Job Description:
  • Lead daily QR syncs and inform workflow of tactical changes to drive quality in Prevalence workflows
  • Train new QRs regarding effective calibration techniques for Prevalence Workflows
  • Monitor high level quality initiatives across broad workforce to ensure continual quality improvements
  • Evaluate and distribute policy changes (including potential red flags, grey areas, etc) to QRs
  • Monitor trends with QRs in Prevalence workflows including edge cases, hi-pri escalations, other considerations
  • Monitor daily high-level dashboards including volume and labeling quality and make tactical adjustments as necessary
  • Perform audits of QRs work to ensure quality standards are being maintained