Responsibilities:
• Performs a wide range of duties to support other NOC engineers with regards to installations, debugging, maintenance, upgrades, and general support.
• These skills must be applied across a variety of networking platforms including but not limited to Cisco, FortiGate, Juniper, Versa, Palo Alto
• Utilize network monitoring tools
• Maintain documentation for all processes and procedures.
• Assist in troubleshooting escalations with customers and deployment teams for support issues and activations.
• Support customer activation and break fix activity for managed Wi-Fi, SDWAN, Routers, and Firewalls.
• Answer inbound calls for Service Assurance
• Perform other duties as assigned.

Top Required Skills:
• 2+ years of Enterprise or ISP NOC Experience
• Performs a wide range of duties to support other NOC engineers with regards to installations, debugging, maintenance, upgrades, and general support.
• Experience in networking platforms including but not limited to Cisco, Fortigate, Juniper, Versa, Palo Alto

Top 3 Soft Skills:
• Excellent Communication skills particularly when speaking to customers and vendors.
• Be self-sufficient and handle tasks provided
• Able to work in high paced environment

Education Level and required experience:
• Experience in an ITIL organization
• 3+ years of complex LAN experience
• 3+ years of large scale WAN experience
• 3+ years in an ISP type environment
• One or more relevant Networking and/or Security certifications
• Experience in network security a plus: Device Hardening, IDS/IPS, SIEM, Firewalls, and IPsec, vulnerability assessment and intrusion detection

Additional Requirements:
• Success working in a fast-paced, team-oriented, collaborative environment.
• Up-to-date knowledge of emerging tools and technologies
• Possess excellent customer service and communication skills
• Relevant experience in networking technologies to include TCP/IP, BGP, OSPF, STP, HSRP, GLBP, NAT, QoS, SNMP, VoIP, ACLs, Routing, Switching, Load Balancing, p2p and pmp VPNs.
• Experience in network protocol analyzers/sniffers such as Wireshark.
• Working knowledge of multiple circuit types
• Experience with Virtualization, DBs (Cassandra, MySQL), Scripting (JS, Perl, Python.), Web API integration, Storage arrays, firewalls, and load balancers.

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