- For customer and sales support
- Centralise all reseller related billing and SFDC related activities
- Optimise the process, document it and look for quick wins to automate aspects.
- Train teams on the ongoing execution of the process.
- For partners and resellers
- Centralise all bounty payments and calculations
- Optimise the process to the point of full automation
- Establish a governance/ audit mechanism to ensure ongoing compliance.
- Handover governance to team.
- Basic SQL
- Salesforce reporting and analysis
- Process Optimization (Six Sigma)
- Solid Excel and Powerpoint skills