Job Description

The Implementation Engineer will have current experience supporting and converting EIA, Channel changes and other items as requested during 3rd shift maintenance windows.
Troubleshooting as needed with HFC Networks, IP Networks, Digital Video, DOCSIS Networks, DAC and SDV may be required. The following skills will be needed for success in this role including:
This role will require Engineer to work from home 3 weeks per month with 1-week potential for work in Denver at client site (team building).

  • Strong problem solving & trouble-shooting skills
  • Excellent verbal and written communications skills
  • Demonstrated problem solving and analytical thinking
  • MOP Execution and understanding.
  • Keep a very detailed timeline, write summary of the activities after work performed.
  • Access and view all data to JIRA and CRQ automated systems.
  • Advanced communication, interpersonal skills

Desired Skills:
  • 3 years Cable Television or Telecommunications Technical Experience with at least 2 years as a Technician or equivalent
  • 2 years DAC / QAM experience or related work history in telecommunications.
  • Communicate effectively with the customer concerning reception problems and services.
  • Will work under minimal supervision, within broad guidelines of procedures and goals.
  • Maintain a professional attitude and appearance at all times.
  • Bachelor's Degree or Equivalent in Engineering.
  • Current engineering experience in the video communications industry desired. Prior experience within the telecommunication or networking industry in either deployment or planning would be beneficial
  • Understanding of telecommunications and data communications network architectures required.

Requires working knowledge of IP networks including yet not limited to:
  • IP Video Delivery solutions
  • HFC networks
  • Troubleshooting and diagnostics experience
  • Conditional Access Systems, DAC, QAM, EAI, Channel Maps
  • VOD, SDV (CVEX or Vertisant) architectures and operations
  • MPEG2, MPEG4, transcoding, & other related technologies
  • Access JIRA & CRQ automated systems for MOP's and data sheets.
  • Access edge QAM, DAC platforms and SDV back office systems for upgrades, configuration updates, etc.
  • Work with NOC and other teams during maintenance windows to ensure smooth progress & troubleshooting.
  • Keep a timeline, write summary of the activities after work performed.