Job duties:
  • Daily oversight of contractor population including managing utilization, workload, and efficiencies
  • Coordinate workflow and policy trainings with Assignment Managers
  • Support in tracking team quality metrics as defined by departmental or project goals
  • Assist in coordinating work schedules including tracking attendance and assisting PRO with PTO requests
  • Run weekly team meetings or Town Halls
  • Provide core support to ensure a positive work environment and culture while maintaining optimal service levels
  • Assist with seating assignments and growth projections as they relate to space utilization
  • Build and maintain a performance evaluation calendar to support a regular cadence
  • Monitor contractor day-to-day duties as it pertains to departmental/job goals. If a contractor’s numbers fall below expectations, Team Coordinator should notify the PDI Specialist who will remind the contractor of the previously communicated goals. If the contractor still falls below expectations, the PDI Specialist or Coordinator should notify PRO who will take appropriate action.
  • Coordinate and schedule required meetings utilizing Microsoft Outlook and various conference room booking tools
  • Assist with candidate referrals including tracking, acting as a liaison for communication with referrals as well prescreening as needed
  • Assist PDI Specialists with set up of new requisitions, providing training on WAND self-usership as appropriate
  • Assist PDI Specialists with interview scheduling in WAND when needed
  • Assist PDI Specialists with running WAND reports as needed
  • Attend worker office hours in coordination with PRO
  • The ideal candidate will possess the following strengths:
  • Proven leadership skills and the ability to help guide team members toward a clearly communicated objective
  • Strong interpersonal skills
  • Ability to work both independently and in a team environment
  • Able to set and adhere to self-defined goals, timelines, and success measures
  • Interest in the digital and/or social media industry
  • Excellent verbal, written, and presentation skills with a proven history of success in working with individuals at all levels
  • Must be able to multi-task and keep on track in a fast-paced, ever-changing environment
  • Strong proficiency in MS Office tools and related project/program management applications
Required Qualifications:
  • 1+ years of experience working supporting a large team of contractors, preferably in a lead role
  • Excellent analytical, written and verbal communication skills
  • Experience with Microsoft Office and databases
  • Able to work flexible hours around job requirements
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