Responsibilities:
• Check remedy ticket queue. Review and complete requests, escalate/ request additional information and correspond as necessary
• Update internal log of program changes
• Create and submit tracking reports
• Respond to employee email requests, managing support cases

Must have skillsets:
• Customer Service
• Analytical Thinking
• Advanced Excel
• Knowledge of cloud computing and networking (preferred)
• Citizenship documentation experience, i.e. work authorization, background check, immigration (preferred)

Education:
• Bachelor’s (Basic)
• Comp Sci/ Information Security (Preferred)
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