Investigate high-impact events that break functionality
Quickly absorb training on product and tool functionality
Maintain high quality standards while managing large volumes of time sensitive requests
Drive the best user experience possible on, advocating for our community
Communicate effectively with cross functional partners in Operations and Product
Familiarity with products
Experience working in diagnosing technical problems
The ability to analyze and prioritize problems, and to adjust to changing circumstances
Passion for ensuring high quality product experiences for millions of users
Natural curiosity and proven ability to learn new skills quickly
Flexible and willing to respond quickly to urgent or changing processes