Key Responsibilities:
• Create designs that provide best in class user experiences and evangelize user-centered-design principles
• Understand data and analytics and turn them into design strategies to be implemented by our developers to drive ongoing web design/improvement
• Work closely with eBusiness Portals, Marketing, and BU partners to design high quality digital interactions that drive user adoption rates for self-service features, retain members, increase revenue from online applications, and precisely communicate product features and benefits
• Rapidly develop user flows, wireframes, superior visual mock-ups, detailed high fidelity schematics, final design assets and functional specifications
• Define the user experience of new features and play a key role in helping define corresponding feature requirements
• Effectively and convincingly prepare design recommendations driven from competitive research, industry best practices, user research, and web analytics
• Take a holistic approach to interaction design across the site, taking advantage of opportunities to apply similar workflows and components in multiple places
• Understand various web technologies and have the ability to clearly storyboard ideas
• May instruct, guide and oversee work of lower-level professionals

Candidate must:
• Have ability to serve as a change agent and influence behavior across departmental lines and at multiple levels
• Have ability to strongly influence cross-functional teams to elicit department/partner alignment to strategic objectives
• Work independently and is looked to by others for extensive subject mater expertise, direction, and resolution of complex problems
• Have expert knowledge of workflow analysis, static and dynamic prototyping
• Have strong knowledge of graphic fundamentals, web layout, typography
• Have a strong command of web standards, cross-browser compatibility, accessibility and various web-related optimization techniques
• Possess creativity and ingenuity needed to design interfaces that balance user needs with business/legal requirements
• Have ability to manage multiple tasks in various states of completion, across various projects
• Have ability to conduct heuristic reviews of website and constituent interactions
• Have ability to thrive in a fast-paced, high through-put environment, often with aggressive timelines
• Have excellent communication skills
• Have strong business analysis skills
• Mobile experience is a HUGE PLUS.
• The ideal candidate also has experience with health care, financial or other transactional business process design. Assignments are very broad in nature and of high complexity.
A bachelors degree in design or a related field is required.
5+ years of relevant experience are required.