system roles i.e. create, assign, remove, and / or apply.
Configuration, creation and management of report subscriptions, and documentation of the LMS Reporting environment and all customer reporting needs.
Interacts with other organizations designing and delivering support roles, resources, strategies, and initiatives to maximize and integrate superior cross-functionality. External relationships could include: working with various software and hardware vendors, consultants, and content experts.
Performs other projects as assigned related to the development and maintenance of the LMS.

Minimum Requirements:
Requires prior experience in supporting users of an LMS in technical back end role; familiar with user aspects, problems, implementation, set up and maintenance of online courses; adept at troubleshooting user problems; supportive and cooperative with users. This individual must possess knowledge, as well as the following skills and abilities, or be able to perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Possess advanced technical computer skills, including experience with learning management software (LMS). SharePoint and system testing experience would be a plus.
Bachelor's degree in IT or equivalent technical training & certifications. GxP training is preferred.
At least 2 years of demonstrated LMS administration experience required, preferably in a validated environment.
Proficiency in Saba Cloud preferred.
Familiarity with SCORM compliance.
Proficiency in Microsoft Office software.
Demonstrated ability to handle multiple tasks in a fast-paced environment.
Excellent interpersonal/presentation/communication skills.
Demonstrated superior customer service.


Software Engineer

Job Reference: 20-07757 Type: Storage Administrator with Hardware Experience
Qualification/Skills required, not limited to the following:
-Must have 5+ years of experience in Storage Administration with Hardware Experience. (SAN/3PAR / EMC / Netapp NFS/CIFS)
-Must have 1+ year of OS Administration (Windows 2016, Linux)

-Intermediate experience with installation and configuration including:
a. Features need to know
b. Roles/features
c. Disk management
d. User administration
e. Ntfs permissions
f. Adding san drives /mpio
g. Network management

-Intermediate experience with Client hardware DL 360/380 Gen8, Gen9, Gen10 and BL460 Gen8, Gen9, Gen10
a. Experience troubleshooting memory, disk, array controller battery, hba, flexlom issues
b. Raid configuration/ logical drives
-Vsphere 6.0/6.5 vcenter experience
-Microsoft failover & NLB cluster knowledge and installation experience
-Windows 10 Client Administration
-Linux \ Unix operating systems (Redhat, SUSE, and Solaris)

-Minimum Education: AS Degree in computer science or related field. Plus 5+ years of experience in windows Server Administration with Hardware Experience
(BS degree preferred)

CW will be working with a fast paced team in Chandler. Will support 5 factories and 1 lab in between CH and remotely supporting OR.

****This is an essential position that will require site work however not every minute of every day. They will be able to work from home if there isnt physical site work needed.


Systems Administrator

Job Reference: 19-13311 Type: Description/Comment:Summary: The main function of a systems administrator is to install, configure, and support an organizations local area network (LAN), wide area network (WAN) and Internet system or a segment of a network system. A typical systems administrator is responsible for monitoring network to ensure network availability to all system users and perform necessary maintenance to support network availability. Job Responsibilities: Maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations. Perform data backups and disaster recovery operations. Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. Configure, monitor and maintain email applications or virus protection software. Operate master consoles to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Plan, coordinate, and implement network security measures to protect data, software, and hardware. Skills: Verbal and written communication skills, problem solving skills, customer service and interpersonal skills. Ability to work independently and manage ones time. Basic mentoring skills necessary to provide support and constructive performance feedback. Ability to identify, interpret and evaluate system and network requirements. Knowledge of computer hardware and software as it related to LAN/WAN. Education/Experience: Associate's degree in computer related field required. Bachelor's degree in computer science preferred. 5-7 years experience required.



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