Responsibilities:
  • Deeply understand the architecture and integration points of community support processes, products and policies
  • Analyze complex support flows and provide recommendations for process, policy and product improvements
  • Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts
  • Work with cross-functional partners to improve the community support experience on our existing suite of products
  • Partner with regional teams to develop scalable solutions to support global outsourcing base
  • Use problem solving skills to resolve large and complex business problems
  • Develop end-end program plan, enable systemic reporting and continuous improvement
  • Global travel expected 10-20%
  • Minimum 3-5 years work experience in Project Management with a demonstrated track record of delivering business value using technology solutions in high-tech operations space.
  • Proven project management, interpersonal, and communication skills, with high attention to detail.
  • Strong communication and coordination skills
  • Must be proactive with proven ability to execute on multiple tasks simultaneously
  • Ability to collaborate with different individuals across the organization and within other geographies, and "roll-up the sleeves" in order to accomplish all necessary tasks
  • Strong organizational and time management skills
  • Past experience as an engineer a plus
  • Ability to closely walk the line between business and technology. Experience in Cloud architecture (ex. AWS),SQL Reportinf
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