Responsibilities:
  • Responsible for setting up equipment for new hires.
  • Manage asset allocation using asset tracking software.
  • Providing software/hardware troubleshooting across Windows and MacOS platforms
  • Provide support for O365 applications via administrative web console.
  • Provides service, maintenance, repairs and for all computers and peripherals as well as routine moves, adds and changes.
  • Administer employee mobile devices using mobile device management software.
  • Drive communication, priority and know when to escalate problems to onsite Field Technical Principals.
  • Enterprise Office/Exchange 365 account administration.
  • Previous experience deploying network based images via software such as MDT and Deploy Studio.
  • Previous experience managing workload through a task/ticket based support queue system.
  • Experience deploying and troubleshooting Windows 7-10, MacOS, Android, and iOS on an enterprise level.
  • Troubleshooting common desk/client side network problems.
  • A+ certified level of experience troubleshooting desktops and laptops in a Windows and MacOS environment.
  • Must be comfortable and able to lift and deploy 25lb desktop PCs and monitors at employee desks.
  • Linux experience appreciated but not required
×