Description:
• Partner with technical SME's and PM's to create monthly Support Ops training agenda, develop presentation/content and deliver to team.
o Each month the Support Ops team (ITA's, Service Desk, Tier 2 and Tier 3) will need continued education products we offer so they can support the change of policy, process or technology.
o In the meeting the "trainer” will discuss the agenda and goal of meeting with the audience and introduce the presenters (technical SME and/or PM).
o Content will include known issues and resolution steps, timelines, escalation paths, etc.
• Develop job aids for all new products and services.
o This includes one pagers, desk drops, top 5 tips and tricks, cheat sheets, etc.
• Define training scope (in person or online), audience (managers or individual contributors), timelines, etc. for all business needs and releases.
• Partner with internal AV team to schedule executive or product specific videos to help drive awareness and adoption.
o Write video script content.
o Partner with AV team on timelines and scheduling.
o Partner with key stakeholders to gather approvals on video created before publishing.
o Partner with 3rd party companies to gather fly in slides, external content or graphics and any banners or needs prior to recording.
o Submit intake for AV team to assign resources for video recording.
• Become subject matter expert for products the team is releasing.
o This includes partnering with PM and Engineers while testing to understand employee impact and learn future state.
• Partner with internal teams to deliver one off requests for group/team training.
o As teams/groups reach out for individual training, the "trainer” will partner with the group contact to understand request and how to accommodate their need.
• Partner with Microsoft and other 3rd party companies to track employee requests and needs for training.
• Create training schedule and roadmap and make visible to all employees.
• Attends project meetings with core project team

Trainer Skills and Qualifications:
¿ Presentation Skills
¿ 5+ years Project Management
¿ Experience writing and delivering training curriculum to large audiences
¿ Building and Maintaining Relationships
¿ Technical Passion and Drive
¿ Strategic Thinking
¿ Customer Service
¿ Self-Confidence
¿ Dealing with ambiguity
¿ Knowledge of Office 365
¿ Basic HTML and Flash programming knowledge
¿ Visual design skills (Dreamweaver, Photoshop, Illustrator)
¿ Ability to write effective copy, instructional text, audio and video scripts
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