Responsibilities:
  • Install and configure Sailpoint Identity management tool on *** managed AWS
  • Deploy and configure new applications to Sailpoint production and non-production swimlanes.
  • Monitor production platform for CPU, Memory and Disc usage and proactively fix any potential issues
  • Monitor application deployed in production environments and proactively resolve system and data issues
  • Work with Developers to triage production bugs
  • Represent Enterprise Operations team in Daily scrum stand ups and planning meetings.
  • Manage queue of cases and work with users and other support teams to troubleshoot production issues.
  • Work with Product owners, BSA to support User Acceptance testing
  • Work with Product owners and BSA to validate and sign off on Supportability functionality
  • Participate in technical design review discussions with solution architect and provide feedback.
  • Create shell scripts to automate and improve support process
  • Document support process, standard operational procedures, support reference manuals.
Required Skills:
  • 4+ years of experience with AWS infrastructure
  • 4+ years of experience with Sailpoint identity management tool
  • 4+ years of experience using Unix/Linux OS environments
  • 4+ years of experience with Oracle database and SQL queries
  • Good understanding of Software-as-a-Service (SaaS) model and concepts
  • Willingness to learn and master unfamiliar technologies and/or concepts
  • Familiarity and comfort working within strict Change Management and Release Management processes
  • Exceptional research skills and resourcefulness, Strong technical problem solving skills, with an ability to troubleshoot complex application issues
  • Demonstrated ability to build and execute efficient business processes and methodologies.
  • Excellent written and oral communication skills, with an emphasis on tone, structure, grammar, and spelling
  • Ability to learn and adapt quickly in a dynamic environment.
  • Bachelor degree in computer sciences, programming or a related field
  • Familiarity with Software Release Management principles and methodology including Adaptive Delivery Methodology (ADM)
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