Job Responsibilities:
  • Install, maintain, upgrade and troubleshoot enterprise Windows and Linux systems running Atlassian suite products including JIRA, Confluence, Bamboo and BitBucket.
  • Systems, network and database performance tuning specifically around the Atlassian suite.
  • Integrate JIRA with Rally to create and update issues.
  • Development knowledge to integrate JIRA and ITSM Remedy and WorkFront tools for synchronizing tickets in both systems.
  • JIRA customizations and plugin development.
  • Test new versions of Atlassian tools and plug-ins to ensure compatibility.
  • Ensure the reliability and security of the Atlassian suite, environment, third-party products, and associated infrastructural components.
  • Manage and update Software licenses and SSL certificates.
  • Create and customize JIRA projects with various schemes, complex workflows, custom fields, screen schemes, permission schemes, and notification schemes to support projects.
  • Ability to provide off-hours coverage and support for maintenance during outage windows.
  • Work with various Atlassian consumers on the effective use of their Spaces and Projects.
  • Prepare and maintain up to date documentation for internal and external customers detailing a configuration of deployed solutions.
  • Participate in requirement gathering efforts with stakeholders for new requests and enhancements.
  • Collaborate with DevOps and infrastructure teams to create automation solutions.
  • Troubleshoot automation issues and find practical solutions to address barriers, enabling forward movement in the application lifecycle.
  • Solid understanding of continuous integration principles and agile techniques.
  • Strong project management skills and ability to drive a project from ideation to completion
  • Previous experience in a consulting or solution delivery capacity preferred.
  • Provide configuration and administrative support of self-hosted (server) JIRA and Confluence.
  • Build filters, custom dashboards, and reports.
  • Troubleshoot and fix errors common to JIRA Applications and Application servers
  • Administer JIRA instances on a day to day basis. Research and implement Atlassian best practices
  • Manage user, groups and role permissions to projects.
  • Actively develop and improve JIRA skill set by keeping aware of JIRA industry trends, tools, and techniques.
  • Train staff on JIRA/Confluence and navigating our projects and spaces.
Requirements:
  • Bachelor's Degree in Computer Science, Engineering or a related technical discipline, or the equivalent combination of education.
  • Strong experience in Atlassian suite tools and Integration with DevOps Tools.
  • Extensive hands-on Atlassian tools administration experience including installation, upgrades, plug-in development, and installation and testing, and authentication system integration.
  • Integration experience with Atlassian suite tools with other ITSM Tools like Remedy, Workfront, Rally and Pier.
  • Knowledge on Windows and Linux system administration.
  • Strong experience with Java, J2EE, Web Services, XML. Experience using/extending REST API using Java for Atlassian suite applications.
  • Experience with one or more scripting languages (Groovy, Python, JavaScript).
  • Strong database knowledge, experience on writing complex SQL and JQL queries.
  • Experience with cloud infrastructure using AWS/ Azure.
  • Automated Systems Deployment/Management Expertise.
  • Experience with source version control systems like Git, Bitbucket.
  • Strong ability to learn new technologies in a short time.
  • Must possess well-developed verbal and written communication skills.
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