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Communications Platform as a Service

Modernizing Communications with an API‑First CPaaS Architecture

A leading telecommunications provider required a modern Communications Platform as a Service (CPaaS) to enable API-first capabilities for line purchase, calling features, and voicemail services. The existing setup needed to support scalable RESTful APIs while ensuring reliability and performance across high-volume enterprise use cases.

As demand for API-driven communication services increased, ensuring consistent performance and seamless integration became critical. The client needed a structured approach to CPaaS development and test automation—enabling reliable API delivery and scalable operations across its communications ecosystem.

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The Challenge

Enabling API‑First CPaaS at Enterprise Scale

The client needed a modern Communications Platform as a Service (CPaaS) to enable purchase of new lines, calling features, and voicemail capabilities via RESTful APIs. This required both a robust development effort and a parallel test automation framework to ensure API reliability at scale.

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The Solution

Parallel CPaaS Build and Automated Quality Framework

Delivered two parallel engagements: CPaaS Development building RESTful APIs for line purchase, calling features, and voicemail; and CPaaS Automation Framework designing, deploying, and running daily automated testing in the client's Kubernetes environment. Both included infrastructure tasks, database administration, and cross-team collaboration with the client's engineering and tier II support teams.

Applications Managed

  • RESTful APIs
  • Kubernetes
  • Test Automation
  • CPaaS
  • CI/CD
  • Microservices
  • Java
  • Apigee

The Outcome

Delivering Reliable, High‑Performance APIs for Enterprise Communications

  • Combined development and automation delivered
  • RESTful APIs for line purchase & calling
  • Daily automated test execution in K8s
  • Voicemail feature APIs delivered
  • Integrated with client CPaaS ecosystem

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Aditi is a leading digital engineering services company. We partner with established and emerging enterprises by leveraging borderless talent across three continents to achieve transformative outcomes that will reshape their trajectory. We lead and support our clients’ efforts to design, build, and operate the products, systems, and processes required to deliver impact by leveraging deep insights, practical knowledge, and human spirit.