Job Description:
  • For customer and sales support
  • Centralise all reseller related billing and SFDC related activities
  • Optimise the process, document it and look for quick wins to automate aspects.
  • Train teams on the ongoing execution of the process.
  • For partners and resellers
  • Centralise all bounty payments and calculations
  • Optimise the process to the point of full automation
  • Establish a governance/ audit mechanism to ensure ongoing compliance.
  • Handover governance to team.
  • Basic SQL
  • Salesforce reporting and analysis
  • Process Optimization (Six Sigma)
  • Solid Excel and Powerpoint skills