Responsibilities:
  • Own and drive issues internally with appropriate XFN teams in order to ensure expedited resolution of new remote user onboarding requests, access or authentication escalations or offboarding requests
  • Process remote vendor user access requests for non-intern approved users and coordinate with appropriate teams to ensure provisioning and life cycle management of remote users
  • Create and document an issues log to better understand why there are system discrepancies and provide feedback necessary to keep process documentation current
  • Partner with various teams to understand current process changes, document nuances between orgs, and recommend process and system improvements
  • Edit content on internal wiki in order to ensure the most current process is reflected
  • Work closely with our Enterprise Engineering Support, Network Security, HR, and Vendor Management teams to ensure a fluid user onboarding experience.
  • HR, IT, Network or Identity Access Management experience preferred
  • Exceptional customer service skills and proven ability to perform in fast-paced environment
  • Excellent analytical and problem solving skills
  • Excellent communication skills and ability to handle sensitive matters with tact and diplomacy
  • Capable of exercising independent judgment and ensuring company policies and practices are enforced, while keeping management and external customers up to date
  • Experience tracking and report on dynamic workload and providing updates to XFN teams
  • Ability to interact with all levels of a professional organization
  • Ability to work independently and require little instruction on the day-to-day work
  • Experience with Workday or HRIS system is strongly preferred
  • Strong computer skill including proficiency with MS Office applications
  • Strong Excel skills including the ability to create pivot reports, formulas, vlookups, and charts/graphs
  • Strong attention to detail and accuracy
  • Self-starter and fast learner requiring minimal direction
  • Ability to work as an individual contributor or in a team environment to achieve goal
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