Job Title: Palo Alto, US
Location: Teacher Support Specialist, US
Duties:
• The Chan Zuckerberg Initiative (CZI) is seeking smart, creative, and self-motivated professionals passionate about helping others for a contract position on our education team. The Teacher Support Specialist will work on a team focused on delivering high-quality, empathetic, and delightful experiences for educators, parents, and students using our platform.

• CZI has partnered closely with Summit Public Schools to develop the Summit Learning Platform.

• The platform is developed for middle and high school (grades 6 through 12) and allows teachers to meet the unique needs of every individual student, to ensure every child is set up for college and career success, both academically, and with the life and social skills they need.
You can visit the Summit Learning homepage here to learn more: www.summitlearning.org WHO YOU ARE You are driven by opportunities to innovate. You think quickly, creatively, compassionately, and articulately. You are motivated by the ability to help others. You are passionate about bringing personalized learning to classrooms across the country.
Responsibilities:
• Become a Summit Learning Platform product expert Respond to user reports and requests quickly and with care Troubleshoot problems with users
• Educate users on how to use the Summit Learning Platform Support educators through the Summit Learning enrollment and setup process Partner with engineering to fix technical problems
• Track trends in user requests over time and communicate these trends to the greater team Advocate for a high quality user experience
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the user experience

Skills:
What we're looking for
• Detail oriented with a drive for high-quality output
• Compassionate, empathetic, and eager to help others
• Comfortable working in fast-paced environment; able to adapt to change quickly Ability to pick up new technology quickly
• Strong writing skills, including complete command of English grammar and mechanics
• Able to effectively multitask and remain cool under pressure Self-starter with proven organizational and problem-solving skills Dedicated to ensuring community members receive a superior product experience
• Demonstrate leadership through proactively providing operational feedback to deliver efficiency gains
• Effectively share knowledge and learnings with team Previous customer service experience a plus
Bonus: You have worked in the education field in some capacity
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