The incumbent will be responsible for working with application, infrastructure, and vendors to build a solution that includes network, systems, and application performance dashboards.
Provide architecture level input of the IT monitoring environment for on premise and cloud applications
Determine applicable monitoring solution based on user requirements submitted on work requests
Define the monitoring tool/design/configuration necessary to meet the needs of the organization and its' customers
Assist in developing/updating documentation of enterprise monitoring including service catalog, implementations, configurations, processes and policies
Define and perform/delegate day-to-day administrative tasks
Understand and implement monitoring best practice approaches as they apply to the needs of the business
Demonstrate the ability to resolve problems quickly, quickly learn new skills and drive results
Continuously assess and improve processes within your scope, including the impact on upstream and downstream groups, and recommend improvements in processes you and the team interact with.
Demonstrate an entrepreneurial perspective (envisioning new and innovative ideas and approaches) by understanding trends in monitoring technology
Manage monitoring service team, ensuring quality delivery of architected design and required configuration and development required to complete work requests