Responsibilities:
  • Responsible for processing expertise when performing the department’s daily operational tasks and when providing operational support to internal business partners and/or Clients.
  • Responsibilities may include but are not limited to: establishing and ongoing maintenance of accounts, loans, and/or cards; managing exceptions for several payment channels; researching or reconciling moderate to complex information; and may act as a point of escalation.
  • Accountable for performing assigned functions with very limited supervision efficiently and ensuring all regulations, procedures, and polices are adhered to.
  • Acts as a resource and may recommend potential process improvements.
  • May provide mentoring and coaching; and helps to ensure the day to day functions are executed according to policies and procedures.
  • Internal Bank Operations
  • Research and Reconciliation
  • Reconciles general ledger accounts
  • Performs monetary corrections to an account
  • Handles manual entry of automated items that results exceptions
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